5 Hacks to Weave Constituent Experience Into Your Organization pt 1


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Being an expert in user experience doesn’t mean that you’re an expert designer or programmer. User experience is about how constituents experience your nonprofit organization. Learn five user experience “hacks” that come before technology—and how to create a “user-centric” experience of your organization.

In pt 1 of this webinar hosted by Community IT Innovators' Johan Hammerstrom, Kyle Haines, Co-Founding Partner of Build Consulting, walks us through a novel process for thinking about delivering nonprofit technology projects. In pt 2 Johan and Kyle answer registrant and attendee questions to dig a little deeper into the concepts and how they can transform your thinking about your tech projects.

The Five Hacks

  1. Agree that user experience is important
  2. Focus on staff experience
  3. Evaluate your physical environment
  4. Map your constituent journeys
  5. Collect and act on feedback

58 episodes