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Ep. 196 - SE Etc Series - The Role Of Empathy In Social Engineering with Patrick and Chris

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By Christopher Hadnagy and LLC. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [Jan 30, 2023]

00:00 – Intro

00:28 – Patrick Laverty Intro

00:58 – Intro Links

05:38 – "You never know"

06:51 – Todays Topic: The Role of Empathy in SE

07:02 – Empathy: A Definition

11:09 – 3 Kinds of Empathy

11:23 – Cognitive Empathy

12:21 – Emotional Empathy

13:00 – Empathic Concern

15:52 – The Role of Emotional Distance

16:57 – Learning Empathy

17:49 – What the Studies Show

19:56 – Keeping an Open Mind

21:35 – Letting Your Life Experiences Teach You

23:52 – The Social Media Bubble

25:55 – Expand And Listen

30:13 – Applying Empathy to Social Engineering

31:25 – Being Adversarial

32:45 – Don't Be the Bad Guy

38:33 – The Importance of "Why"

42:51 – Using Empathy to Make the Best Choice

48:07 – Using Empathy to Make the Hard Choice

49:55 – Practice Makes (Not Quite) Perfect

51:17 – Coming Up Next Month

52:08 – Wrap Up & Outro

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