How kindness builds the bottom line, with Anna Blackburn, Beaverbrooks managing director


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By Mary Portas. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Anna Blackburn is the first non-family member to run the jeweller Beaverbrooks. She’s also its first female managing director. And she’s more than doubled profits since she took the helm of the business.

Anna has done this by building on a foundation already in place at Beaverbrooks which has always invested in its people. But taking this ethos a step further has allowed her to prove that The Kindness Economy betters the bottom line. As one of the few non-owner interviewees that Mary has had on the podcast, it’s a great insight into the change someone can create in a business they didn’t start themselves.

Mary's new book, Rebuild: how to thrive in the new Kindness Economy is available to buy now.

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44 episodes