Manage episode 318162914 series 2566377
Even before the pandemic, the economy was seeing a shift to automation as companies looked for cheaper, more efficient ways to build their products or serve more customers. Now, the pandemic has led to staffing shortages in multiple industries and has accelerated the trend, which means in the future you may be more likely to order your food with a QR code, interact with a chatbot instead of a person for customer service or use a self-operating kiosk at a business that may never go back to the old way of doing things. Marketplace’s Kimberly Adams speaks with Kristen Broady, a fellow at the Brookings Institution, about how the pandemic is speeding up this shift. For many businesses, it’s an economic decision, Broady says.