Best Customer Survey Questions to Improve Client Retention with Dr. Matt Champagne

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By Ian Garlic, Video Marketing Expert Ian Garlic discusses whats working RIGHT now with top marketers, Their stories of failure, and Success. Ian also works live to create video marketing strategies.. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Who would have thought that there is a science to conducting surveys?


On this episode of the Garlic Marketing Show, Dr. Matt Champagne reveals the psychology of conducting surveys. He also explains how you can maximize your survey’s potential in understanding and keeping your current clients.

What You’ll Learn:

  • One of the worst questions you can ask on a survey
  • How cruise lines use the SurveyConversation to overcome the challenges
  • The Worst Survey Scale according to Matt Champagne
  • The best time to ask for a survey
  • How to use surveys to keep your clients forever

Connect with Matt:

Find Matt’s LinkedIn here!

Check out his website!

Get the 9 Principles of Customer Feedback today!

Resources:

Connect with Ian

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424 episodes