Gorillas, Pigs, and Backup Plans (ft. Danene Dustin, Morris Meetings and Incentives)

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By eSpeakers.com, Inc. and Scott Bloom. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Gorillas, Pigs, and Backup Plans (ft. Danene Dustin, Morris Meetings and Incentives)

Meet the queen of turning unexpected into unforgettable

OPENING QUOTE:

“One of my dreams would be to have a client that would say something like, in the next five to seven years if you stay with us and you meet the parameters that we set for our reward travel, you will go to all seven continents in the world.”

-Danene Dustin

GUEST BIO:

Danene is a passionate sales executive for Morris Meetings and Incentives who travels all around the world planning extraordinary incentives for high achievers. Facing down challenges as mundane as air travel delays and as unique as finding no pigs on an island promoted as the destination for swimming with swine, Danene has systems in place for mitigating bad events in even the most challenging of circumstances.

Links:

CORE TOPICS + DETAILS:

[9:44] - Looking for More in Morocco

Raising the bar when expectations are high

One challenge Danene encounters is that some clients feel like they’ve “seen it all”— and some nearly have. She considers it her job to keep pushing the envelope, exploring new and hidden corners of the world, to deliver truly unforgettable and unique experiences even to the most jaded and well-traveled clients and their rewarded employees.

[15:25] - Where Dreams Meet Reality

Amazing clients while navigating limitations

How do you guarantee clients an absolutely unforgettable experience while also setting and managing expectations? It’s a tricky balance, says Danene. “I really want their dreams and their visions to come to life.” But the truth is that sometimes the budget isn’t there, or the destination isn’t available, or the swimming pigs on the island of swimming pigs just don’t go for a swim that day. It’s all part of a day’s work.

[19:12] - Having All the Answers

Danene’s lessons from her early days

Danene recalls an early proposal delivered to a prospective client. Everything was going smoothly, until they started asking questions. “I was so ill prepared. I had not researched these destinations or the hotels.” The lesson? Go above and beyond to have answers to every possible question— including physically visiting the destination yourself, in some cases.

RESOURCES:

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ABOUT NO MORE BAD EVENTS:

Brought to you by eSpeakers and hosted by professional emcee, host, and keynote speaker Scott Bloom, No More Bad Events is where you’ll hear from some of the top names in the event and speaking industry about what goes on behind the scenes at the world’s most perfectly executed conferences, meetings, and more. Get ready to learn the secrets and strategies to help anyone in the event industry reach their goal of putting on nothing less than world-class events.

Learn more at: nomorebadevents.com

ABOUT THE HOST:

A veteran comedian and television personality who has built a reputation as the go-to choice for business humor, Scott has hosted hundreds of events over two decades for big and small organizations alike. Scott has also hosted his own weekly VH1 series, and recently co-hosted a national simulcast of the Grammy Awards from the Palace Theater.

As the son of a successful salesman, he was exposed to the principles of building a business at an early age. As a comedian, Scott cut his teeth at renowned improv and comedy clubs. And as a self-taught student of psychology, he’s explored what makes people tick and has written a book (albeit a farce) on how to get through life. He’s uniquely positioned to deliver significant notes on connecting people and making business seriously funny. And who doesn’t like to laugh?

Learn more about Scott: scottbloomconnects.com

ABOUT eSPEAKERS:

When the perfect speaker is in front of the right audience, a kind of magic happens where organizations and individuals improve in substantial, long-term ways. eSpeakers exists to make this happen more often.

eSpeakers is where the speaking industry does business on the web. Speakers, speaker managers, associations, and bureaus use our tools to organize, promote and grow successful businesses. Event organizers think of eSpeakers first when they want to hire speakers for their meetings or events.

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Thousands of successful speakers, trainers, and coaches use eSpeakers to build their businesses and manage their calendars. Thousands of event organizers use our directories every day to find and hire speakers. Our tools are built for speakers, by speakers, to do things that only purpose-built systems can.

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Here’s to making (podcast) history together.

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SHOW CREDITS:

10 episodes