Do This To Make The Most Effective Apology (EPS 544)

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By Frank Agin. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

An overview of research from The Ohio State University as reported in the journal Negotiation and Conflict Management Research (Lewicki et al., 2016) on the components of an effective apology.

For more great insight on professional relationships and business networking visit https://www.amspirit.com/blog/ or contact Frank Agin at frankagin@amspirit.com.

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