By Chloe Thomas. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

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Email Marketing: High Converting Flows for Luxury Brands with Hannah Spicer

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Manage episode 356642152 series 3270990
By Chloe Thomas. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Hannah Spicer has been helping luxury brands sell more online – especially with their email marketing since 2004, including roles at Harvey Nichols, Stella McCartney, De Beers, and Kurt Geiger. She now runs her own consultancy, Hannah Spicer Consulting, specialising in email marketing for an equally impressive list of luxury and fashion brands.

In this episode we discuss:

  • How to overcome some of the challenges with email marketing for luxury and premium brands
  • What you can do with abandoned cart and abandoned browse through email
  • Mapping out our your customer’s post-purchase flows and following, so you don’t have one-time customers
  • The power of SMS and what we can learn from the US market
  • Segmentation for your VIP customers (hint: it’s not about discounts)

Get 30% off Omnisend for your first three months >> https://keepopt.com/omnisend

Join our brand new 'Chloe's eCommerce Club' here >> https://keepopt.com/club

Find everything Keep Optimising at KeepOptimising.com

  continue reading

157 episodes

Share
 
Manage episode 356642152 series 3270990
By Chloe Thomas. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Hannah Spicer has been helping luxury brands sell more online – especially with their email marketing since 2004, including roles at Harvey Nichols, Stella McCartney, De Beers, and Kurt Geiger. She now runs her own consultancy, Hannah Spicer Consulting, specialising in email marketing for an equally impressive list of luxury and fashion brands.

In this episode we discuss:

  • How to overcome some of the challenges with email marketing for luxury and premium brands
  • What you can do with abandoned cart and abandoned browse through email
  • Mapping out our your customer’s post-purchase flows and following, so you don’t have one-time customers
  • The power of SMS and what we can learn from the US market
  • Segmentation for your VIP customers (hint: it’s not about discounts)

Get 30% off Omnisend for your first three months >> https://keepopt.com/omnisend

Join our brand new 'Chloe's eCommerce Club' here >> https://keepopt.com/club

Find everything Keep Optimising at KeepOptimising.com

  continue reading

157 episodes

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