Episode 35 with NICK HOBSON (REVERSE INTERVIEW): Ritualizing CX to Become Sacred


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By Nick Hobson. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
This is a reverse style interview with the podcast's host, Nick Hobson. In this episode, former guest from Season 1, sits down with Nick to discuss the state of the field of behavioral insights, from the personal vantage point of leaving academia and entering into practice. There's also a winding conversation talking about Nick's main line of work: the psychology of ritual and its impact on customer experience and brand engagement. Mostly though, this is a test that puts Nick in the hot seat: He can dish it, but can he take the tough interview questions? We'll see.

74 episodes