Garreth Chandler, How to Use Technology to Enhance Customer Experiences - InnovaBuzz 494

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By Dr Jürgen Strauss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

In this episode, I’m really excited to have as my guest, Garreth Chandler, the Founder and CEO of The Evolved Group, a human insights company that helps enterprises identify opportunities and optimises experiences. In a career spanning 25 years, Garreth has led major innovation projects including developing the Evolved Human Listening platform, which uses AI to engage meaningfully with humans.

His successful career in market research has equipped him with a deep appreciation of human behaviour and he is passionate about using technology to enhance human experiences.

In our discussion, Garreth talked to me about:

  • The limitations of traditional surveys
  • Asking better and deeper, more insightful questions via Ai powered conversations
  • Their transition from a research company to a software company

Listen to the podcast to learn more.

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