Customer Experience: Another Option for Instructional Designers with Melissa Milloway


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By dominKnow, Brent Schlenker, and Chris Van Wingerden. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Just because you have an instructional design degree doesn't mean you're limited to only working in training teams. The growing number of Software as a Service companies in recent years has placed Customer Experience teams above the standard training department.

You might ask, but how could any department be more important than the training department?

It's a long story, but here's the short version: Customer Experience directly impacts the company's bottom line. Internal training is important, but without customers there is no need for employees to be trained.

But do not despair. Your ID knowledge and skills are useful and, as it happens, necessary. Onboarding new customers is the new "onboarding". It's different than onboarding new employees however both require learning.

In this episode, we have the unique opportunity to talk with one of our own, Mel Milloway, who has decided to make the leap out of training into the world of CX. Mel is a former guest on IDIODC and you all have certainly come to know her through LinkedIn, other social media, and presenting at industry conferences.

We'll talk with Mel about the transition and why she's doing it. But we'll also talk about the similarities between internal ID work and CX work.

If you're also at a crossroads in your career, then you should join us and open up your options for your next career move.

Mel is a Manager of Learning Experience Design at Miro in the space of Customer Education. Ex Amazon, JLL, and J&J. She's an avid blogger in the learning industry. She specializes in UI/UX for learning experiences, as well as working with xAPI. She is passionate about testing out new tech technologies to support learning solutions.

Become virtual friends with the IDIODC gang on Twitter. Remember you can always stay in the loop by searching through the #IDIODC tag:

Melissa: @MelMilloway

Brent: @BSchlenker

Chris: @Chris_V_W


Brent Schlenker is dominKnow's Community Manager. Chris Van Wingerden is dominKnow's Sr. VP Learning Solutions.

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