Michael Hite – Chief Transformation Officer – The Journey from EMT to Flight Paramedic to Hospital CEO & COO to Chief Transformation Officer


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In this episode, our guest is Michael Hite, Chief Transformation Officer of Pendrick Capital Partners. Hite shares his fascinating career journey that started as an EMT to a flight paramedic to leading and consulting with hospitals.
The Impact of COVID-19 on Hospital Revenue (6:38)
Because of his frequent conversations with hospital leadership teams, he’s seen the impact of COVID-19 on hospital’s operations and share 3 post-pandemic recommendations. Hite references important reimbursements provided by CMS.
The Inspiration for Becoming a Flight Paramedic (12:52)
From an early age, Hite knew he wanted to be in healthcare. He shares a traumatic incident in high school that ignited his initial desire to be an EMT and another accident in college that revealed the next step to become a flight paramedic.
How Direct Patient Care Prepared Hite to Run Hospitals (23:54)
Hite transitioned his career out of the aircraft into acute-care hospital units and earned both a MHA and MBA from the University of Maryland. Hite spent time as both a COO and CEO of hospitals and found that his direct patient care experience had a profound impact on his leadership and shares the importance of empathy.
The Eerie Night of September 11, 2001 (31:09)
On the morning of September 11, 2001, Hite was a flight paramedic for MedSTAR Transport in Washington D.C. He describes what his next 24 hours looked like after his morning started with a root canal.
Advice and the Future of Revenue in Hospitals (37:31)
Hite ends with advice to hospitals on deciding what to outsource and maintaining good payer relationships. He’s hopeful for a future with more focus on value-based care. He cites Intermountain Healthcare, Yale New Haven, and UTMB Health as organizations setting the pace for the future of healthcare delivery.
Humans in Healthcare is produced by Shearwater Health in Nashville, TN, and hosted by Chief Marketing Officer, Nathan King.
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19 episodes