Digital Front Doors - Episode 41


Manage episode 289206065 series 2477145
By John Lynn and Colin Hung, John Lynn, and Colin Hung. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

For the 41st episode of the Healthcare IT Podcast, we’re talking about the new digital front doors of healthcare. We previously introduced the idea of the 2 new digital front doors of healthcare. Needless to say, we think this is a really important topic to be discussing and ensuring we each understand as the healthcare digital world continues to evolve.

In this episode we dive into more details and perspectives on these two new digital front doors: Triaging Patients and Virtual Waiting Rooms / Check-in. If you want to better understand the importance of each of these and what we think is going to happen with each, you’ll enjoy this episode and you’ll be better prepared to lead your organization through these changes.

Here’s a quick preview of the healthcare inequalities we discuss in this episode:

  • Connecting to Care / Triage
  • Virtual Waiting Rooms
  • Not Just for Healthcare Orgs

Today’s episode is sponsored by CareCognitics. If you’re trying to figure out the best way to handle digital check-in, CareCognitics can help. Their approach focuses on a great patient experience taken from their experience in the hospitality and casino industry. Plus, they made it easy to execute from a healthcare organization perspective. Along with this they can help with COVID-19 screening, Workforce Safety Assessments, and Chronic Care Management. Learn more at

Now, without further ado, we’re excited to share with you the next episode of the Healthcare IT Today podcast.

Note: We generally record the Healthcare IT Today podcast weeks before it’s published here. Take that into account as the world changes so rapidly with COVID-19.

We’re planning to release a new Healthcare IT Today podcast every ~2 weeks. Thanks to our friends at Healthcare Now Radio, you’ll be able to listen to the latest episodes of Healthcare IT Today on their radio station for the first two weeks. Then, we’ll be publishing each episode as a podcast and YouTube video here after it finishes on the radio.

You can also subscribe to the Healthcare IT Today podcast on any of the following platforms:

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If you work in Healthcare IT, we’d love to hear where you agree and/or disagree with the perspectives we shared. Feel free to share your thoughts and perspectives in the comments of this post, in the YouTube comments, with @Colin_Hung or @techguy on Twitter, or privately on our Contact Us page. Let us know what you think of the podcast and if you have any ideas for future episodes.

Thanks so much for listening!

149 episodes