For Patients, Administrative Hassles Can Be Worse than Getting Sick, and That’s Got to Change

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By Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

A recent study looked into patient perceptions about the administrative side of healthcare and found that tasks such as setting appointments, completing paperwork, and getting prior authorizations have gotten so hard, many patients have chosen to defer care to avoid the hassle. Investments to give patients the tools to manage their own healthcare have not paid off. At the same time, technology is making things easier in other business sectors.

In this episode of Digital Conversations, Samir Khanna and Greg Kefer discuss the issues that are driving the collective patient administrative headache that shows no sign of abating. Technology is capable of providing patients with some relief, but all too often, investment priorities are driven by the need to improve processes and productivity within the organization. If patients are saying they would rather go to the DMV than deal with healthcare, maybe the time has come to refocus priorities.

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