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Conversational technology promises to deliver a next level step towards simplicity and engagement for healthcare patients. On the surface, the conversational interfaces perform as simple, smart interfaces between machines and humans. Seamless, intuitive interactions that deliver results are powered by large technology platforms behind the scenes.
In this episode of Digital Conversations, Greg Kefer sat down with Gabe Hamilton, a platform engineer, to discuss some of the requirements to power millions of conversations with patients in the complex, regulated healthcare industry. Overall, there could be billions of total conversations, but that number will be made up of countless ‘small’ and specific interactions between providers and patients, and that requires a unique technology stack.