Best of Both Worlds: When Patients and Internal Teams Successfully Adopt New Technology and Why it Matters in Healthcare


Manage episode 286389043 series 2408553
By Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

There’s no shortage of great technology. For an industry as big as Healthcare, there are literally thousands of different, viable solutions on the market. But driving adoption is always a challenge, especially when the solution is used by internal teams and by patients. Huge investments have been made in deploying systems of record, but if the need arises to bolster it with other systems, buyers cannot expect users to deal with different user interfaces, logins, and dashboards. It requires a smart platform approach.

In this episode, Justin Mardjuki and Greg Kefer talk about technology that’s excellent at engaging patients, but is also designed to work behind the scenes in conjunction with primary CRM systems, so large organizations can minimize change management challenges and focus on streamlining workflows and optimizing human teams.

67 episodes