Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?


Manage episode 318068417 series 2422471
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Scott Broetzmann, President of Customer Care Management and Consulting

Scott is based in Virginia, close to Washington DC. His company has been surveying American consumers on anger and rage for almost two decades.

In this episode he talks about what causes customer rage and how to handle it - can it be avoided by better CX design?

218 episodes