Lisa Stoner - Uber - CX Innovation And Hyper-Growth


Manage episode 317459727 series 2422471
By Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Lisa Stoner is the global head of support operations at Uber, based in San Francisco, California. Lisa is also on the General Member Board of Transcom.

In this episode Lisa explore some of the challenges of hyper-growth, multiple customer channels, and how to innovate without breaking your day-to-day service to the customer.

218 episodes