How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff


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By Gregorio Uglioni. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

The CX Goalkeeper had the great opportunity to interview Jill Raff

LinkedIn Headline: Expert Insights Turning Employees Into Advocates and Customer Magnets Consultant, Speaker, Show Host, Author, CEO/Founder of Jill Raff Group, LLC


* 00:00 Game Start

* 01:00 Jill's introduction

* 05:00 Jill's values

* 06:19 EX2CX definition

* 8:03 the importance of employee experience

* 10:15 Inside-Out Methodology

* 18:03 The 3 "Es" plus one E

* 23:15 Jill's Definition of Employee Experience

* 25:10 What are we discussing in Employee Experience in 10 years from now?

* 27:09 Employees: Partners and not "being depending"

* 28:15 Jill's contact details

* 30:28 Jill's book suggestion

* 31.59 Jill's Golden Nugget

* 33:25 Game End

… more on:

Jill's Contact Details:




Thank you, Jill.

#customerexperience #employeeexperience #cxgoalkeeper #podcast #leadership #ex2cx

89 episodes