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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Matt Mason “We have some responsibility to make sure that all of our teams are functioning properly and that the people are well.”
Manage episode 276431496 series 2813491
By Rachel Birchmore and Louise Rodgers, Rachel Birchmore, and Louise Rodgers. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
As we head into a new national lockdown, Matt Mason, a partner at real estate company Crosstree, joins Rachel and Louise on the virtual coach to reflect on the peak experience of leading the team on London’s Standard Hotel and talk about how celebrating small wins and finding new ways to create team camaraderie are going to be important this winter.
54 episodes
