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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Catherine Greig, make:good “It feels incredible to be heard and to be seen. We don’t even have to agree with each other.”
Manage episode 279740810 series 2813491
By Rachel Birchmore and Louise Rodgers, Rachel Birchmore, and Louise Rodgers. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Rachel and Louise get back to the basics of good communication as they are joined on the virtual coach by Charlotte Morphet of Women In Planning and Catherine Greig of make:good, to discuss the role of listening and empathy in design, planning and leadership.
57 episodes
