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Ep 129 – Bringing It - Meet John DiJulius (again)

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By Alex Gertsburg. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Alex catches up with returning guest John DiJulius, five-time author, customer service ninja, head of The DiJulius Group, John Robert’s Spa and Believe In Dreams, and modern day renaissance man. They discuss the importance of empathy, understanding both customer and employee needs, inspiration and effective communication with your team, positive energy, and so much more. This episode is full of powerful tips, philosophy, and humor.

Notes

  • Recent wins
  • CX Executive Academy, EO, and the importance of peer discussion and coaching
  • Why and how to be empathic and understanding of both your customers’ and employees’ needs
  • How to effectively communicate with employees
  • How re-opening has gone with John Robert’s and what they are doing to meet demand
  • That one time John got arrested…
  • Creative positive energy moments
  • Leadership, creativity, and flow
  • John’s hacks to shift negative to positive energy
  • Why you should binge learning
  • Updates on Believe in Dreams

Links

The DiJulius GroupJohn Robert’s SpaBelieve in DreamsThe Customer Service Revolution by John DiJuliusEntrepreneurs’ OrganizationMoonshots podcastThe Tim Ferriss ShowShoe Dog by Phil KnightThe Splendid and the Vile by Erik LarsonMy Customer Experience Trainer

170 episodes