Can bad news be delivered well?


Manage episode 294949427 series 1897284
By BBC and BBC World Service. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
No one wants to be told they’ve lost their job, or that their entire department is disappearing, but the way that message is delivered can have consequences - both in the short term and sometimes years into the future. We hear the best techniques for delivering negative tidings; and some clangers. Elizabeth Hotson gets tips and advice from Heather McGregor, entrepreneur author and Dean of Heriot Watt Business School, hears about a very awkward conversation from former Chairman of the airline Jet Blue, now Stanford professor, Joel Peterson, and from Neal Hartman, a professor at the Sloan School of Management at MIT, specialising in communications and leadership. Presenter: Elizabeth Hotson Producer: Sarah Treanor (Picture: Woman on a laptop with a headache. Credit: Getty Creative)

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