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In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series. In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life. Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together.
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"You do actually need to know who to contact and know how to find the right support. And whether it is the right legal professional, or whether it is finding a mediator, or whether it is going to your business coach as the first step to find someone to be referred to. Knowing your first steps and finding the right support is really key. We don't wa…
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“I always work with my clients to help figure out what that problem is. And then let's spotlight it. Then when you think of an analogy of a spotlight, anything that's in the spotlight is brightened up, and you can see it crystal clear...” Bruce Scheer Top Five Tips For Getting Your Sales Story Straight 1. Target the Right Buyers 2. Spotlight the Pr…
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“And because you've got no cash flow, you still can't leverage that… How many times have you heard people in their 60s, people in the 70s, say I'm asset rich, but cashflow poor? Yeah, happens all the time. And it's because they've injected all this money into the asset, which gives them a lot of equity, but they've started to run out of money.” San…
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“I think brutal focus is the key. So, you know, often when we start to think about a performance, one of the biggest questions people come and talk to me about is like, Oh, I'm trying to do so much. I have no time. I'm trying to figure out how to fit it all in. And I think it's really interesting that when we think about performance, we often appro…
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“There are victories to be found even within failures. Because failure is part of the process of learning and achieving success. And through trial and error. Life is one long, ongoing boxing match. Losing one round or failing at something does not make us a failure for our entire lives. Even the greatest of the greats, Muhammad Ali, Joe Frazier, th…
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“Third is vision. You know, there's a proverb that says, without vision, the people perish. We've got to cast a vision for what we're trying to accomplish. And so, while I tease people by saying what do you want to be when you grow up? There's a lot of truth to that. Where do you see yourself? If it's a sales culture? Where do you see your customer…
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“Challenge yourself. Pick something that is so far outside of your lane, something you never thought you would do because it scared you and say no, I'm going to learn this. I want to develop more skill and then set out and create that course, create that curriculum of what you're going to do to get to where you're going to be.” Joe Curcillo’s Top F…
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“There is a famous saying isn't there, you always start out with the end in mind. And I guess that is very relevant to anyone listening to this podcast because we're all in business. I think that advice would flow through to even to all bricks and mortar businesses as well. What does a potential exit look like? Who would we sell it to? And how do y…
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"Trust is really a two-way street. And in order to build trust, there has to be a first mover. As a leader, it's incumbent upon you to be the first mover. And so, if you want to create a trusting environment within your team, you have to offer trust. And that means trusting that your folks have the organization's and the team's best interests in mi…
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“It's a simple breathing technique. You breathe in through your nose. So, you hold your breath for seven counts. And then you breathe out through your mouth for eight counts.” Joni Peddie Top Five Tips That Help You Feel On ‘Top Form’ Daily 1. Sleep is your Superpower. 2. Brain food is good food. 3. Stress- less. 4. 'Open your heart'. 5. Micro move…
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Our beliefs create our reality, basically. So, for example, if we're running on the belief that we're not good enough, or we're not intelligent enough, or you know, if it's a business owner or an entrepreneur, that there's too much competition, whatever the belief is, if it's a negative belief, it's going to impact your life, your business, your pe…
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“We all need to embrace self-stress reducing techniques. Maybe meditation, you're taking time, five minutes a day, twice a day even, just to settle your mind. And I don't mean that we have to get rid of all our thoughts. It's just that we have to focus, instead of on our thoughts, to drop down into our body and see what's going on in there. It can …
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“Why don't you feel good in your clothing? And why do you keep peeling back? You need to ask yourself, Why about five times, and don't let yourself get off the hook because it becomes more and more difficult, the more you do it. However when you do, you're really going to get to the core. And oftentimes, it can be different to what you think your o…
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“Adopt an MVP mindset. MVP stands for minimum viable product and kind of iterating quickly. And essentially, the thinking there is that you need to build your kind of minimum, to the problem as quickly as possible, put it out there, get people testing it, using it, and then iterate it, you know, improve it, and change it up based on feedback.” Karl…
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"If you don't promote yourself, who else should promote you? It is your responsibility.” Sylvie di Giusto Top Five Tips For Discovering Your Fair Advantage 1. What is your Fair Advantage? 2. The Necessity of Visibility 3. From first to lasting impressions 4. The 5 Ways to infuse your fair advantage 5. Sabotaging your Fair Advantage TIME STAMP SUMMA…
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“Branding is really the key. A lot of people think , “I want to market my business, I want to sell more”, but branding is actually the key foundation of your business. And there's different elements of your brand. There's personal brands, and there's business brands.” Athin Cassiotis Top Five Tips For Business Growth 1. Mindset – our beliefs create…
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“The next thing I was going to talk about is continuous learning, and continuous improvement. And I think this is key, both as a company and as individuals, because we are also responsible for the future of all of our employees and all of our team members.” Dr Soumyadip Rakshit Top Five Tips For Consistent and Meaningful Growth 1. Embrace connected…
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“ My tips are really grounded in trying to take it from, as I say, less mysterious art to science. And tip number one for me, whenever we get an innovation brief, I'm always keen to think about, are there different angles to the problem? Are there ways to reframe it, and you can do this by a series of thinking habits. So, they're giving you a reall…
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“Trust equals transactions. Essentially, if you have trust with a buyer, the sale is easy. Where you have got to kind of finagle and overcome objections and battle them, is really what they're saying is, I don't trust you, I don't trust your process. I don't trust you. I don't trust the company. And so, you need to build more trust.” Dustin Bogle T…
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“Ensuring that you can also create an out of pattern, noteworthy experience through your message on that channel based on everything else at that channel exposes that prospective customer or existing customer to the right information. That kind of attention is currency at this stage in the game, something that's out of pattern, something that catal…
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“I have long ago embraced, and it came from a weird place, that most things don't work. Failure is actually really my goal…The goal when you compete for strength is absolute failure. You haven't tried hard enough until you failed…” Erin Marcus Top Five Tips For Conquering Your Business 1. Commit to being in charge and taking personal responsibility…
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“The first word in a question is often the most important. So, if you ask, Why did you do that, then that comes across as accusatory. And then you're setting up a more aggressive space, but if you open instead with what was going on for you, or tell me what was going on for you? Or how did that arise? Or where did I go wrong? So those first questio…
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“And I guess the other thing that is that, to get clarity, a good question to ask is, are you winning from love? Or are you winning from fear? What's your modus operandi. And are you what are you sacrificing for your success? Because success without fulfilment is a pretty awful place to be” Gerard McCarthy Top Five Tips For a Brilliant You 1. Clari…
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“I think the first tip is really using your email list to book your calendar solid. And because we're what we all basically need to need to look at is very similar to Stephen Covey's begin with the end in mind with everything, so it's all great to be able to go on to chat GPT and whip up an email quickly. But at the end of the day, I look at it as …
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“ You need to align your purpose with your profession. So, what this essentially means is that if you want to be successful in sales, you really need to believe in what you do, people will assess you based on your level of conviction. So, if you don’t believe that what you’re doing is of great value to the people that you’re serving, then you’re no…
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“Salary can only go so far in your work experience. And I have always been under the impression that there's always somebody out there that's going to pay more. But when you pay the house high salary, and they actually get in the job, this is where sometimes some of the disconnects, start to happen. And if you don't have strong relationships and le…
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“When was the last time you actually laughed and giggled until you had a sore stomach, or had a massive smile on your face, that your cheeks started to get sore. Probably when you were a child or when you went to Disneyland 20 years ago. So, it's really important, you know, especially since COVID, and since all the lockdowns we've had people have b…
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“When I first started, the very first meeting I ever had with my manager, he imparted to me this wisdom. He goes, Look, Richard, if you really want to go up the ladder really fast. Just do one thing. Just make your boss's life easier. Right? And I thought, okay, cool. Great. That's easy. And I was doing it for a few years at KPMG. And then I starte…
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“When I say about expressing your needs verbally, it also goes for positive behaviours. But then when it goes to setting clear boundaries, it's extremely important, specifically for behaviours that cause problem for us or behaviours that might be violating. Therefore, if someone is expressing a kind of behaviour, that creates issue for us, setting …
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“Delegate, delegate, delegate, I've got a lot of stuff written around this one as well…For me, the first one that comes to mind is like an IT person, you know, they're supposed to approve something, and that just freezes 100 people until that's approved or reviewed or having a conference call about it. So, getting those decisions structurally out o…
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“The best thing you can do as a founder is, either to learn the basics or to understand the key metrics. In my book, for instance, I have a whole chapter devoted to that, the top 25 sales metrics you should have and know down to a tee and have locked down. So, whether you're building out a sales team, or when you're hiring a marketing team and want…
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“So I was enjoying going to the shows, I was documenting it, and I was putting it on YouTube, and people would see they would go after the show and see themselves own the videos, and they would like it, they would comment, and it just turned into a snowball. But the thing was, I wasn't selling anything at that time. So that made it where people, th…
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"It has to be connected to market research and understanding your client's need, so that you can deliver what they need. But I would always start with my clients from that inner place as to what is aligned for you to offer, not just what is it that you can sell, because we all have many, many, many skills, but whatever is aligned might be one thing…
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I've learned from making mistakes, you know, I learned in my 20s, my nickname was the Iron Maiden. And that's because I've been through massive restructuring, 18, mergers and acquisitions, lots of really difficult decisions to be made. But I didn't show up. I didn't get to know all the individuals in part because one, I had a bit of impostor syndro…
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“Most human beings are so unaware of their own internal patterns, their own internal beliefs and patterns emotionally, that they are in effect, an emotional pinball machine. In other words, they are living their lives and React, React, React, React, React, wherever the wind blows are, this person does this, or this is out there, in a in a perpetual…
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“I did about 5000 interviews, I'd say about 3000 of those, the person has told me what they're currently making, which we call in recruiting terms spilling the candy, which you do not want to do. And it's actually illegal for anyone in HR, or a hiring manager to ask what they're making. So instead, what I recommend doing is something called reverse…
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“I believe networking is an inclusive activity. So, the more networking you do, the more opportunities you're going to create for yourself. So never think of networking as I should only ever do one and give that everything. Because what you're doing is you're limiting the opportunities that you can bring into that that particular room of people, yo…
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PLEASE NOTE THAT THIS WEEKS EPISODE CONTAINS MATERIAL RELATING TO SENSITIVE ISSUES. THERE WILL BE MENTION OF SUICIDE. PLEASE BE ADVISED. Kevin Humphrey’s Top Five Tips For Building Resilience (with a special bonus Tip!) “It's just that when we take our problems on ourselves, and we don't seek a different point of view or a different reference point…
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“…where we tend to be amazing problem solvers, but that also means that whenever we're stuck, we don't say anything, because we want to wait until we can find that solution. So when you do these daily things, you can just then just ask, Oh, yeah, where are you at on this, and there'll be like, because the shyness, it's all part of our culture, it's…
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“So obviously, we're asking for our own selfish needs, you know, for promotional purposes, and our clients aren't silly, they understand that we're using their testimonial for our promotional purposes. But we can also point out the fact that it's suddenly going to help others in the community, and subtly are going to help others that are looking fo…
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“I set my expectations, so I'm not going to be charging hundreds and hundreds of dollars. My first project was only $500. And they were bossing me around it was these guys of quantum physics firm in New York, and they were, you know, bossing me around. I was like, okay, that's fine. I'll accept that, you know, I'll take you know because I'm really …
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“I have a mission statement. And it is to live powerfully with courage and enthusiasm. And you better believe that if that was my mission statement, I was going to figure out a way to do grief like that. To do it powerfully with courage and enthusiasm. Now the word enthusiasm what does it mean? It means to live in the divine in God, live in your di…
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"You may have something, either a unique video, picture, or book that you are making a lot of money off, then you want to protect it. That makes up the third portion of the trifecta. Depending on what you have created, and it adds value to your business, you are gonna want to protect it using a copyright..{patent, trademark}. " Devin Miller’s Top F…
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“And that's our first priority in in Jim's group, our first priority is the welfare of our franchisees because the point of it is you want to look after customers, you've got to have great people, and you got to keep them. So, everything is designed back. Even customer service is designed to say how can I keep my people busy with great customer ser…
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“So, we put 2000 units of belt buddies into Amazon Marketplace, and sold them out in eight days, zero marketing, zero research, zero everything and went straight out to 2000 units. And we said, Well, I think we got something going here. So, we didn't marry the product. But we tried something similar. And we ethically stole the marketing of their in…
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“So, need to have an accountability partner. I have somebody I speak to almost daily, just to say, Hey, this is what's happening, you know, I share the ups and the downs. Otherwise, all you do is carry everything on your shoulder. And eventually, the pressure gets too much.” TIME STAMP SUMMARY 00:50 Figuring it out 05:41 How our values shape our ch…
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"Do you know your conversion rate? If you don't let's start there as to find out what it is this guy we dug into it, he had a 20% conversion rate. So, for every five people his team spoke with, he would get you know one of those become a client. And I asked him when he was doing the sales and selling how many how much would he convert? And he said …
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“What I'm saying is, how much does the work environment, fulfil you? Versus it fulfils the system, right? Relevance meaning you could be very successful and make billions of dollars. And you be unfulfilled and unhappy, which we see day by day with all the stars that have everything. So, what are our systems? And then I say what are the systems? The…
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“The temptation in Western cultures to quickly move from relationship building, to securing and then close the deal. However, from an Asian perspective, the emphasis is on establishing a quality and a long-term relationship first, and I call this the 20-year rule. So, here's what I mean, if I don't get the impression from you that we will continue …
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“This is absolutely the wrong question. The first thing you should be doing is deciding what your purpose is on LinkedIn, because your purpose educates everything else that you do on the platform.” Lavinia’s Top Five Tips to Rock LinkedIn 1. Maximise the big 3 (name, headline, photo) for SEO 2. Use current keywords in your about section 3. LinkedIn…
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