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We wanted to show there was another way to build and lead businesses. So Hospitality Mavericks was born. We wanted to gather together the world’s Mavericks who do things differently from the norm. They are leaders from all walks of life who have shown and proven that there is a better way forward without cashing out on their values; ripping off their people, community and planet. That was over ten years ago. Since then we've worked with and interviewed more than 200 leaders, thinkers and exp ...
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Today we speak with Edward D. Hess--Professor Emeritus of Business Administration, Darden School of Business. This conversation covers human behaviour and mental function, emphasizing that humans are hardwired to seek affirmation or confirmation of their beliefs and personal narratives. Edward highlights the need to overcome inherent tendencies to …
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Jeremy became one of London’s most successful restaurateurs after meeting partner Chris Corbin at Langan’s Brasserie. Jeremy King shares his journey into the world of hospitality, his beliefs about putting people first, and his perspective on the role of intuition in decision-making. He shares reflections on the early days of his career, Jeremy hig…
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This week we cover cultivating culture and sustainability in the hospitality industry with Denise Dupré. In this discussion, we focus on the crucial role of culture in the hospitality industry, the method to get the right people in the right positions, and how businesses can tackle global challenges such as climate change. Denise discusses her fami…
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This week we speak with David Lund about his new book THe Prosperous Hotelier - a guide to hotel financial literacy. David Lund discusses the concept of 'Hospitality Financial Leadership', advocating for those in the industry to have not just monetary prosperity, but also more time for family, friends and communities. He explains how by seeking hel…
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In this comprehensive conversation, Herman Koppe, a former executive at Nestle and a social selling expert, discusses the significance of social selling in building meaningful relationships in the professional world, especially on LinkedIn. He highlights how its use shouldn't just revolve around promotional content but about sharing value-adding an…
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Stefano shares his journey and how it is to lead a 6th-generation family business as CEO of Macknade. Stefano breaks down his mission to successfully carry on the legacy of his parents and cultivate community with food and drink within Macknade. We also discuss his goals of human environment harmony and his philosophy on culture and people. Lastly,…
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Meet Hamish Cook - Head of Group Food Services at ISS. ISS is a leading global workplace experience and facility management company. In this week's conversation, we speak with Hamish about his start in the food industry, ISS' mission to reduce waste and carbon, encouraging plant-rich eating and the power of pulses/beans. We also discuss challenges …
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Shawn Askinosie Founder and CEO of Askinosie Chocolate returns to the podcast. On Episode #169, we talked about why he started the business and his book Meaningful Work. In this conversation, Shawn shares his experiences with his origin trips and his mission to give back to the communities. He also talks about his Chocolate University Foundation wh…
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This week we hear from both Director of People & Training Victoria Freeman and HR & Training Manager Holly Norrington from the award-winning catering company Thomas Franks. In this week's conversation, Vicky and Holly cover their business model, how they were able to build upon their values through feeding initiatives during covid, their beliefs th…
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Klaudia Mitura, podcast host, for The Happiness Challenges, comes back on the show to discuss how she test drives happiness hacks for when times are tougher through the science of happiness. Klaudia explains how she researches happiness and how she encourages people to create more happiness rather than relying on the brain to dish out those emotion…
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This is Frederick Szydlowski, Co-Founder of Embargo, a CRM & loyalty data engine platform helping coffee shops, bakeries & quick-service restaurants connect with their key customers to drive repeat business across every customer journey. This week, we speak with Frederick on how he founded Embargo, key takeaways for businesses to build relationship…
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Fergus Navaratnam-Blair Research Director at National Research Group, a research agency that focuses on the intersection of media, culture, and technology. In this conversation, Fergus breaks down AI; how AI can improve technologies, transform tasks in the travel industry, if consumers can truly trust where AI is now, human accountability through A…
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This week's guest is Reiner Kraft, PhD founder of The Mindful Leader. The Mindful Leader focuses on mindful leadership methodologies to help leaders reach new levels of awareness, performance, energy, and resilience. In this conversation, Reiner shares his story of where mindfulness first played a role in his life, the importance of operationalizin…
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Jensen Cummings, 5th generation chef, 22+ years in the restaurant industry and recorded over 400 podcast episodes at the Best Served Podcast. This week's conversation with Jensen takes a look at the restaurant industry and Jensen's viewpoints on how the industry is surviving, improvements he suggests, and actionable steps that can be done to improv…
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Paul Newnham is the Network Lead SDG2 Advocacy Hub, Chefs' Manifesto, and BeansisHow. This week's conversation covers the current state of the food industry systems, and how we in food service can play a vital role in making it better for people and the planet. Paul shares how he is taking action with food operators and chefs to tackle challenges i…
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Jonatan Rasmussen, Co-Founder of All Gravy, shares his passion for better employee engagement and how financial wellness plays a large role in retention and performance. This conversation covers the importance of building employee experience through financial wellness, challenges businesses face and how mindset can affect performance, the benefit o…
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Third time guest, Ari Weinzweig, co-founder of Zingerman's Community of Businesses, sits down to discuss the importance of knowing and understanding beliefs in the workplace. Do you know what you believe and do you know what you don't believe? This week's conversation encourages self-reflection of your beliefs and how everyone fundamentally comes f…
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This episode we connect with Julian Fris, Founder and Principal Consultant at Neller Davies. Through his experience in the food industry, Julian has made it his mission to prioritize what people want in the most cost effective way. This conversation dives into the state of food in hospitals today, and Julian shares the strategies and tactics they h…
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Mike Hohnen found his start in the hospitality industry at a young age and through many trials and errors of being in business, he gained experience with about everything. After reflecting on his business ventures, he found that what he was most passionate about was the growth of leadership and how you get to become a good leader. Mike's emphasis o…
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This week we talk with Chris Hughes, expert on marketing and branding. Chris has worked with some of the most significant companies and mastered marketing by learning and teaching others what he is most passionate about - how to scale the story and culture. In this discussion, Chris breaks down his formula for the best company vision and mission, o…
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Oliver Winter, Founder and CEO at a&o Hostels, went from travelling the world with his friends in cheap hostels to founding and running his own affordable yet safe, hostel chain. In this episode, you will also hear how Oliver and his team have goals to go net zero by 2025, the plans they have implemented, and how their employees have participated i…
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An expert in the food and beverage industry, Julian Melletin, Director of New Nutrition Business, shares his views and gives advice to any businesses looking to scale. In this conversation, we discuss food data studies. We also cover food fads and trends and how these trends have changed the food industry throughout the years. Julian gives deep ins…
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In today's episode, we talk with Kat Parsons, Head of Diversity, Inclusion and Belonging at ISS Facility Services UK and Ireland. Kat makes waves in her workplace by ensuring that each employee feels represented, heard and cared for. We cover initiatives and programs that she's implemented in ISS, advice she would give to organizations to execute w…
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In today’s episode, we welcome guest Patrick McDermott, founder of DigiTally, a business that helps retail and hospitality businesses reduce waste and increase margins through digital stock-taking services. Patrick believes that the food waste problem in the developed parts of the world is a serious issue and that it is time for the industry to tak…
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In this episode, we are joined by Ashley Godfrey, a hospitality industry expert. After working at Westgate Resorts for six years, she achieved her goal of becoming the director of the recreation department. She then went on to work at Walt Disney World as a management intern, where she quickly climbed the ladder to become a resort duty manager. Unf…
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As a plant-based food advocate, Chantelle Nicholson grew up in New Zealand surrounded by seasonal produce and her love for plants. She is a multi-award winning chef, owner of Apricity Restaurant (Michelin Green Star 2023) in Mayfair, former chef-owner of now-closed and much-loved Covent Garden restaurant Tredwells (the recipient of a green Michelin…
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HUNGRY is disrupting the $100 billion business food and events industry with a food-tech marketplace and logistics platform. It provides food and engagement solutions for businesses, powered by top local chefs and entrepreneurs. Today we’re joined by the CEO, Jeff Grass, to learn more about corporate catering in the 21s century. We delve into how t…
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Dan Hudson is the CEO and Founder of GiGL, the anti-CV tech startup making recruitment less boring. Featured in the Startups100 list of top startups of 2023, they are re-shaping the recruitment market with their video-based recruitment platform by delivering a fast, efficient, friendly and fun process for everyone. In this conversation, Dan unpacks…
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If you want to improve your profits in your restaurant, Pilar is your go-to expert. She is the Founder of Pendulo, which supports independent restaurants, pubs and cafes to be more profitable with our software, consultancy and tailor-made solutions. In this interview, we explore why so many businesses operate on losses, Pilar’s experience of “start…
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Hotel owner and author of the book ‘A Bridge Not Too Far’, Deepak Ohri, joins the show for the second time. He is the CEO and Chief Happiness Officer at lebua Hotels & Resorts, Bangkok-based luxury hotels and restaurants company with locations in Thailand, India, and New Zealand. We reflect on how he came to run a hotel and discusses the importance…
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Today I’m joined by a fellow Dane – Rie Kattrup Lorentzen. She is currently the UK Head of Food at Ole & Steen, and has previously worked for some amazing brands like Wagamama, Whitebread and Bills Restaurants. It’s fascinating to learn about her incredible journey as a chef and working in a male-dominated industry. The conversation sheds light on …
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Matt Tebbit is spearheading the University of Reading’s emphasis on human and planetary health by using the Menus of Change guiding principles and by supporting cross-institutional collaborations for both learning and research. He is currently the university’s Head of Bars and Dining. We delve into the university's approach to food and menus, parti…
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Polly Robinson is a coach who specialises in leadership coaching for hospitality businesses. She joins the show to share her story and explain how she works with clients, including running leadership development workshops and participating in a government-funded program. Find out about the impact of leadership coaching for business growth, working …
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Today we get an insight into what can be achieved when a business is used as a force for good and makes significant changes in their food supply chain – through cage-free eggs. We are joined by expert two guests: Yulia Bolotina, the Global Head of ESG at Gategroup – a global leader in airline catering, and Hannah Surowinski, the Global Corporate Re…
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Time is a concept many of us are obsessed with, but it’s totally subjective. Jacob Dahl joins me to unpack the nature and experience of time for a better life. He was, until recently, a Senior Partner at McKinsey & Company, after spending 26 years at the global consulting firm. Today, he is a board member of a leading international bank and continu…
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Today we explore the role of food in physical and mental performance. We are joined by Eleanor Rees, a nutritionist whose goal is to help everyone improve their overall health and lifestyle. Her areas of expertise include assisting with weight loss, helping with muscle gain or guiding those transitioning from amateur to professional sport. In this …
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Based in Staffordshire, Parogon pub group is a privately owned, independent company started in 2007 and led by 5 local friends with a wealth of industry and business knowledge. It’s their mission to provide fabulous restaurants for local and surrounding communities to visit, enjoy and receive excellent customer service. We are joined by Richard Col…
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The Irish start-up rezexe helps operators who want full capacity by reducing the number of no-shows. Through their technology and data, they can enable trade in places on reservation and on waiting lists. It saves restaurants lost revenue and a lot of frustration. Ross joins the show to talk about the marketplace of reservations that benefits every…
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Today we explore actionable business intelligence and forecasting for restaurants. We are joined by Christian Mouysset, Co-Founder of Tenzo, who is currently revolutionizing restaurant operations. The restaurant management and sales forecasting app works with leading brands such as The Breakfast Club, Pizza Pilgrims, and Nando’s. In this episode we…
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Stoicism, the ancient Greek school of philosophy, resonates today more than ever. It maintains that your thoughts and beliefs create the world you inhabit, not external circumstances, so you need to take responsibility for your mind. Find out in this episode how this can be applied directly to hospitality. We are joined by Jamie Ryder, Founder Of S…
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Welcome to the 200th episode of the Hospitality Mavericks podcast! Today’s episode is a timely conversation, as we are joined by Kate Nicholls, CEO at UKHospitality, a trade group that represents the UK hospitality and tourism industry. With all the big issues that we’re facing – debt, energy, inflation, and so on – how can we not just survive, but…
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There is a massive business case and social responsibility to ensure that your digital presence is accessible for all. Denise Pane joins the show to run through what you can do to help 25% of the worldwide population who require better digital accessibility – from ADHD, trembling hand, epilepsy, and more. She is the Founder and CEO of Access Design…
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Today we’re joined by the first ever guests of Hospitality Mavericks – Ed Brown and Griff Holland, Founders of Zedible. There was a lot to catch up on since I interviewed them in 2018, and it was fascinating to learn more about their platform Zedible, which helps food and hospitality businesses map and track their carbon footprint from the supply c…
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Ludovica De Pieri is a Public Health Nutritionist and the Founder of Reveal My Food. Her speciality is in Behaviour Change applied to food allergies management and weight loss intervention in the adult population. With Reveal My Food, it’s Ludovica’s mission to measure the impact that the hospitality sector can have in shaping healthier lives. In t…
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The hospitality industry is in a state of reinvention. Today we unpack how with Co-Founder and Managing Director Corbonate, Candace MacDonald. The brand communications and creative services agency specialises in food, beverage and hospitality, and for the last 15 years, have been producing free trend reports for the industry, which we delve into in…
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Gavin Rothwell is a food retail analyst who specialises in the food-to-go market. He supports businesses in creating better food experiences and has a passion for traveling the world to see the different food and retail aspects of different countries. Gavin joins the show to talk about the food-to-go market and some of the opportunities that lie in…
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Breezeway is a leading property operations and services platform for short-term rentals. The CEO and Founder, Jeremy Gall, shares his entrepreneurial journey and how it led him to launching Breezeway. It’s an interesting conversation about why property management is at the beginning of a massive shift, and how all businesses can learn from the vaca…
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Ally Gordon has over twenty years of experience helping business leaders, professionals and individuals realise their potential. Through his past experience as a Senior Manager and Director in a number of high profile businesses, Ally has led the growth and redirection of junior management through to board level, in sole traders, start-up businesse…
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Through consultation, programmes and speaking engagements, Dr Vikki Barnes supports organisations across industries in making the most of people and creating cultures that people are proud to be a part of. It was an honour to have Vikki return to the show for the second time, as we find out what she has been up to since we spoke in July 2020, inclu…
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Today’s guest, John Mason, has a deep purpose of trying to make learning better and easier for everyone. He is the founder of Sideways, a hospitality learning and knowledge-sharing platform that helps teams to get better every day. We dive into John’s story and why he built Sideways, and how John struggled with the traditional ways of learning in s…
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