))
The next normal demands resilience, flexibility, and agility. Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect boardroom strategy to the frontlines, ways to increase performance, where and when to infuse ...
E
Empson & Morley - Leading Professional People
4
Empson & Morley - Leading Professional People
Laura Empson & David Morley
Professor Laura Empson and David Morley uncover the complicated, messy and surprisingly emotional challenges of leading professionals – people like top lawyers, consultants, accountants, doctors, architects, academics, bankers, investment managers, and many more. The series draws on Empson’s decades of academic research into leading professionals and Morley’s many years of leading one of the world’s largest law firms, together with interviews with leaders of the most successful global profes ...
We’re exploring the concept of ‘skinny design’ and its potential benefits for consumers, retailers, and the environment. Join our McKinsey experts as they delve into the cost savings, sustainability, and commercial advantages of reducing the size of product packaging, and discuss innovative solutions such as nesting products and honeycomb packing f…
M
McKinsey Talks Operations
1
McKinsey Talks Operations: How the best of 2022 can power 2023
19:59
19:59
Play later
Play later
Lists
Like
Liked
19:59
It’s been a year since the McKinsey Talks Operations podcast launched, and during that time there’s been plenty to talk about. Join hosts Daphne Luchtenberg and Christian Johnson as they take a look back at some of the year’s highlights. Discussions about inflation, building operational resilience, managing supply chains, decarbonizing operations, …
M
McKinsey Talks Operations
1
Myth busters: Unexpected insights on contact centers
22:32
22:32
Play later
Play later
Lists
Like
Liked
22:32
What do customers really want from their contact centers? A number of myths about areas including speed of answer and channel preference are shaping contact center and service strategy, leading to dissatisfied consumers and employees. This episode of McKinsey Talks Operations blows apart customer service myths, and suggests how data and analytics c…
M
McKinsey Talks Operations
1
Batteries included: Building and operating sustainable gigafactories
27:16
27:16
Play later
Play later
Lists
Like
Liked
27:16
As economies move towards more sustainable transport options, more electric vehicles are rolling off production lines than ever before. These vehicles need to be powered by lithium batteries, built in specialist facilities called gigafactories. With more than 30 planned in Europe alone, companies are working fast to develop the construction and ope…
M
McKinsey Talks Operations
1
114 down, 10 million to go. The Global Lighthouse Network’s mission
24:27
24:27
Play later
Play later
Lists
Like
Liked
24:27
Members of the Global Lighthouse Network have become a source of inspiration. With more than 100 sites worldwide, they are beacons of light showing the potential of digital transformation to positively impact people and the planet. This episode of McKinsey Talks Operations explores the growth of the Network from the first 16 sites to a community of…
M
McKinsey Talks Operations
1
Sustainable spaces for work, rest, and play: Climate resilient capital projects
21:58
21:58
Play later
Play later
Lists
Like
Liked
21:58
Infrastructure and capital projects such as roads, bridges, buildings, and utilities are being affected by climate change in new ways. As leaders seek to invest in projects with long lifespans and pursue net zero targets that are decades away, long-term planning has become fraught with uncertainty. From electricity outages to flood-damaged roads, e…
M
McKinsey Talks Operations
1
Digital twins: Flying high and flexing fast
33:00
33:00
Play later
Play later
Lists
Like
Liked
33:00
Having previously discussed the fundamentals of digital twins and the opportunities they offer, we’re expanding our exploration of digital twins with an examination of a look at how digital is helping transform application in product development. Join McKinsey partner Kimberly Borden and senior adviser Dr. Will Roper in a conversation about the val…
M
McKinsey Talks Operations
1
Digital twins: What could they do for your business?
12:34
12:34
Play later
Play later
Lists
Like
Liked
12:34
The term ‘digital twin’ is fast becoming a bit of a buzzword used in discussions about digital transformation, but precise definitions are harder to come by. In this episode, we take a look at what is—and isn’t— within the boundaries of digital twin, the business advantages they can bring, and the requirements to capture the potential value. Join t…
M
McKinsey Talks Operations
1
Inflation fighter and value creator: Procurement’s best kept secret
23:22
23:22
Play later
Play later
Lists
Like
Liked
23:22
Most businesses around the world are being impacted by inflation today. As they have navigated turbulence over the last two years, the decades-old model of how goods are made, sourced, and delivered has been severely disrupted. With that backdrop reactive fire-fighting has become part of the norm for procurement functions and this is set to continu…
M
McKinsey Talks Operations
1
Inflation fighter and value creator: Procurement’s best kept secret
24:06
24:06
Play later
Play later
Lists
Like
Liked
24:06
Most businesses around the world are being impacted by inflation today. As they have navigated turbulence over the last two years, the decades-old model of how goods are made, sourced, and delivered has been severely disrupted. With that backdrop reactive fire-fighting has become part of the norm for procurement functions and this is set to continu…
M
McKinsey Talks Operations
1
The hidden value of voice conversations: Part 2 – Reaping the rewards
20:56
20:56
Play later
Play later
Lists
Like
Liked
20:56
Following on from our discussion of voice analytics trends and technology and its potential in contact centers in our previous episode, in this episode we learn more about its implementation and how to effectively capture the available value: How can voice data analytics add value throughout your whole organization? Join the conversation with Paul …
M
McKinsey Talks Operations
1
The hidden value of voice conversations: Part 1 – Trends and technologies
20:36
20:36
Play later
Play later
Lists
Like
Liked
20:36
High-quality, tailored interactions promote positive consumer experiences. And so in a digital age that can be lacking in emotional connection, human voice engagements can become a point of difference for contact centers. In this episode, we discuss the wider trends related to voice interactions in customer care and the technologies that are availa…
M
McKinsey Talks Operations
1
People and places: How and where to work next
30:07
30:07
Play later
Play later
Lists
Like
Liked
30:07
When people began working from home, many executives feared that productivity would be lost. Instead, the reverse has proved true: for many employees, it has increased, thanks in part to the accelerated pace of digitization. As companies move to the next normal, they are looking for ways to maintain those gains through new hybrid working models ena…
M
McKinsey Talks Operations
1
How to manage the coming wave of investment in capital projects
24:40
24:40
Play later
Play later
Lists
Like
Liked
24:40
Capital projects could receive around $130 trillion dollars over the next five years. Most of the investment will go to renew and decarbonize critical infrastructure. In this episode of The McKinsey Podcast, hear McKinsey senior partners Steffen Fuchs and Christoph Schmitz speak with executive editor, Roberta Fusaro about how executives and organiz…
M
McKinsey Talks Operations
1
Coca Cola: A people-led digital transformation
27:48
27:48
Play later
Play later
Lists
Like
Liked
27:48
It's increasingly clear that there is a labor mismatch across industries and sectors. There is also a marked gap in the digital talent available in key frontline sectors such as truck drivers and line operators - only 1 percent of supply chain leaders report having sufficient talent in-house to support their increased digitization, that’s down from…
Across industries, the great clean-up is underway. Driven by tightening regulations, pressure from investors, and shifting customer preferences, companies are striving to reduce the burden of their activities on the planet. Conventional wisdom has always been that reaching for Net Zero is a holy grail, only possible through heavy investments on the…
In the current geopolitical context, local manufacturing and supply chain resilience are becoming increasingly important. At the same time, organizations face an imperative to tackle environmental sustainability and climate change to strengthen operations and positively impact people and the planet. The Global Lighthouse Network – a World Economic …
M
McKinsey Talks Operations
1
Smart operators: how leading companies use machine intelligence
25:18
25:18
Play later
Play later
Lists
Like
Liked
25:18
Making good use of data and analytics will not be done with any single bold move but through multiple coordinated actions. Despite the recent and significant advances in MI, the full scale of the opportunity is just beginning to unfold. In this episode, we discuss why some companies do better than others, what are the key performance indicators tha…
M
McKinsey Talks Operations
1
The Fourth Industrial Revolution will be people powered
22:49
22:49
Play later
Play later
Lists
Like
Liked
22:49
Read more > Listen to the podcast (duration: 22:45) > In this special edition of the McKinsey Talks Operations podcast, host Daphne Luchtenberg brings you highlights from a panel discussion on the importance of building workforce capabilities and shifting mindsets for successful digital transformation. The discussion took place recently as part of …
M
McKinsey Talks Operations
1
Supply Chain resilience—is there a holy grail?
16:40
16:40
Play later
Play later
Lists
Like
Liked
16:40
Read more > Listen to the podcast (duration: 16:37) > In the McKinsey Operations Practice’s first podcast, Sebastian Peters, senior vice president and head of logistics, planning, and digital value stream for Airbus, speaks with McKinsey’s Daphne Luchtenberg and Knut Alicke on what it really means to have a risk-averse and resilient supply chain. M…
Read more > Listen to the podcast (duration: 1:09) > The new podcast from McKinsey’s Operations Practice explores cutting through the noise to transform strategy into lasting operations success McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperati…
Empson & Morley speak to Tony Hall, Lord Hall, about his time as Director General of the BBC, and his many other high-profile roles. They examine what it is like to lead complex organizations with multiple groups of stakeholders under intense public scrutiny. Hosted on Acast. See acast.com/privacy for more information.…
How do you build better leaders in a professional service firm? Empson & Morley speak to Russ Hagey, Worldwide Chief Talent Officer of Bain. They explore Bain’s self-reinforcing leadership development system, and the way “insurgency” is both encouraged and controlled to strengthen the system. Hosted on Acast. See acast.com/privacy for more informat…
Why do professionals do bad things? Empson & Morley speak to Professor Brooke Harrington of Dartmouth College, in the USA. They explore the factors which drive some professionals to behave unethically, and the organizational and societal factors which encourage it. Hosted on Acast. See acast.com/privacy for more information.…
What is collegiality and how does it work in practice? Empson & Morley speak to Jill Ader, Chair of executive search and leadership advisory firm Egon Zehnder. They examine how to create an environment of mutual support, cultural consistency, and equality among peers. Hosted on Acast. See acast.com/privacy for more information.…
Can dual leadership be effective and how does it work in practice? Empson & Morley analyse these questions with the help of Barry Devereaux and Catherine Deane, Managing Partner and Chairof leading Irish law firm, McCann Fitzgerald, who have recently introduced a dual leadership structure. Hosted on Acast. See acast.com/privacy for more information…
How can leaders help their professionals prepare for the challenges and opportunities of post-pandemic professional work? Empson & Morley explore this theme with Nick Owen, Chair of Deloitte UK. They consider how hybrid working is calling into question some well-established “truths” about the nature of professionalism. Hosted on Acast. See acast.co…
How do you create and sustain collaboration when you no longer meet each other face to face? Empson & Morley discuss this with Kirsten Edwards-Warren, Executive Vice President EMEA for Compass Lexecon. They examine the distinctive culture, systems, and structures the firm has developed to encourage collaboration and how it continued to thrive durin…
In a global professional organisation, how do you achieve alignment across national offices? Empson outlines one powerful method – social control – and Morley explores his experience of leading partners through the process of global integration. They talk to Philip Davidson, currently Global COO of KPMG about exercising power while walking the glob…
Empson explains how the culture of partnership is created and sustained while Morley highlights the challenges of growth and scale in this context. To examine the differences and similarities between leadership in partnerships and corporations, they talk to Sir Ian Davis, former Global Managing Partner of McKinsey and now Chairman of Rolls-Royce pl…
Professional people can be notoriously reluctant to see themselves as leaders. Empson & Morley explore what can be done to support professionals making the transition from full-time fee earner to leader. They examine the myth of “authenticity” with Professor Herminia Ibarra, of London Business School, globally renowned expert in leadership identity…
Empson outlines how a crisis changes the balance of power in professional organisations, but only temporarily. Morley explains the importance of adapting your leadership style as a crisis ebbs and flows. They interview Wim Dejonghe, Global Senior Partner of global law firm Allen and Overy, to find out how he has dealt with the Covid crisis. Hosted …
Empson gets a call at midnight from a client asking for advice as a potential leadership coup gathers momentum. Morley & Empson discuss the paradoxes of leading professional people, including the paradox of autonomy and control. When your “followers” don’t like being told what to do, how do you get them to do anything? Hosted on Acast. See acast.co…
Professor Laura Empson and David Morley introduce their new podcast series ‘Leading Professional People’. Hosted on Acast. See acast.com/privacy for more information.
