Audio interviews with industry leaders and senior faculty with exclusive insights on current topics brought to you by Knowledge@Wharton and the Wharton School of the University of Pennsylvania.
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
BFF with the Chef aims to unite a community of like-minded enthusiasts who want to cook beyond recipes, better understand ingredients and hone their techniques and culinary instincts to cook the food they really want to eat. Each week, Nicole invites a new blogger or culinary professional to her podcast for honest, candid conversations about what they’re cooking, eating and the knowledge, inspiration, and experiences behind it all.
Born in Cairo, Egypt. Karim Zidan began his career with the mindset to bring out Egypt's potential for greatness in the world of electronic music. After five years on guitar, Zidan made the transition from acoustic strings to the wonders of house music. The 19 year-old has only been DJing for 3 years. He first bought a Pioneer CDJ set just after his 16th birthday, then grew bored with it and progressed to the wonders of electronic live sets production on Ableton Live. Juggling between techno ...
In a new book, Wharton’s Peter Cappelli says the choices employees and employers must make about the future of work could be among the most important they face.By Knowledge@Wharton
Using more concrete language can improve customer satisfaction, according to new research from Wharton marketing professor Jonah Berger.By Knowledge@Wharton
New research from Wharton’s Sasha Indarte shows the role that bias plays in bankruptcy and the racial wealth gap in the U.S.By Knowledge@Wharton
Americans would be more likely to claim billions in untapped federal aid if they felt psychological ownership over those benefits, according to a new study from Wharton’s Wendy De La Rosa.By Knowledge@Wharton
Federal Reserve Chairman Jerome Powell sent “three significant messages” on the U.S. economic outlook in his address last month in Jackson Hole, Wyoming, according to Wharton’s Christina Parajon Skinner.By Knowledge@Wharton
As the trial against Theranos founder Elizabeth Holmes continues in federal court, Wharton’s Lawton R. Burns examines the prickly relationship between technology and health care.By Knowledge@Wharton
Letting employees express their full range of emotions at work can result in better team-building and problem-solving, according to new research from Wharton’s Michael Parke.By Knowledge@Wharton
Inflation-driven higher interest rates will have varying effects on banks’ resilience, says Wharton’s Itay Goldstein.By Knowledge@Wharton
America’s beloved game show made the same mistake as many companies when it failed to widen the search for a new host, says Wharton’s Corinne Low.By Knowledge@Wharton
Wharton’s Gad Allon explains why companies should consider nearshoring to blunt the effects of supply chain issues in China.By Knowledge@Wharton
Patients are more likely to get vaccinated when they receive text reminders that a shot is ready and waiting for them, according to the results of a large field experiment.By Knowledge@Wharton
Wharton’s Katherine Klein talks to Sonal Shah, founder of The Asian American Foundation, a new advocacy group that wants to increase visibility, support, and understanding for the third-largest demographic in the U.S.By Knowledge@Wharton
Former tech executive Kara Goldin, author of the new book “Undaunted: Overcoming Doubts And Doubters,” shares the story behind Hint Water: How her quest to find an alternative to diet soda led to the creation of an entirely new type of beverage. Her story reveals how persistence and a singular focus on meeting core customer needs can result in outs…
As part of the Leading Diversity at Work series, Wharton’s Stephanie Creary speaks with two experts about workplace well-being, especially for employees of color facing the “double whammy” of the pandemic and heightened tensions around racial and social justice.By Knowledge@Wharton
Wharton’s John Paul MacDuffie says building consumer confidence in electric vehicles will help the Biden administration succeed in its plan to cut gas-powered cars and emissions.By Knowledge@Wharton
Higher government debt will crowd out private capital and erode productivity, leaving GDP unchanged, a Penn Wharton Budget Model analysis shows.By Knowledge@Wharton
Wharton’s Olivia S. Mitchell explains the reasons behind the federal government’s call to re-examine its pension investments in light of climate change.By Knowledge@Wharton
Firms that mandate the COVID-19 vaccine for employees are protecting the workforce and mitigating loss, says Wharton management professor Iwan Barankay.By Knowledge@Wharton
A new book offers practical guidance for first-time bosses who need help making the tough transition from employee to manager.By Knowledge@Wharton
The Royal Bank of Scotland (RBS), now part of NatWest Group, is older than some of the world’s countries. For much of that time, the very essence of the bank was to put its customers first. But in more recent history, the storied bank had lost sight of that mission, says Paul Smith, director of customer insights and marketing at NatWest Group. In t…
In his latest book, 'The Edge,' Wharton management professor Michael Useem profiles 10 chief executives and shares their strategies for sustained success.By Knowledge@Wharton
InScribe is a business with a mission to help nontraditional college students. CEO Katy Kappler talks to Wharton’s Sandi Hunt about building a safety net for students to succeed.By Knowledge@Wharton
Small investors are reacting to both positive and negative earnings surprises by lifting stock prices, a Wharton study of Robinhood trades reveals.By Knowledge@Wharton
A new study co-authored by Wharton’s David Asch finds Black patients are dying at higher rates from COVID-19 because of where they are hospitalized.By Knowledge@Wharton
Companies are increasingly adopting measures to prevent insider trading abuses and the resulting legal and reputation risks, a new study finds.By Knowledge@Wharton