show episodes
 
The Changing Discourse Podcast’s mission: Provide individuals with tools, methods, and practical philosophy for today’s world. With a mix of coaching, leadership questions, and interviews with world-renowned leaders you will discover the solutions to many of your leadership challenges. Now is the time to tune in and start changing your discourse!
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
 
This is Creating Your Encore Career And becoming a “Silver Entrepreneur”, with your host Lynn Friesth. Lynn will share ideas and expert advice from people that are walking in your shoes and living their encore careers — where they want and at the pace they want. You’ll start a company of one with confidence and knowledge to live a fulfilled life of freedom and ease. Lynn is a Coach and Leadership Consultant whose mission is to show Senior Leaders and Experts how to start something refreshing ...
 
Let’s Be REAL is a podcast hosted by SAP's Andy Hughes and Denise Russo that focuses on leadership, innovation, and learning. We invite you to listen, be inspired, and gain valuable insight from leaders around the world, both inside and outside of SAP.
 
Recorded conversation guided by an untamed enthusiasm for life with some of the most inspiring, forward thinking and kindest of hearts in endurance, spirituality, wellness, adventure, campaigning & entrepreneurship. This is a monthly delve into a passion pit designed to provoke, educate, inspire and empower us to awaken our sense of living in the right here and right now. More at: http://enthuselife.co.uk
 
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show series
 
Reinforcing Behaviors that Shape Your Organization’s Culture Shep Hyken interviews Dan Cockerell, Walt Disney Company VP for 26 years and owner of Cockerell Consulting Group with his wife, Valerie. He is the author of How's the Culture in Your Kingdom?: Lessons from a Disney Leadership Journey. He shares how a sustainable culture that inspires loya…
 
Last week, I shared the next steps you should take in creating your Encore Career. These steps are your foundation when you’re just getting started. They take you from being fresh out of your corporate career, having no clue what you’re doing to running a successful business in your Encore Career. In this episode, I share some more thoughts on this…
 
Since the re-brand of this podcast, I’ve talked a lot about Encore Careers. I’ve explained what they are and why we need them in this day and age. In case you need a recap on why you should consider starting an Encore Career, let me remind you that 20% of people are over the age of 60 today. By 2034, more people will be over the age of 65 than unde…
 
It's Mike's turn at telling us some Walt Disney World history, so of course we are playing 80's Disney Trivial Pursuit. Who will win Ashley or Steve? The winners are the friends we made along the way. Also, Steve has some big news for Hawaii, Ashley talks up the Kilimanjaro Safari and Mike predicted the future. Wandering the World with Walt @wander…
 
How to Use TikTok for Marketing and Customer Service Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes! They discuss how businesses can use TikTok to promote their brand and enhance customer experience. Top Takeaways:  · Social Media is an opportu…
 
I recently completed the Modern Elder Academy Seminar. It was an amazing experience. I want to take some time in this episode to share my initial reflections on it. I’ve talked about The Modern Elder Academy in previous episodes, but for those who don’t know, it’s built upon the idea that, as we approach midlife, there are things we should continue…
 
Empowering Customer Support Agents with Data Shep Hyken interviews Devin Poole, Senior Director of CX Strategy at Dixa, the groundbreaking conversational customer service platform. They discuss connecting with customers using intelligence, empathy, and the right information. Top Takeaways:  · Issue Centricity is a focus on a customer's specific sit…
 
In this episode, I am talking with Galen Bingham of Kiln Global Coaching. Galen is a leadership trainer, Certified Executive Coach, and the host of the podcast, Whiskey, Jazz and Leadership. He has 30 years of operating experience with Fortune 500 companies like Kraft Foods, Imperial Sugar and the Coca-Cola Company. Galen has coached or consulted w…
 
We go through the menu on the Main Dining Restaurants on Disney Cruise Line and give you our picks (and few of the things we'd skip). In addition, Mike has a year long timeline for the Guardians of the Galaxy, Steve talks about HBO in 80s and Ashley won't drink Gin. Wandering the World with Walt @wanderingwithwaltpod Wanderingwithwaltpod@gmail.com …
 
How to Develop Workplace Culture Like a Skill Shep Hyken interviews Daniel Coyle, New York Times bestselling author of The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed. They discuss developing your team’s culture as a skill through consistent action, practice, and reflection. Top Takeaways:  · Culture is not about words.…
 
Have you ever heard of 60 year career? From age 1 to 20, we are in our learning stage. From age 21 to 80, we are earning. From age 81 to 100, we are in elderhood. This looks very different from the way our parents lived their lives. Many of them retired at age 55 to 60. However, because people are living longer than ever nowadays, we may only be ha…
 
A Must Do Interview with Walt Disney World's Stacey Aswad from "Must Do Disney" and "Top 7" Fame. She tells us how she became the face and voice of Walt Disney World resort Tv for 15 years and what it is like to be such a big part of everyone's Disney vacation. Plus, Mike all about Muppets, Ashley has big EPCOT news and Steve is not a fan of onions…
 
The 5 Core Concepts to Customer Service Shep Hyken interviews Chris Lynam, Customer Service Expert and multi-franchise owner of Arthur Murray Dance Studios. He is the host of the podcast, Off the Floor, and author of the new book, The Choreography of Customer Service: High Touch Service in a Touch-Free World. They discuss how your organization can …
 
In this episode, we are talking to Jonathan Milligan about how he is helping entrepreneurs develop their businesses through training, coaching, and live events. I first worked with Jonathan when I was beginning the journey of starting my business. Now, I’m a member and a coach in his group coaching practice. Today, Jonathan shares how he got starte…
 
We talk to Mousetalgia's Kristen Pfeifer about her amazing Etsy shop, Boardtique. This is an absolute must for those who love vintage Disney (and who doesnt'). We go into how to make your passion into something you can actually make money at (something we know a thing or to about as well). Also, new DVC, Flower and Garden and Mike loves the Oscars.…
 
How Communication Affects the Employee and Customer Experience Shep Hyken interviews Dorian Stone, Head of Organizations Revenue of Grammarly Business. They discuss how communication affects an organization's productivity, experience, and revenue. Top Takeaways:  · Communication is part of the experience. If you don't communicate well with your cus…
 
In this episode, Jody Maberry joins both Chip and Tanner as Chip signs off. To continue to follow Chip find him on LinkedIn. Chip is stepping away to take on a full-time role with The Arbinger Institute. Guest: https://www.linkedin.com/in/jodymaberry/ Host: Tanner Brock - tanner@changingdiscourse.com Host: Chip Huth - chip@changingdiscourse.com Voi…
 
Midlife is a time when things start to shift and change. Any moment of change brings an opportunity for reinvention and revitalization. What do you truly want out of your career and your life? This is what I have been exploring lately. A few episodes ago, I discussed the making of the modern elder along with the book Wisdom at Work by Chip Conely. …
 
We talk about Walt Disney World in the 70's!! James Gunn will be proud. We find out who really loved the Disney Afternoon and big announcements for Disneyland. Make sure to follow us: Wandering the World with Walt @wanderingwithwaltpod Wanderingwithwaltpod@gmail.com Mike Rinehart Facebook - @MikesTravelThoughts Instagram - @mikeonmainstreet email -…
 
The Link Between the Top Rated Customer-Focused Companies and the Stock Market Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C. Cook Emeritus Professor of Business at the University of Michigan. Dr. Fornell is the author of The Satisfied Customer: Winners and Losers …
 
Wendy Troxel is a senior behavioral and social scientist at the RAND Corporation and author of "Sharing the Covers; Every Couple's Guide to Better Sleep." She holds adjunct faculty positions at the University of Pittsburgh and the University of Utah. She is a licensed clinical psychologist and certified behavioral sleep medicine specialist. Troxel …
 
Scared of presenting and putting yourself in front of people? There are ways to alleviate your qualms when presenting – and it’s all about getting into the right mindset, telling better, more meaningful stories, and being your most authentic self. In this episode, we will be talking with Rick Davis of the Davis Presentation Group, whom I’ve known f…
 
Employee First: How Culture, People, and Service Work Together Donna Cutting is the Founder and CEO of Red-Carpet Learning Systems, Inc., an organization that provides training and tools to transform your customers into loyal fans. She is the author of Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization. They discuss how …
 
"Emile “Mo” Moured served the United States Navy and Marine Corps for 28 years as a chaplain. As a pastor, leader, coach, trainer, confidential counselor and advisor, he helped high-performing teams develop the skills and resilience needed to succeed in large, complex, dynamic, high-stress environments. Mo currently operates as the founder and owne…
 
Transitioning from corporate America to starting your own business might require some calculated risks. It’s a matter of figuring out how you can transfer your skills and expertise and create your own structure so you can ultimately live a life of freedom and purpose. For 26 years, Dan Cockerell has been creating magic for other people being the VP…
 
How Winning Organizations are Built Shep Hyken interviews Annette Franz, founder and CEO of CX Journey Inc. and the author of Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business. They discuss why customer-centricity needs to be understood and lived by the whole organization. Top Takeaways:  Annette Franz shares th…
 
Desmond Lomax Consultant, Executive Coach, Public Speaker, and Management Trainer with a focus on Public Safety, and Diversity and Inclusion. Guest: https: https://www.linkedin.com/in/desmond-lomax-cmhc-cpm-1837a439/ Host: Tanner Brock - tanner@changingdiscourse.com Host: Chip Huth - chip@changingdiscourse.com Voice-over: Mike Huth - mhuth@paladint…
 
Have you ever had someone, at work or in your personal life, come up to you and ask if you have a minute? Do you start with giving them directions? Most people have a default or go-to mode when someone brings a problem or an issue to them, almost like having a tool belt around your waist. And so, when someone brings a situation to you, what is the …
 
Six Ingredients for Transforming Your Business to Thrive Shep Hyken interviews Joel Bines, managing director and global co-head of the Retail Practice at AlixPartners and the author of The Metail Economy. They discuss how to meet the growing expectations of the smart and savvy Me-centric customer. Top Takeaways:  Joel Bines shares the six ingredien…
 
Col. Kevin C.M. Benson, USA Ret., Ph.D., served in armor and cavalry assignments in Europe and the U.S. He commanded a tank company at Fort Polk, La., and a tank battalion at Fort Hood, Texas. He also served as the C/J-5 for Combined Forces Land Component Command during the initial invasion of Iraq and as director, School of Advanced Military Studi…
 
As Boomers, we have to reinvent ourselves as companies themselves need to reinvent themselves. And one of the most effective ways to do that is to pull together different pieces of ourselves to create some value that we can bring to the table. Today, we’re talking with John Tarnoff who had a long career in the entertainment business. After his tech…
 
CX Is More Important Than Ever! Shep Hyken interviews Simon Harrison, Senior Vice President and Chief Marketing Officer of Avaya. They discuss the importance of creating a personalized and effortless customer experience. Top Takeaways:  · Your customers aren't just comparing you to your direct competitors anymore. They are comparing you to the best…
 
Tim Dyck has 13 years of experience in the transportation industry and another 7 in the restaurant/hospitality industry. As a leader who leads teams using an inclusive style that includes Team Members in decision making and creating sustainable systems for work/life balance, Tim was recognized with the Bowie Sustainable Leadership Award presented a…
 
Do you want to do what you love while earning from multiple income streams? Having multiple income streams is possible with a Portfolio Career. It also allows you to reduce the risk if one income stream doesn't work out. In today’s episode, we talk with Steve Preston about creating a portfolio career. Following a very successful management career, …
 
We catch the fever of the "Big Game" and make a few bets regarding Walt Disney World. Ashley also knows the best to fall asleep in a Disney Park, Steve has some tours with Rhinos he'd like to do and Mike is happy because he has a gambling problem. Make sure to follow us: Wandering the World with Walt @wanderingwithwaltpod Wanderingwithwaltpod@gmail…
 
The Gap Between Your Marketing Message and Frontline Teams Shep Hyken interviews Chris Wallace, Co-Founder and President of InnerView, a marketing consulting firm that helps companies align their brand and product stories with their customer-facing teams. They discuss the importance of a two-way dialogue between the marketing department and your fr…
 
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