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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
 
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Impact seems to be on everyone’s minds these days. The pandemic has reawakened the altruist in us all, and the societal and environmental impact of brands matter as much as price when making purchasing decisions. Technology is also driving changes in our behaviour. Digital adoption accelerated during the pandemic as people sought solutions that wer…
 
Panic buying, impulse shopping, and the growth of online spending - in the past 18 months, customer behaviour has been wildly unpredictable. Or has it? In this episode of Retail Reawakened, we examine the psychological impact of the pandemic on consumers and what it takes to win their loyalty today. We’ll also explore how businesses are embracing n…
 
2020 didn’t grind retail to a halt—it threw it into overdrive. Food and beverage reinvented themselves and took huge risks to stay in business. Incremental change went out the window as companies fought to survive. Now, as we return to normal, normal will look very different. Digital transformation, social commerce, experiential emphasis—what big s…
 
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