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Experiment With Life. That is the essence of Life Lab, a weekly podcast that discusses life lessons in a very conversational way. We give listeners simple ways to make positive change in their lives, and most of our shows are organized around principles to live “the good life.” We end each episode with Change Challenges that come from the “teach a person to fish” philosophy. Each episode also weaves together a patchwork of knowledge and stories from diverse sources and topics. You might lear ...
"Sigrun is like the FEMALE James Bond of Online Marketing! ...a True INTERNATIONAL Woman of Mystery...and Inspiration!" - James Wedmore, host of the Mind Your Business podcast. ... Discover through inspiring stories, case studies, and interviews how you can create your own lifestyle business. Sigrun shares the ‘7 Stages of a Profitable Online Business’ and other proven strategies that help you turn your passion into profits. Her featured experts include entrepreneurs like James Wedmore, Kimr ...
A longtime Chicago Tribune sportswriter and columnist, Steve Rosenbloom brings his at-times snarky commentary and laidback demeanor to all the latest storylines on the Chicago sports scene while hosting on Saturdays. Follow him on Twitter @SteveRosenbloom. Mark Grote is the Bears reporter for 670 The Score and the sideline reporter on WBBM Newsradio broadcasts. He's also a host. Follow him on Twitter @markgrotesports.
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Doing Customer Experience (CX) Right with Stacy Sherman
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Doing Customer Experience (CX) Right with Stacy Sherman
DoingCXRight®
Stacy Sherman shares customer experience (CX) best practices and interviews business experts to provide actionable tips, so you gain a competitive advantage beyond price factors. You'll learn about leading effectively to retain engaged employees who deliver customer excellence, workforce trends, marketing, and experience management to succeed in a world run by human hearts and AI robots. It's all merging. We have a lot to learn together. Besides helping you thrive and innovate in business, y ...
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Doing Customer Experience (CX) Right with Stacy Sherman
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72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
31:29
31:29
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What goal-setting methodology do you use to establish clear, measurable objectives and track progress toward achieving them? Many customer-centric brands leverage OKRs and Agile processes to improve revenue, profitability, and customer loyalty. You may be wondering, what is an OKR? Why is there so much hype about Agile frameworks? Customer experien…
By Audacy
By Audacy
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Doing Customer Experience (CX) Right with Stacy Sherman
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71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome with Daniel Pink
30:48
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Regret is an intense human emotion that can be experienced when we have made a mistake or missed an opportunity. Regret often brings feelings of guilt, remorse, or shame. While regret can be unpleasant, it can also serve as a powerful motivator for change and improvement in and out of the work environment. In this episode of Doing CX Right, Stacy S…
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Doing Customer Experience (CX) Right with Stacy Sherman
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70. The Future of Work and Scheduled Flexibility with Brian Elliott
34:34
34:34
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Workplace flexibility is no longer a nice benefit. It’s an expectation employees have when choosing a company to work for, stay with, and recommend. But what does flexibility really mean? Traditionally people refer to flexibility as WHERE they work, yet it's also about WHEN too. Stacy Sherman and Brian Elliott, Author, SVP at Slack, and Executive L…
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Doing Customer Experience (CX) Right with Stacy Sherman
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69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer
31:47
31:47
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Stacy Sherman and Mark Schaefer, author of multiple best-selling books, discuss the revolutionary power of CX (customer experience), social media, and influence marketing. We're on the cusp of a revolution and can achieve breakthrough results by doing these right. Show topics include: Definition of influencer marketing Role of technology in influen…
We believe humans long ago lived in groups, or tribes. Tribes still exist, but today they’re much different. They’re groups where you get your identities, beliefs, and emotions. You have loyalty to your groups, and hold them higher than the others you’re not a part of. Today we can be part of many tribes. We can belong to sports tribes, political t…
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Doing Customer Experience (CX) Right with Stacy Sherman
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68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman
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Do you make dangerous assumptions and fall into the trap of thinking you know exactly what customers want, only to discover that your solutions are not resonating? Are people not buying or recommending enough? You can avoid this situation by applying user experience (UX) and customer experience (CX) best practices, which are not the same. In this e…
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Rosenbloom & Grote
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Darnell Mayberry on if Bulls are finding their groove (Hour 3)
51:18
51:18
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In the final hour, Steve Rosenbloom was joined by Darnell Mayberry of the Athletic to discuss if the Bulls are beginning to find their footing, as star guard Zach LaVine is playing at a high level and the team has won five of its past six games.By Audacy
In the second hour, Steve Rosenbloom pondered the Bears' chances to upset the Lions on Sunday. The Bears are riding an eight-game losing streak with two contests remaining in the season.By Audacy
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Rosenbloom & Grote
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Zach LaVine & Bulls getting better? (Hour 1)
42:42
42:42
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Steve Rosenbloom opened his Saturday Suckage show by diving into the Bulls' 132-118 win against the Pistons on Friday, when star guard Zach LaVine led the way with 43 points. Later, Rosenbloom previewed the Bears-Lions game Sunday.By Audacy
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The SIGRUN Show
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[Best of] My Origin Story: The Path to 8 Figures
1:06:25
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This is a very special episode of The Sigrun Show. For the first time ever, I switched seats and instead of being the interviewer, I’m the one being interviewed. My dear friend Selena Soo agreed to help me tell my story from a different angle: By asking me questions you always wanted to know the answers to. My biggest struggles, setbacks and low po…
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The SIGRUN Show
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[Best of] How to Ask Better Questions to Improve Your Life and Business
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36:06
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We all have one question that we ask ourselves all the time. This one question has a huge influence on our lives and businesses. If you ask yourself a good question it will improve your life and business. If you ask yourself a bad question it will deteriorate your life and business. In this episode of The Sigrun Show, I explain what a primary quest…
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The SIGRUN Show
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[Best of] How to Crush Through Your Internal Glass Ceiling
51:14
51:14
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Have you hit an income level in your business you don’t seem able to surpass? Are all your launches at the same level and you’re stuck growing them? I’ve been there. It felt like I hit an invisible glass ceiling that stopped me from achieving my dreams. I didn’t notice it was there until my head hit the glass ceiling. In his book The Big Leap, Gay …
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The SIGRUN Show
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[Best of] Failed Launch? Here's What You Can Do to Save Your Launch and Improve the Next One
38:44
38:44
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38:44
Are you building your online business using launches to sell your programs? Then sooner or later, this will happen to you: A launch just doesn’t go your way. You might have launched successfully before, or maybe you’re just starting out. But that launch you carefully prepared and planned? It’s just not taking off. I’ve been there, and in this episo…
One of the biggest challenges for many solopreneurs and online entrepreneurs is setting the prices for their products and services. It’s during the pricing process that your lizard brain can really step things up a notch - telling you that you’re not good enough to command the rates you want. It’s when we begin to doubt ourselves, our skills, and t…
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The SIGRUN Show
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[Best of] Selling Between Launches: 9 Simple Promotion Strategies That Sell
26:31
26:31
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Even if you love launching, you can’t launch all the time. It would not only exhaust you, but also your email list. So how can you sell between launches? In this episode, I’m sharing 9 simple promotion strategies you can apply to sell between launches. “You should always be seeding – as soon as you finish one launch, you should prepare for the next…
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The SIGRUN Show
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[Best of] Why Only 2% of Female Entrepreneurs Achieve 7 Figures
25:45
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Only 2% of all female led businesses achieve a 7-figure annual revenue. 90% don’t even make 6 figures. Why? I’ve worked with over 3500 women in the last 7 years and made almost $10M in total revenue. During this time, I got a deep insight into why women don’t make more money. In this episode, I share the main reasons why women tend to play it small…
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The SIGRUN Show
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[Best of] From Unemployable to a Selfmade Millionaire
1:05:22
1:05:22
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It’s going to be very hard for you to find a job. These were the words of my advisor when I went to the unemployment office after having been fired twice in a short period of time. I kept applying for positions I thought were a perfect fit but never got a reply. My hopes were down. I was also still feeling the pain from my chronic illness, and the …
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The SIGRUN Show
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[Best of] Launch Lessons from a 7 Figure Launch
32:44
32:44
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My clients call me the launch queen. I love launching, and I love teaching my clients how to launch. In January 2021, I finally achieved my launch goal of $1M, and in this episode, I want to share with you what I did and specifically what I did differently from the other launches that I’ve done in the past seven years, which have made me over $8M i…
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The SIGRUN Show
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[Best of] How to Start and Scale Your Online Business without Overwhelm and Excuses
17:33
17:33
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Are you on the fence about starting your online business? Even if you know you need to? Online is here to stay - we all know it. Having an online business is more important than ever in times when everything is uncertain and another lockdown could happen at any moment. I hear many women who want to go online, yet they feel overwhelmed and come up w…
By Audacy
By Audacy
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Rosenbloom & Grote
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Tony Andracki & Josh Nelson interviews (Hour 1)
43:29
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By Audacy
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Doing Customer Experience (CX) Right with Stacy Sherman
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67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach
32:08
32:08
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We all face stressful situations. Some put out fires literally, like David Hollenbach who spent 23 years in public safety, while others do so figuratively in the workplace. David shares fireproof strategies to thrive through disruption, overcome limiting beliefs, create a plan for the future, and leave an intentional legacy. You'll hear personal st…
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Rosenbloom & Grote
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Mark Schanowski & Paul Sullivan interviews (Hour 3)
45:01
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In the final hour, Steve Rosenbloom was joined by Gimme the Hot Sauce podcast co-host Mark Schanowski to break down the Bulls' 119-111 loss to the Warriors on Friday evening and a few trade rumors that are swirling. Later, Paul Sullivan of the Tribune joined the show to preview the MLB Winter Meetings.…
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Rosenbloom & Grote
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Mark Grote in for What Mark Heard (Hour 2)
41:35
41:35
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41:35
In the second hour, Steve Rosenbloom welcomed on Score teammate and WBBM sideline reporter Mark Grote for his weekly What Mark Heard segment, where he shared his favorite clips of audio from the Bears this past week.By Audacy
In the first hour of Saturday Suckage, Steve Rosenbloom was joined by Steve "Sparky" Fifer of 1250 The Fan in Milwaukee and the Curd and Long podcast to preview the Bears-Packers matchup Sunday.By Audacy
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Doing Customer Experience (CX) Right with Stacy Sherman
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66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball
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Customer experience & customer service are important for long-term success, yet they are not interchangeable. Stacy Sherman and Max Ball, Principal Analyst at Forrester, discuss the differences and leadership best practices so you are doing both right. You'll also hear new trends to be mindful of and plan for, including gig CX, artificial intellige…
When you have anxiety your heart rate will increase, tension builds in your muscles, and you may even hold your breath. Mainstream sociologists have said we live in one of the safest times in known history, so why are anti-anxiety medication sales at all time highs? Join us as we discuss Danger.
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Doing Customer Experience (CX) Right with Stacy Sherman
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65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins
25:24
25:24
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When was the last time you contacted customer service for help with a product or service? How did the conversation go? Was the agent empathetic and helpful, or did you get transferred around with no resolution? Stacy Sherman interviews Sean Hawkins, a seasoned leader with proven customer experience and contact center management expertise, to discus…
One of the great lessons of life as told by Spider Man is that with great power comes great responsibility. If that’s true, then how does it apply to all of our lives and the power we hold over ourselves? Join us as we discuss personal responsibility.
In the second hour, Steve Rosenbloom was joined by Score teammate and former co-host Mark Grote for his (nearly) award-winning What Mark Heard segment, in which he shared his favorite Bears audio cuts from Halas Hall in the past week.By Audacy
In the final hour, Steve Rosenbloom was joined by Faraz Siddiqi of the Upper Hand Fantasy podcast to share his favorite fantasy football plays this week in regards to the Bears-Lions game Sunday.By Audacy
Steve Rosenbloom opened his Saturday Suckage show by welcoming on Score teammate Chris Emma to preview the Bears-Lions game Sunday.By Audacy
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Doing Customer Experience (CX) Right with Stacy Sherman
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64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds
32:30
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What are your company values and beliefs? Is having fun intentional or an afterthought? How does having fun link to better customer experiences and brand loyalty? Stacy Sherman and customer-centric business leader, Rick Bonds, answer these questions and more. You'll hear valuable examples that you can do to improve your workplace culture, employee …
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Rosenbloom & Grote
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Chuck Swirsky co-hosts for an hour (Hour 2)
25:21
25:21
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In the final hour, Steve Rosenbloom was joined by Bulls Radio play-by-play announcer Chuck Swirsky. They reminisced about their radio roots and were later joined by a special guest caller -- Score program director Mitch Rosen.By Audacy
Steve Rosenbloom opened his Saturday Suckage show by listening and reacting to his favorite moments from former White Sox manager Ozzie Guillen's earlier interview on Inside the Clubhouse in which he reacted to the club hiring Pedro Grifol as its new manager, a position he interviewed for and wanted. Later, Score teammate Mark Grote joined the show…
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Doing Customer Experience (CX) Right with Stacy Sherman
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63. Customer Service Communication Habits To Break with Leslie O' Flahavan
34:10
34:10
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How customer service agents speak and write to customers can make or break a brand’s reputation. When communication goes wrong, people stop buying from brands, write unpleasant reviews and give bad survey ratings. Stacy Sherman brings you Leslie O'Flahavan, LinkedIn instructor and owner of eWrite, to help you understand what great communication loo…
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Doing Customer Experience (CX) Right with Stacy Sherman
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62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss
30:51
30:51
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How do you become an unforgettable brand that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would "Make Mom Proud?" Author Jeanne Bliss and Stacy Sherman discuss these topics, including the value of goal mapping versus journey mapping, workforce trends, and earning the right to custo…
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Doing Customer Experience (CX) Right with Stacy Sherman
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61. Customer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph Mitchelli
31:20
31:20
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How hard is it to become your customer? What can we learn from brands that consistently achieve customer loyalty as well as employee advocacy too? Stacy Sherman interviews Joseph Michelli, Ph.D., a certified customer experience professional and author of ten business books about companies he has worked with including Airbnb, Starbucks, Zappos, Merc…
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Rosenbloom & Grote
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K.C. Johnson & Meghan Montemurro interviews (Hour 3)
46:18
46:18
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In the final hour, Steve Rosenbloom was joined by K.C. Johnson of NBC Sports Chicago to discuss the Bulls' 1-1 start and star guard Zach LaVine's knee health. He also previewed the Bulls-Cavaliers matchup Saturday evening at the United Center. Later, Meghan Montemurro of the Tribune joined the show to discuss which players the Cubs should pursue in…
In the second hour, Steven Rosenbloom was joined by Score teammate Mark Grote for his (nearly) award-winning What Mark Heard segment, where Grote shared his best audio of the week as the duo also previewed the Bears-Patriots game Monday. Later, Rosenbloom shared Score producer Adam Studzinski's Meatballs segment that focused on the Bears' matchup a…
Steve Rosenbloom opened his Saturday Suckage show by previewing the Bears-Patriots game Monday. He welcomed on former Bears center and current WBBM analyst Jay Hilgenberg to break down the matchup. Later, Rosenbloom debuted his Ditka Wheel by playing random clips of former Bears coach Mike Ditka to celebrate his 83rd birthday.…
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Doing Customer Experience (CX) Right with Stacy Sherman
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60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine
35:52
35:52
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Are you putting the customers at the center of your business? Would your clients say yes, if asked? Stacy Sherman and Kerry Bodine discuss how to put the customer first and gain financial benefits by applying "Outside-In" tactics and doing journey mapping the right way. You’ll gain valuable advice whether brand new to journey mapping and the custom…
In the final hour, Steve Rosenbloom was joined by 670 The Score writer Cam Ellis to break down the Bears' 12-7 loss to the Commanders on Thursday.By Audacy
In the second hour, Steve Rosenbloom welcomed on Score teammate Mark Grote for a multi-segment edition of What Mark Heard as they broke down the Bears' loss to the Commanders on Thursday.By Audacy
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Rosenbloom & Grote
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The Bears suck, Studzinski & Meatballs (Hour 1)
43:58
43:58
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43:58
Steve Rosenbloom opened his Saturday Suckage show by breaking down the Bears' 12-7 loss to the Commanders on Thursday.By Audacy
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Doing Customer Experience (CX) Right with Stacy Sherman
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59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr
30:56
30:56
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What can the highest-performing basketball players teach us about delivering exceptional customer experiences? What are leadership strategies that elite athletes use to perform at world-class levels that you can do too? Stacy Sherman and featured guest, Alan Stein, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, answer …
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Rosenbloom & Grote
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Is Bears' offense actually getting better? Mark Potash interview (Hour 3)
46:12
46:12
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In the final hour, Steve Rosenbloom listened and reacted to a few interesting comments from Bears offensive coordinator Luke Getsy and quarterback Justin Fields earlier in the week. They seem to think the Bears' offense is improving. Do you? Later, Mark Potash of the Sun-Times joined the show to preview the Bears-Vikings game Sunday. How can Chicag…
