show episodes
 
Have you ever walked into your favorite store, coffee shop and/or business and wondered—“why are they so awesome?” How about the flip side—“why is this place so awful?” Join host Jerry Durham as he takes you through the successes and failures of various businesses ranging from Starbucks to healthcare clinics. A little spoiler alert…it all comes back to the customer experience!
 
Healthcare DisruPTion is the new bigger, better and more structured version of Business, Baseball and Bourbon. Don’t worry those 3 components will play heavily in this new iteration. We look forward to sharing our thoughts, books, examples and interviews with you to stimulate not only thinking BUT action too! It’s all about the patients, customers, clients and ultimately the consumers of Healthcare who are the end users! Are you ready to move healthcare forward? Join us! Thanks for listening!
 
Life is full of surprises—both good and bad. Every person has a way of dealing with daily ups and downs. One of those ways is running. For many, running is more than just exercise. It’s an escape, a personal oasis of controlled release from the daily grind. Just as no runner is exactly the same, neither are their stories. Join host Amanda Loudin (from popular blog misszippy1.com), as she steps away from the keyboard and picks up a microphone, to share incredible running stories.
 
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show series
 
Mentoring--- Mindset and the magic it creates!Welcome to our first Interview of 2017! The theme of What Ifs and DOING takes right off today in this conversation with Mitch Babcock, DPT. Mitch is what we call a #FreshPT, out of school just around 8 months. Mitch has started his own business and is making his presence felt far wider than just his hom…
 
New Year… New Times….New Days…… WHAT IF?!?!Welcome to episode 14, the first Healthcare DisruPTion podcast of 2017! Its short and sweet and no looking back! In this episode Andrew and Jerry approach 2017 with the continual question “What If?” We rephrase some old questions and look to formulate new questions to old, ongoing issues in healthcare and …
 
Welcome to episode 13. In no way shape or form did we plan on this interview with Mike Eisenhart to be one of the last things you heard in 2016….BUT we should have! We ALWAYS hear about “the future” and “plans for the future” yet we rarely hear about the execution to take control of the future. Well Mike has a grand plan and he is EXECUTING it! Mik…
 
In this episode we dive into the 3rd step in Jerry’s Customer Lifecycle...the Welcome Call. You’ll hear how this seemingly small and short step plays a large role in connecting the Customer Lifecycle together. You’ll get an info filled rant by Jerry about where YOUR focus always needs to be in the Customer Lifecycle. Also, hear how a focus on the C…
 
Welcome back. On this episode Jerry and Andrew discuss their top book choices that they feel will help you to move towards Healthcare Disruption! Of course you will hear a strong focus on the healthcare consumer on their lists. This episode is short and sweet. Enjoy the discussion and even hear Jerry's dog put her 2 cents in! She understands what i…
 
Welcome to Episode 10! We've hit double digits Welcome back to Andrew! Today’s episode is a deeper dive into the Richard Zhao interview from Episode 8, Physical Therapist as the entry point for all Low Back Pain in America. Andrew and I talk the research, the mindset and the plan that needs to be put into place from the clinical side to make this h…
 
The opportunity for the profession of physical therapy is NOW! Low back pain has just moved up to the #2 spot on the World Disability list...YES, World! Physical therapists are poised to step up and deliver a solution for a HUGE problem! Big question is, are YOU ready? It will take more than just your clinical skills to make that happen. My guest t…
 
Today’s episode of Healthcare DisruPTion is an eye opening, mindshifting conversation with an insurance industry expert, Richard Zhao. Hell may just be about 1-2 degrees cooler today because YES! I have embraced someone from the insurance industry! Richard brings his expertise and insight from years of running numbers for the musculoskeletal unit o…
 
Welcome to the 7th episode of Healthcare DisruPTion with Andrew Rothschild and Jerry Durham. The conversation continues regarding the Customer Lifecycle. This episode addresses the objectives of the customer lifecycle such as why do I need to put a lifecycle in place? You will hear the discussion focus around WHO is the key employee in your company…
 
In this Episode Jerry and Andrew continue the conversation around the Customer Lifecycle. There are multiples layers that create a successful Customer Lifecycle. Today Jerry and Andrew speak about the importance of TEAM. How does hiring, training and accountabilities fit into creating a great experience for the customer (patient)! If you haven’t cr…
 
Todays episode is a continuation of the discussion started by Andrew in Episode #1 with a deeper dive into Jerry and his practice. This episode gives you the first insight into the Customer Lifecycle. How the Lifecycle came to be and the general principles behind it. If you listened to the Matt Watkinson interview you’ll note the Customer Lifecycle…
 
The conversation with Matt Watkinson, author of “The Ten Principles Behind Great Customer Experiences” continues in this episode. It literally picks up right where it left off. This talk gets into the topics of Expectations, the Peak End Rule and the Zone of Tolerance. Maybe you’ve never heard of some of those phrases before, I hadn’t. You will not…
 
This is Part I of a 2 part interview with the author of, “The Ten Principles Behind Great Customer Experiences”, Matt Watkinson. Matt is not a Healthcare insider nor a healthcare guy. That in part is the beauty of his book. His 10 Principles are not only applicable to the everyday business of Healthcare, they are also applicable to the provider sit…
 
…….Welcome to Episode 2 of Healthcare DisruPTion……. This episode is the first of many interviews that we are going to be presenting here at Healthcare DisruPTion. It is our goal to broaden the minds of those IN healthcare with knowledge, information and stories from those OUTSIDE Healthcare. Yes, there will be the periodic healthcare person...BUT d…
 
While much of the PT world is too-often entrenched in treatment philosophy and technique dogma, Jerry has been an unrelenting advocate for increasing focus on the patient/customer as the key to successful care.On episode 1 we wanted to know Jerry’s “WHY.” What was his impetus for getting into private practice, particularly out-of-network, and why s…
 
2016 has quickly become the Voice of the Patient. I am happy to bring to you 2 awesome people who wanted to share their Healthcare experiences so that we in Healthcare could learn from them. I brought Erin and Lisa on so that more people could hear their stories. Even if you were at CSM and heard Erin and Lisa speak, this interview will be just as …
 
Welcome back to the fourth drink of Business, Baseball and Bourbon podcast. I have a lot of exciting information to discuss and share after attending Graham Sessions with over 100 of some of the forward thinkers in physical therapy. One of those forward thinkers, Mike Eisenhart, I was able to pull aside and interview. You definitely don't want to m…
 
It's 2016 people..... Everything you need is right in here.1...... The solution to Healthcare and how physical therapy is part of it2......I give you the winners of the 2016 World Series... Hint ITS AN EVEN YEAR3.....a bourbon drink!Cheers and here's to Business, Baseball and Bourbon in 2016Sit back, hit play, and enjoy!…
 
Today we're spending some time with one of the most informed runners out there, Dr. Mark Cucuzzella. Mark has made it his mission in life to help people find pain-free running. He preaches his gospel all over the world in seminars and at conferences.When he's not talking running or taking care of patients, you'll most likely find him out on the tra…
 
This week we are lucky enough to have accomplished elite Tina Muir joining the show. Tina's resume is incredibly impressive and yet she's just getting started. Join us in learning about how Tina came across "the pond" to train the States, what a typical week looks like for an elite, and what her future plans hold. You're sure to come away enlighten…
 
Baseball is over and thats OK!......We are headed to an even year folks! I went to Chicago for Empower PT and heard lots about the future of PT. The theme and topic for sure was the Patient experience. I was fortunate enough to see and hear John Woolf in the Keynote talking about Relationship Centered Care...My FAV word in Healthcare today.So grab …
 
The San Fransisco Giants were eliminated. The LA motherf*#cking Dodgers made the playoffs. Whats a guy to do? Naturally, grab a bourbon, read about healthcare customer experience and record a podcast.So let's get down to business and begin by defining some terms. It's time to solve not only PT BUT Healthcare too... Let's get this party started!…
 
On this episode of Running Story, we’ll be chatting with former Olympian Joanna Zeiger, who might just be the humblest elite athletes you’ll ever meet. Joanna placed fourth in the 2000 Sydney Olympics in triathlon, has run the Olympic marathon trials multiple times, and has also competed in the Olympic trials for swimming. She remained at the top o…
 
Sometimes people use running for the greater good and that’s the case with Paria Hassouri. A mom who came to running as an adult, she’s also a writer and the definition of a good friend. Listen in as Paria describes how she’s using running to help a very important cause in honor of her friend Amy.By UpDoc Media
 
Once an elite runner and pro triathlete who rose to the top of the ranks at the IronMan distance, Lee DiPietro faced her greatest life challenges outside the race course. In 2010, Lee’s world fell apart when she lost her sister, her husband was diagnosed with cancer, and her eldest son was in a tragic accident. Lee documents this harrowing time in …
 
If you ever want a great race experience, go with a race director who knows and understands running. Brad Murach, RD of Columbia, Md’s long-standing Metric Marathon is just who you want at the helm of a race. We sat down with Brad and wife Ceci, an accomplished runner and head of the pace groups for the race to talk just what goes into planning and…
 
Have you ever considered running a marathon in flip flops? Didn’t think so. Today’s guest, however, has not only run a marathon in flip flops, but did it in well under three hours, breaking a world record at the same time. But Keith Levasseur has far more to his list of credentials than that, so today we’ll chat with Keith to hear all about his man…
 
Have you ever walked into your favorite store, coffee shop and/or business and wondered—“why are they so awesome?” How about the flip side—“why is this place such a SH*T hole?” Join host Jerry Durham as he takes you through the successes and failures of various businesses ranging from Starbucks to healthcare clinics. A little spoiler alert…it all c…
 
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