Scale and grow your agency with better clients, invested employees, and a stronger bottom line, with Drew McLellan.
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Build a Better Agency Podcast


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EP 400: The top agency trends to be aware of for 2023 with Drew and Danyel McLellan
1:02:51
1:02:51
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It’s that time of year again — we’re going over the top agency trends we’re noticing so far in 2023 and going into 2024. A lot has changed since the last time we went over the data, which means we have a ton of information that you’ll hopefully find valuable and can use as a compass for where to lead your agency through the rest of the year heading…
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EP 399: Reducing liability for agency owners, one data protection policy at a time with Hans Skillrud
44:56
44:56
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44:56
Keeping up with data protection and privacy laws is exhausting. Nearly every month, new legislation is being introduced state by state to help keep users’ data protected online. And while this is overall a good thing, it can get really messy if agency owners aren’t educated and informing their clients about what this means when they build out their…
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EP 398: The ins and outs of data analytics for agency leaders with Jim Sterne
53:43
53:43
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53:43
Marketing today is not absolute. It’s experimental, iterative, and ever-changing. And with that comes many challenges that we have to overcome and adapt to as agency leaders. One of those challenges is offering data analytics services to our clients. Many of us got into the industry, hoping to avoid doing math. And yet, here we are again, going ove…
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EP 397: The legal impact of AI-generated content on your agency with Sharon Toerek
46:29
46:29
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46:29
AI-generated content is rapidly finding its way into professional spaces and changing the way we work forever. This fact is especially important for creative agencies that are quickly realizing there could be legal implications for using AI to create work proposals, creative IPs, legal documents, and more. And like most legal questions, the answer …
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EP 396: Ending the cycle of fear-based pricing with Casey Brown
49:59
49:59
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49:59
We all want to get paid what we’re worth. But it’s more than likely that we’re downplaying our agency’s value because we’re too worried about pricing ourselves out or overcharging. This week, our guest, Casey Brown, will explain why that’s wrong and how to get out of a fear-based pricing mindset for good. Casey has been serving small to mid-sized a…
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EP 395: Mapping out an ideal day for agency owners with Drew McLellan
41:25
41:25
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41:25
This week, I’m covering an important topic I haven’t covered on a solocast before — agency owner work balance. Often, agency owners get pulled into too much of the day-to-day client work or aren’t correctly staffing the agency to get the support they need on the work they have. There’s a formula you should be following for how you break down your w…
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Build a Better Agency Podcast


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EP 394: How podcasting is shaping future advertising habits with Tom Webster
48:03
48:03
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48:03
Podcasts, radio, and TV are all similar mediums with a broad reach across the US. But over the years, younger audiences have moved away from radio and TV in favor of other platforms that offer ad-free subscriptions. Quickly rising to the top amongst millennials and Gen Z is podcasting. So how do we still reach people who are consistently opting out…
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EP 393: An accidental agency owner’s guide to scaling your business effectively with Herb Cogliano
52:43
52:43
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52:43
Many of us didn’t initially set out to become agency owners when we first started working in the business we’re in now. It sort of happened accidentally, and we put our agency together on an as-needed basis as the clients kept coming in and our services and offerings evolved. As accidental agency owners, we’re left with a lot of room for error as w…
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EP 392: The CRAVE approach to successful agency leadership with Dr. Amin Sanaia
40:57
40:57
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40:57
How you lead your business is critical to its success. People are the most important assets in our agencies, and without them, we can’t deliver our best work to our customers. That’s why it’s critical to prioritize agency leadership so your teams can do their best work and grow alongside your organization. Dr. Amin Sanaia is an expert in leadership…
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EP 391: How sales prospects want to be sold to with Jeremy Miner
55:37
55:37
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55:37
So many of us hate selling or feeling like we are “being sold to” because it has the old reputation of being manipulative, exploitative, and too pushy. Thanks to the sales tactics of the old days, our sales prospects have walls up before a call or meeting even starts. When we know the psychology of sales and truly understand how people want to be s…
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EP 390: The AMI membership FAQ for agency owners and leaders with Drew McLellan
25:08
25:08
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25:08
This week, I’m using this episode to talk about some questions I get asked a lot, and that is what we offer in AMI memberships. Many of you want to know what our different tiers of memberships include and what other services we offer. If you’re curious about AMI and our membership offerings, this episode is for you. I will break down what we offer …
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EP 389: Infusing innovative ideas into your agency operations with Stan Phelps
53:58
53:58
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53:58
You need innovative ideas to stand out and be ahead of the curve. We often get caught up in the chaos of day-to-day agency operations and retreat into the comfort zone of doing things the same way we’ve always done them. Today, we’re talking you out of that way of thinking and giving you an entirely different framework for approaching client projec…
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EP 388: Community building as a brand marketing strategy with Mark Schaefer
52:27
52:27
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52:27
Think about some of your favorite brands for just a moment. What aspects of those brands make you feel the most connected to them? Do you ever find yourself talking to your friends or family about a company you love so much because of what they stand for or how they connect with people? Enter community building as a marketing strategy — the next bi…
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EP 387: The four leadership shifts agency owners need to make to adapt to an evolving workforce with Heather McGowan
53:33
53:33
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53:33
There’s no denying that when the pandemic hit, the workforce changed forever. We experienced some of the most rapid shifts in our economy and lifestyles this century, and we still feel its effects today. Most notably, our work standards morphed along with how we view leadership and hustle culture. The old ways of working longer hours and devoting y…
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EP 386: Restructuring agency billing and pricing models based on scope value with Jonathan Stark
51:19
51:19
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51:19
If you’re tired of assessing your agency’s project values based on an average hourly rate and having your team constantly updating timesheets, you’ll want to take some notes on this episode. Today’s topic is all about restructuring pricing models to focus more on the scope value rather than an average billable hourly rate. Our guest, Jonathan Stark…
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EP 385: Taking stock of where you make fear-based decisions in your agency with Drew McLellan
50:46
50:46
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50:46
One of the most common traps we fall into as agency owners is making decisions based on our fears. Every day we have to make hard choices, and it’s easy to fall victim to a fear-based narrative when trying to make everyone happy while keeping a business afloat. But fear not — I have some advice for you that will help you see the bigger picture of w…
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EP 384: Strategizing your agency growth plan with Corey Quinn
49:00
49:00
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49:00
To continue on the sales theme this week, we’ll dissect everything you need to know about winning and retaining right-fit clients, honing in on your agency vertical, and strategizing your agency growth plan. Our guest, Corey Quinn, has a 25-year track record of extraordinary success as an entrepreneur, sales leader, and CMO for a $150M+ company. To…
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EP 383: Getting beyond the “no” in the sales process with Richard Fenton
56:02
56:02
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56:02
Sales — the dreaded word that most of us cringe when we think about it. It brings up thoughts of manipulation, forced conversations, and fear of rejection. It’s one of those necessary evils that come with being a business owner that’s essential if you want to keep growing. For many of us, we fear hearing the word “no.” Once it’s out there, we drop …
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EP 382: Adapting the hiring process to a new era of agency staffing with Art Boulay and Sue MacArthur
59:31
59:31
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59:31
It’s no secret the job market has shifted immensely over the past 3–4 years. One minute, we’re hitting the brakes and halting all new hires. The next, we’re kicking things back into gear and going through a hiring frenzy with inflated salaries. And now, we’re entering a recession but still need to hire top talent at an affordable price. How do we k…
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EP 381: Making onboarding and training SOPs painless with Jennifer Smith
58:29
58:29
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58:29
One of the biggest sticking points with agencies is establishing tried and true onboarding and training SOPs. Over and over, we find that new hires aren’t pleased with how their onboarding process went, despite agencies and larger companies investing billions into this one area. Poor training and onboarding experiences can result in disaster and in…
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EP 380: Lead with love: In memoriam of Craig Barnes and the legacy he left behind with Drew McLellan
30:24
30:24
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30:24
With a heavy heart, I’m recording this week’s solocast to commemorate the life of a cherished and respected team member of AMI, Craig Barnes. I have known Craig for 25 years, and we became great friends and colleagues over our time together as fellow agency owners. I want to use this solocast as an opportunity to honor the legacy Craig left behind …
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EP 379: The ROI of being a good podcast guest with Tom Schwab
53:52
53:52
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53:52
As agency owners, we’re always looking for ways to get great customers that increase our profitability while decreasing the length of the typical sales cycle. That’s the dream, right? This week, I have Tom Schwab on to talk about one of the best ways to make that dream a reality — being a great guest on other people’s podcasts. As a great guest him…
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EP 378: Taking meaningful steps to prioritize diversity in the workplace with Dr. Ella Washington
42:00
42:00
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42:00
Diversity in the workplace is the cornerstone of running a modern and successful agency. Without it, you’re not only selling your agency short, but you’re also passing up on an immense pool of talent and ideas that you won’t find by staying in a comfort zone. This week, we have Dr. Ella Washington, a professor, organizational psychologist, and DEI …
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EP 377: Creative thought leadership — bringing your book idea to life with Henry DeVries
52:41
52:41
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52:41
With agency ownership comes big ideas, a lot of creative energy, and infinite passion for your work. Chances are you have a million ideas floating around your head with nowhere to put them. Why not compile them into a book? We’ve talked about why creative thought leadership matters for finding right-fit clients and aids in biz dev for your agency. …
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EP 376: Deploying effective business development strategies with Peter Levitan
46:02
46:02
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46:02
Business development will always be necessary for keeping your agency alive. Many agencies are great at marketing for clients but historically fall flat when it’s time to market themselves to prospects. Peter Levitan knows this very well and has some tips to share to help us get creative about our agencies and prospecting for them. Whether aggressi…
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