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Artificial intelligence. Robotics. The Gig Economy. Globalization. The world is changing at a dizzying pace in ways that will have a profound effect on the economy, jobs and the flow of talent. How will firms cope with the changes ahead and what steps do they need to take today? Each episode features faculty from the world’s leading business school interviewing CEOs, technologists and experts on the bleeding edge discussing how to survive and thrive by managing the future of work.
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HBS Managing the Future of Work
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Wholesale upskilling: Walmart’s workforce value proposition
31:18
31:18
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31:18
Businesses are getting strategic about skills building, focusing on what they and their employees need to reach their respective goals. As the largest private employer in the U.S., Walmart is looking to influence the direction of education and training, from basic skills through post-secondary credentials. Joe Fuller welcomes Lorraine Stomski, Walm…
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HBS Managing the Future of Work
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Virtually present: Meta’s vision for the hybrid workplace
26:56
26:56
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26:56
The pandemic has forced businesses to reassess how, where, and when work gets done. The competition to provision this transformation is intense. Facebook parent Meta is looking to bridge the community experience of social media and the collaborative aspects of work via familiar interfaces and new, virtual experiences. Christine Trodella joins Bill …
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HBS Managing the Future of Work
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Can Handshake’s endless college job fair democratize employment?
34:21
34:21
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34:21
The pandemic has underscored the value of distance learning and remote work and bolstered the case for virtualizing the college-to-career connection. Over the past decade, Handshake has established itself as the dominant jobs network and recruiting platform. Co-founder and CEO Garrett Lord explains how taking the campus out of the equation levels t…
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HBS Managing the Future of Work
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Building back a better supported federal workforce
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33:17
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33:17
Government work has gotten a bad rap of late, even as it’s arguably more essential than ever. Can a labor-friendly administration jump-start the modernization and rejuvenation of the federal workforce? Kiran Ahuja, Director of the U.S. Office of Personnel Management, discusses the agency’s post-Covid strategy and its initiatives on diversity, acces…
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HBS Managing the Future of Work
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Micha Kaufman on the new terms of the talent bargain
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34:02
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34:02
The pandemic took remote work mainstream. This gave a boost to online platforms for freelance professionals and highly skilled workers. Micha Kaufman, founder and CEO of Fiverr, explains how businesses have gotten better at leveraging this talent, how freelancers have are finding new opportunities, and what policies can help support this model.…
How far up the white-collar value chain is automation pushing and what's the optimal mix of human and machine intelligence? Bill Kerr interviews Daniel Dines, co-founder and CEO of robotic process automation (RPA) giant UiPath.
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HBS Managing the Future of Work
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Iron Mountain's hybrid workforce transformation
26:22
26:22
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26:22
How do you manage a digital transformation while steering a heavily frontline business through a pandemic? Iron Mountain CHRO Edward Greene explains how the 70-year-old records management company is developing talent internally and staffing up to enter new markets.
What's the business case for upgrading low-wage, high-turnover jobs? Joe Fuller joins his Managing the Future of Work co-chair and podcast co-host, Bill Kerr, to unpack the project's recent report, Building From the Bottom Up.
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HBS Managing the Future of Work
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Goodwill’s Steve Preston on how to upcycle career prospects
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25:45
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25:45
Goodwill Industries International may be synonymous with thrifting but the 120-year-old nonprofit is a major provider of workforce development and skills training. President and CEO, Steve Preston, explains the international organization’s mission, how it works with employers and partners to bolster opportunity for underserverd individuals, and how…
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HBS Managing the Future of Work
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Josh Bersin on why CHROs are at the center of the action
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32:34
HR is reinventing itself on the fly and under increasing pressure. HR expert Josh Bersin explains how the field is adapting to play a more varied and strategic role amid economic, technological, demographic, and cultural change.
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HBS Managing the Future of Work
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Contingent to career: Kelly Services’ Peter Quigley on reinventing work and creating good jobs
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31:19
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31:19
In its 75 years, Kelly Services has gone from temp agency to skills broker, outsourcing firm, workforce development provider, and source of labor market research. CEO Peter Quigley discusses how employers and workers are approaching contingent work, Covid-19’s role in driving innovation and flexibility, “hidden workers” and what’s behind the Great …
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HBS Managing the Future of Work
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SHRM’s Johnny C. Taylor Jr. on updating the HR playbook
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33:20
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33:20
How well is HR heeding its own advice to workers and reinventing itself to remain relevant and productive? Society for Human Resource Management president and CEO, Johnny C. Taylor Jr., on the importance of workplace culture, reskilling, and expanding the talent pool.
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HBS Managing the Future of Work
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Hubert Joly on humanizing the profit motive
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29:54
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Can businesses afford to see employees in terms other than unit labor cost? How do you factor the Golden Rule into a profit and loss statement? Former Best Buy CEO Hubert Joly explains how unlearning business orthodoxies helped him prove that a human-centered approach can boost the bottom line.
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HBS Managing the Future of Work
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Lisa Cook on why inclusion benefits the economy and economics
31:00
31:00
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31:00
Economist Lisa Cook discusses her pioneering work on the cost of exclusion—the economic consequences of innovation lost due to racism and sexism. The versatile scholar and policy expert also reflects on her career path and her role in promoting diversity in the field of economics.
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HBS Managing the Future of Work
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Workforce continuity as competitive advantage
27:02
27:02
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27:02
Barak Eilam, CEO of customer-service AI vendor NICE, explains how fostering careers and promoting diversity helps attract tech talent.
If workers are in short supply, why do employers continue to use digital gatekeepers that screen out millions of capable individuals? Joe Fuller joins his Managing the Future of Work co-chair and podcast co-host, Bill Kerr, to share insights from the project’s research collaboration with Accenture on the “hidden worker” problem.…
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HBS Managing the Future of Work
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Slack’s Brian Elliott: Digital-first elevates output and diversity
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30:54
Slack is a mainstay of remote work. But when Covid-19 hit the company behind the software had to pivot from an in-person orientation to digital-first. VP Brian Elliott, leader of the firm’s Future Forum consortium, explains how remapping work means reimagining the organization.
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HBS Managing the Future of Work
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Guest appearance: Joe Fuller on Enrollment Growth University
20:23
20:23
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20:23
Managing the Future of Work project co-chair and podcast co-host, Joe Fuller joins Eric Olsen on Helix Education's Enrollment Growth University. How can colleges address the middle skills gap while readying students for the job market? Work-based learning and better career services are key.
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HBS Managing the Future of Work
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Cultivating an organizational growth mindset
29:57
29:57
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29:57
“Tiger” Tyagarajan, CEO of professional services firm Genpact, on post-Covid workforce challenges, how to foster a culture of adaptability, and the imperative and benefits of diversity.
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HBS Managing the Future of Work
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Coursera: From virtual lecture hall to platform for lifelong learning
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35:11
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Coursera Chief Enterprise Officer, Leah Belsky, on how online education is facilitating workforce development, mitigating Covid job losses, promoting diversity, transforming teaching, and enabling lifelong learning. She also discusses the company’s decisive shift to remote work.
Harvard sociologist David Pedulla unpacks the hiring process. How do race, gender, and work history influence the gatekeepers? What assumptions guide their decision-making and how can social science help level the playing field?
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HBS Managing the Future of Work
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Veeva’s distributed approach to building institutional knowledge and shared culture
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29:54
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29:54
Life sciences cloud software company Veeva's origins as a highly decentralized organization and its early adoption of video conferencing paid off when Covid-19 forced the switch to remote work. The business was able to help speed up the vaccine pipeline. Co-founder and director, HBS alumnus Matt Wallach, talks about the firm’s post-Covid work-from-…
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HBS Managing the Future of Work
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People analytics: Getting from data to meaningful impact
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29:36
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29:36
Can social science and big data help organizations have constructive conversations with their employees? People analytics is being put to the test as businesses grapple with the pandemic, remote work, return-to-the-office decisions, diversity and inclusion, and a raft of social and political pressures. Didier Elzinga, founder and CEO of HR analytic…
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HBS Managing the Future of Work
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Infrastructure: Upgrading the US labor statistics system
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32:09
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32:09
Former Bureau of Labor Statistics commissioner Erica Groshen on how better data gathering can improve careers and the economy and why it’s important to keep politics out of federal statistical research. Also: skills, worker voice, gig, inequality, the social safety net, and assessing the impact of Covid-19.…
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HBS Managing the Future of Work
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Taking stock of Eastern Bank’s expansive community banking model
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29:56
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Eastern Bank is betting that bigger is better when it comes to serving small businesses and supporting local communities and philanthropic causes. Until recently the oldest and largest mutual bank in the US, Eastern has gone public and is pursuing an aggressive growth strategy. CEO and Chair, Bob Rivers, on maintaining the bank’s commitment to dive…
