show episodes
 
D
Digitally Irresistible

1
Digitally Irresistible

Bernie Borges, V.P. Global Content Marketing at iQor

Unsubscribe
Unsubscribe
Monthly+
 
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
One of the leading marketing technology, customer experience, and digital transformation podcasts that features executives and thought leaders from top brands and platforms. The Agile Brand is hosted by Greg Kihlström, entrepreneur, advisor, speaker, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
 
The world is changing quickly. What do you need to know and do in order to be successful now and in the future? Join futurist, best-selling author, and speaker Jacob Morgan as he interviews some of the world's top business leaders, educators, and authors. From leadership to employee experience to the future of work, get the insights and the tools you need to succeed and thrive at work and in life. If you want to future proof your career and your organization then this is the show for you!
 
In today’s fast-paced world, your team is your ultimate competitive advantage. Discover how to create a high-performance marketing team by joining Ty Hayes as he interviews leading CMOs, authors and experts at the top of their game. You’ll explore the dynamic team structures, agile practices, leadership and culture behind some of the world’s most successful brands and the teams driving their marketing. If you’re a marketer looking to enhance your leadership and boost your team’s capability, ...
 
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
 
Author of the book 'The Brain-Based Boss', people engagement expert (and humorist) Terry Williams talks workplace cultures and leadership. Provocative thinking about the past, present and future of work. Tools, tips and techniques on what makes people tick (and stick.)
 
Daniel Anderson is an experienced Microsoft 365 specialist and a Microsoft Most Valued Professional (MVP) in Office Apps and Services. Daniel helps businesses grow by enabling organisations and individuals to achieve more with Microsoft 365. This PodCast plans to deliver practical insights, knowledge and actionalbe takeaways. Not only from Daniel but other experts in the employee experience space, to help organisations create great employee experiences and individuals to take advantage of th ...
 
Loading …
show series
 
In this episode, I had the pleasure of speaking with Erin Meyer, a professor at INSEAD and the author of the book "No Rules Rules" which is all about the innovative culture at Netflix. In our conversation, Erin and I talked about the three pillars that make up Netflix's culture: talent density, candor, and freedom. We discussed how the company hire…
 
Today we’re going to talk about the value of thinking about experience holistically - customers, employees, and the business, so that when it’s done well, everyone wins. To help me discuss this topic, I’d like to welcome Adrian Swinscoe, Customer Service and Experience Advisor, Mentor, author of the book Punk XL, and host of the Punk CX podcast. RE…
 
In this episode of The Great Leadership with Jacob Morgan, we'll explore the three crucial components of the employee experience: physical space, technology, and corporate culture. Learn how to create a great experience for employees who aren't in the office, how to use technology to make your organization more human, and why leaders should embrace…
 
In this second part of the interview with Jay Papasan, the New York Times bestselling author of The One Thing, we dive into a topic that's been on my mind lately - the importance of accountability and the danger of falling into a victim mentality. Jay shares his insights on how to avoid victim thinking and take ownership of your life and career. He…
 
Today we’re going to talk about how leading with a human-centric approach strengthens recruiting, talent retention, and business goals. To help me discuss this topic, I’d like to welcome Paul Vian, Chief Revenue Officer, Apps Associates. RESOURCES Apps Associates website: https://www.appsassociates.com/ The Agile Brand podcast website: https://www.…
 
In this episode, I chat with Jay Papasan, co-author of "The One Thing", about productivity, time management, and personal development. We discuss how to identify your "one thing" and its importance for individuals and organizations. Here are some highlights: What I found really interesting about our conversation was the idea that passion can be a l…
 
Discover how Adam Geisler, Co-Founder, CEO, Board Member and Investor of Youth Athletes United, empowers children's physical and mental health through his company. In this podcast, Geisler shares why he started Youth Athletes United and its positive impact on kids. He also emphasizes the significance of taking a stand on social justice issues, such…
 
My guest today is Emily Fletcher the founder of Ziva Meditation and best-selling author of Stress Less, Accomplish More: Meditation for Extraordinary Performance which has around 1,300 reviews on Amazon. Emily used to be an actor on Broadway but the stress and intensity of the job caught up to her. She wasn’t sleeping, her hair was turning gray, an…
 
The subscription economy is growing, with the market size as of 2020 estimated to have been about $650Billion according to Statista, and projected to be over $1.5 Trillion by 2025. That’s a lot of subscriptions! For those listening, you’ve undoubtedly seen this as a consumer, and as a marketer, if your brand hasn’t already converted some of its res…
 
Today we’re going to talk about the buyer’s experience, and how automation and intentional approaches can improve it, and lead to more valuable customers. To help me discuss this topic, I’d like to welcome Leah McTiernan, GVP Presales Solutions at DocuSign. RESOURCES The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcas…
 
Turning Customers Into Lifelong Advocates This week we welcome Brittany Hodak to the Digitally Irresistible podcast. Brittany is an entrepreneur, author, customer experience keynote speaker, and author of over 350 thought-leadership articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. Brittany has spe…
 
Imagine working in an organization where employee experience is prioritized. A workplace with a thriving culture, advanced technology, and an inspiring physical space designed for your comfort and productivity. Isn’t that great? Organizations can create environments where people genuinely want to work by focusing on three key areas. Don’t miss this…
 
Welcome to a special episode brought to you by NextUp Solutions a premier Agile services provider headquartered in Arlington, VA. They have a broad range of Agile offerings led by certified trainers and experts with backgrounds from a wide assortment of industry sectors, non-profits, and government organizations. Today we’re going to talk about bus…
 
Heidi L. Barham, M.Div, CT, CDP® is the Manager of Diversity, Equity, and Inclusion for Hospice of the Western where she previously served as a Spiritual Care Coordinator for 13 years. In addition to her position with Hospice of the Western Reserve, she is the pastor of Ledgewood Christian Church (Disciples of Christ) in Novelty, Ohio and adjunct f…
 
Today’s guest is Sophia Amoruso, the founder of Nasty Gal and best-selling author of Girl Boss, who is known for her resilience in the face of adversity. From her challenging background and struggles, to the launch of Nasty Gal, Sophia's journey has been marked by setbacks and comebacks. In today’s episode, we discuss how she emphasizes the importa…
 
A lot of money is spent to do research in order to better understand potential and current customers. In a fast-changing world, many of the factors that go into the gaining consumer insights can change suddenly. This means well-planned research can suddenly be missing a key factor, such as a global pandemic, and economic downturn, or other issues t…
 
Today we’re going to talk about the user experience as employee experience, and how Agile approaches can help teams have more successful platform and process implementations. To help me discuss this topic, I’d like to welcome Caroline Roche, VP and Senior Partner at IBM. RESOURCES IBM website: https://www.ibm.com The Agile Brand podcast website: ht…
 
Do you practice the powers of ten as a leader? A few years ago, I interviewed the CEO of IDEO, Tim Brown, and asked him about the characteristics and qualities leaders need to possess. He told me that one of the things he believes is most valuable for a leader is the idea of practicing the powers of 10. As a leader, you need to be able to both zoom…
 
Today we’re going to talk about improving the customer experience with remote video support. To help me discuss this topic, I’d like to welcome Rama Sreenivasan, CEO and Co-Founder at Blitzz. RESOURCES Blitzz website: https://www.blitzz.co The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The Agile Bran…
 
Tim Sanders has been employed at Ventas Inc. since 2015 as a Senior Investment Officer. Tim is responsible for originating senior housing investments throughout the United States and Canada. He also works on ground-up development of office and lab space in conjunction with Ventas’ development partner, Wexford Science and Technology. He has more tha…
 
Erik de Roos, Executive Director, Marketing at South Australian Tourism Commission (SATC) joins us on this episode. In this episode, we discuss: Strategies Erik used to stand out from the crowd in a high calibre candidate pool for the position of Executive Director at SATC The metrics that SATC uses to measure its success - especially in relation t…
 
Today’s discussion is with Jeff Raider who’s the co-founder and co-CEO Harry's and also the co-founder of Warby Parker. Harry’s is a 1,000 person CPG company which offers everything from razors to face care, body care, and hair care for men and women. One of the things I found fascinating about Jeff is that he helped start not one, but two very suc…
 
Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customers and brands by improving the customer experience. To help me discuss this topic, I’d like to welcome Josh Feast, CEO and Co-Founder at Cogito Corporation. RESOURCES The Agile Brand podcast website: ht…
 
Today we’re going to talk about how creativity and technology drive standout customer engagement. Recently WARC and Braze released a report entitled: The invisible enabler: Unlocking the Creative Potential of Technology. We’re going to talk about a few of the ideas in that white paper that covers why brands should audit their available tech and dat…
 
Equip Frontline Employees With Everything They Need to Provide an Excellent Customer Experience On this week’s episode of the Digitally Irresistible Podcast, we welcome Lori Brown. Lori is a seasoned customer experience executive with more than 25 years of experience in the BPO industry. She is a respected thought leader, CX consultant, and keynote…
 
It's no secret that mental health is crucial right now. But it's also a difficult resource for a lot of people to access. Even after you call your healthcare provider, it can take weeks before an appointment is available. The same thing is true inside of our organizations. If an employee is struggling with something and goes to their leader, the fi…
 
Today we’re going to talk about building infrastructure at scale while keeping in mind the people, processes, and platforms involved, and how this translates to an improvement in the customer experience. To help me discuss this topic, I’d like to welcome Deepak Giridharagopal, CTO at Puppet by Perforce. RESOURCES Puppet's 2023 State of DevOps Repor…
 
As the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer, Laurent leads system, process and talent optimization strategy through multi-disciplinary teams that accelerate business performance, customer experience and financial results. He also drives customer experience and software…
 
Guy Kawasaki is the chief evangelist of Canva and the creator of the Remarkable People podcast. He is an executive fellow of the Haas School of Business (UC Berkeley), and adjunct professor of the University of New South Wales. He was the chief evangelist of Apple where he worked directly with Steve Jobs and a trustee of the Wikimedia Foundation an…
 
Today we’re going to talk about mental wellness at work, and how to teach and learn well on the job. To help me discuss these topics, I’d like to welcome Josh Birk, Senior Director, Developer Evangelism at Salesforce, also known as the “Godfather of Trailhead” and the host of the Salesforce Developer podcast. RESOURCES Salesforce Developers Podcast…
 
Today we’re going to talk about the impact of human centered automation on the customer experience. To help me discuss this topic, I’d like to welcome Charlie Newark-French, Interim CEO at Hyperscience. RESOURCES Hyperscience website: https://www.hyperscience.com The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Si…
 
Make Customers Swoon and Create Zealous Advocates for Your Brand This week, we welcome Dr. Chip Bell to the Digitally Irresistible Podcast. Chip is a world-renowned authority on customer loyalty and service innovation, ranked by Global Gurus for the past eight years as one of the top 10 keynote speakers on customer experience. Chip is a decorated U…
 
What is the impact of a great leader inside of your company? When you work for a great leader, you feel like you can do anything. In fact, a study ‌by Zenger Folkman found that great leaders can double company profits. Not only does this help the employees, but it also helps your organization as a whole from a financial perspective. When you work f…
 
Today we’re going to talk about customer loyalty, retention marketing, and how doing these things well can reap huge rewards for brands as well as their customers. To help me discuss this topic, I’d like to welcome Adam Robinson, CEO at Retention.com. RESOURCES Retention website: https://retention.com The Agile Brand podcast website: https://www.gr…
 
Lorenzo Flores is a twenty-year veteran in retail leadership. He has rejuvenated, inspired, and rebuilt over a dozen teams throughout his career. With a passion for music, MMA, and podcasting, he understands the importance of connecting personal vision to the workplace. He focuses a lot on helping others become confident and advocate for themselves…
 
My guest today is Sally Helgesen, leadership coach and author of the best-selling book, How Women Rise which was written with Marshall Goldsmith. She has a new book in February called Rising Together. In today’s discussion we look at some of the unique challenges that women face when it comes to career success. These are self-imposed challenges whi…
 
Whether you work for a B2B or a B2C company, when you stop working every day, you are also a consumer. And because of this, our behaviors as B2B buyers and customers are shaped by the experiences we have as consumers. Today we’re going to talk about how B2C expectations can influence B2B purchasing in a special episode brought to you by The Office …
 
Today we’re going to talk about learning from others and the importance of sharing stories so that both you and others can learn from your successes as well as your failures. To help me discuss this topic, I’d like to welcome Ben Albert, Founder & CEO of Balbert Marketing. RESOURCES Balbert Marketing website: https://balbertmarketing.com/ REAL Busi…
 
Have you ever thought about what a toxic leader does to your organization? Toxic leaders literally kill the people who work for them! A study by the University of Manchester looked at 1200 participants to explore the impact of bad leaders. They found people who worked for a toxic boss had lower satisfaction, and those who worked for a narcissistic …
 
In this special episode, brought to you by Ceres Talent, we’re going to talk about the value of the candidate experience in times where there are plenty of candidates or when there aren’t nearly enough candidates for the roles available. While some approaches may change, the candidate experience is always important. To help me discuss this topic, I…
 
Sonya Crockett is a Crew Relations Regional Leader at Raising Cane's, a quality chicken finger franchise with over 530 locations. In this episode, she returns for her second appearance on the Leadership with Heart podcast to discuss her new position and what it means to Lead by Heart and how Raising Canes ONE LOVE® tagline shows up in every aspect …
 
Today’s guest is Carolyn Dewar is a senior partner at McKinsey & Company where she founded and coleads their CEO excellence work. She’s also the author of a book called CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest. In today’s episode you will learn what separates great leaders from everyone else, the 6 mindsets t…
 
Today we’re going to talk about retail media networks, their benefits and drawbacks, and how they fit in a post-cookie first-party data world. To help me discuss this topic, I’d like to welcome Mary Matyas, SVP and General Manager North America at MediaMath. RESOURCES MediaMath website: https://mediamath.com The Agile Brand podcast website: https:/…
 
Today we’re going to talk about how focusing on the processes and methods behind the work of marketing can help marketers be more effective and get better results. To help me discuss this topic, I’d like to welcome Shafqat Islam, General Manager at Optimizely. RESOURCES The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpod…
 
Customer Experience in a Deregulated Electricity Market This week we welcome Katherine Wright to the Digitally Irresistible podcast. Katherine is co-founder and senior vice president of customer experience at Energy Texas, a retail electricity provider in the Electric Reliability Council of Texas (ERCOT) market. Electricity has been deregulated in …
 
Everybody needs leadership training. Most people become leaders in their mid to late 20s or early 30s. However, most people don't get any kind of formal leadership training until their late 30s and perhaps early 40s. They have to figure out how to become leaders because nobody taught them how to. This is one of the biggest things we need to fix. Gi…
 
As any marketer knows, it’s not enough to just have a good looking website. You need one that performs. It needs to provide relevant content, have the flexibility to adapt to both the brand and the customers’ needs, and it needs the speed and performance that consumers expect. In a special episode brought to you by RDA and Sitecore, we’re going to …
 
Rian Thiele, Co-Founder of Pet Evolution, has had a passion for dogs since childhood. Having watched his dogs suffer through itchy paws, chronic ear infections, and undiagnosed food allergies, he knew there had to be another way. He and his longtime friend, Mike Osborn worked for years to make their dream a reality. They built a store that helps pe…
 
Today’s discussion is with Ray Dalio, the billionaire founder of the world’s largest hedge fund, Bridgewater Associates. Ray is also the author of several books including his mega best-seller Principles: Life and Work which has sold well over 5 million copies. Our conversation today goes into some areas which I haven’t explored much in the previous…
 
Today we’re going to talk about modern ecommerce, and how composable platforms offer brands the ability to deliver a more unified customer experience. To help me discuss this topic, I’d like to welcome Filippo Conforti, Founder & CEO of Commerce Layer. RESOURCES The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sig…
 
Loading …

Quick Reference Guide

Copyright 2023 | Sitemap | Privacy Policy | Terms of Service