show episodes
 
E1B2 (Employee 1st Business 2nd) it’s a business podcast that focuses solely on the unique tactics and authentic approaches that helps leaders and brands create unique and effective culture/employee experiences. Our focus with the show is to make sure that tangible tactics can be taken away and infused into your organization today! Topics we cover (Employee Retention, Employee Experience, Leadership, Succession Planning, Employee Relationships, Employee Development, Management Coaching) and ...
 
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The Self-Employed Life

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The Self-Employed Life

Jeffrey Shaw is a speaker, small business consultant, business coach for en

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The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
 
Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
 
Daniel Anderson is an experienced Microsoft 365 specialist and a Microsoft Most Valued Professional (MVP) in Office Apps and Services. Daniel helps businesses grow by enabling organisations and individuals to achieve more with Microsoft 365. This PodCast plans to deliver practical insights, knowledge and actionalbe takeaways. Not only from Daniel but other experts in the employee experience space, to help organisations create great employee experiences and individuals to take advantage of th ...
 
Three rude boys ruin pop culture through dumb questions. Ever wanted to know the answer to what would make better hands than scissor hands for Edward Scissorhands? Of course not! But we’ll tell you. Somehow this podcast is a world-wide phenomenon, feel free to subscribe and join in. New episode every Monday! See acast.com/privacy for privacy and opt-out information. Become a member at https://plus.acast.com/s/plumbingthedeathstar
 
The People and Performance Podcast gives insights into the strategic competencies, behaviors, and results needed to increase the performance of employees. From attraction and recruitment through onboarding and measuring all the way to succession planning, each episode will take a deep dive into the stages of workforce planning you need to master in order to guarantee long-term success in a rapidly changing world of work. Hosted by Chris Bjorling, Bill Banham and others, each interview is aro ...
 
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW C ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
We are living in an agile world. Customer experience, employee experience, and digital transformation all combine to form brand experience. The Agile World is hosted by Greg Kihlström, entrepreneur, speaker, and best-selling author of The Center of Experience. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
 
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Comms In A Nutshell

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Comms In A Nutshell

Victoria McEwan & Scott Ritchie

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Comms In A Nutshell is the go to place to listen to discussions with industry experts and global brands about the world of work, internal comms, intranets and how you can get the best out of your workforce. At the end of each episode, we wrap up all the tips and findings discussed in a Nutshell so you can start implementing them right away. This podcast is perfect for businesses and enterprises, leaders, internal communications teams, HR teams or those with a general interest in employee wel ...
 
The Corporate Expat™ Experience with Nicole Colwell provides you with a view into entrepreneur world - sharing with you the reality of leaving employee life, moving to entrepreneur world to build a business and a life on your terms. Each week, Nicole shares insights and information, including the steps for a successful transition, how to build a strong foundation for success and how to reach your next level of success. Looking for inspiration? Hear from professionals who have successfully tr ...
 
Work is a big part of our lives. It not only influences what we earn but also how we feel about ourselves. People Talk is about getting ahead at work, becoming a leader, establishing your personal brand, and motivating yourself and those around you. This podcast is not only for CX professionals but for anyone who wants to know more about how to succeed in the workplace. On People Talk, you can expect lively discussions about topics like workplace politics, dealing with difficult employees an ...
 
The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by iOFFICE, the #1 employee experience IWMS platform, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, t ...
 
Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experiences, with a dash of travel talk. Each episode, we’ll talk with our guests about great CX, travel, and just like the best journeys, explore new directions we never anticipated. Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one ...
 
Lead Smarter Not Harder is a deep dive into leadership development hosted by Jason Davis. What makes this show different is that it doesn’t stop at highlighting a problem and leaving people wondering what to do. Each episode will include conversations about real problems that managers experience in the workplace, with discussions around easy-to-implement solutions to help individuals stand out as leaders.
 
The world is changing. The way we think about Experience is changing and evolving. How do we adapt? How do we break barriers and create moments that drive great experiences? Live From The Blue Lounge Podcast is your guide into industry best practices and real-world case studies that reflect the heart of customer experience, employee experience and thought leadership. In each episode, we'll chat with the top business leaders, analysts, and innovators in the industry.
 
Hosted by Dr. Ivan Zak and Ryan Leech, Consolidate That! focuses on critical corporate topics in the veterinary business. The episodes center on improving clinical care, customer and employee experience, combining proven processes with modern technology, and ways to expand shareholder value using clear performance metrics. Find beneficial knowledge that you can apply in the rapidly growing veterinary consolidation market.
 
Hello, I am Patty a Paranormal Investigator in Wisconsin. My team is Wisconsin Investigators of the Supernatural. I will share my experiences with you from past to current investigations. What evidence was found and the different devices i use to get evidence. My Podcast will also have a variety of topics including haunted items, folklore, odd stories, witch topics, haunted objects found online by sellers, haunted places and more!! Enjoy .. Miss Paranormal. It will be an adventure! Support t ...
 
Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...
 
We talk with employers, benefits advisors, technology innovators, and other experts in wellness, human resources, and healthcare."Healthcare on the Rocks" is a production of Springbuk. Imagine a world where every healthcare decision is backed and guided by data. Springbuk is the health data analytics solution that equips you with the insights and expertise you need to sharpen your benefits strategy, advance employee health, and contain costs. Unlike legacy data warehouses, we simplify data-d ...
 
We dig into the big questions about how work is changing again. Questions about security, how and where we meet now, and what Gen Z can teach the rest of us about the new workplace. So many of us are searching for that sweet spot between working in the office, at home and everywhere in between. Hybrid work brings opportunities to seize, but it also brings challenges to tackle. Our host Melanie Green is learning how we can all thrive in hybrid work - for the long haul. You’ll hear compelling ...
 
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Drive Forward Foundation is a charity that enables care-experienced young people to achieve their full potential through sustainable and fulfilling employment.2000 young people leave the London care system ever year, ill-equipped for the challenges that await them. They lack the skills, confidence and support to successfully manage their transition into adulthood and independence and we want to change that.Listen to our care-experience young people share their stories, challenges and success ...
 
This podcast is for those working in automotive retail. Host John Latka is the founder and president of Automotive Business Solutions and has over 30 years of retail automotive experience and an undeniable track record in sales leadership, employee development, and performance management. The goal is to help listeners improve operational efficiency and increase sales by sharing ways and means we’ve used to help others. This includes aligning and balancing people, process, technology, culture ...
 
The world is changing quickly. What do you need to know and do in order to be successful now and in the future? Join futurist, best-selling author, and speaker Jacob Morgan as he interviews some of the world's top business leaders, educators, and authors. From leadership to employee experience to the future of work, get the insights and the tools you need to succeed and thrive at work and in life. If you want to future proof your career and your organization then this is the show for you!
 
Our 'Stratis Insights' Podcast series will bring you the latest strategic employment relations insights covering Employee Relations, People Strategy & Engagement and also Workplace Innovation. Stratis Consulting is an expert, partner-led consultancy comprising of the most experienced team of employment relations and industrial relations practitioners in Ireland. Each partner has over 30 years’ experience in supporting, guiding and advising employers on strategic ER projects.
 
Bloomberg's Joe Weisenthal and Tracy Alloway analyze the weird patterns, the complex issues and the newest market crazes. Join the conversation every Monday and Thursday for interviews with the most interesting minds in finance, economics and markets.
 
The Brand Warrior Revolution is a show about taking steps to unleash human potential and solving the underlying causes of poor customer and employee experience. The show will feature tools, stories, and skills to transform ordinary humans into Brand Warriors with a mission to live more, contribute more, and create courageous workplaces and communities.
 
This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.
 
A podcast that shares easy-to-understand customer service tips to use in any business. We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com.
 
The business, market, and ESG news, brought to you by experts, edited for humans. After more than two decades of experience as ESG company and market analysts and eight decades of experience in fact-based snark, we make business and investing news suck less for real people and the investor-curious.
 
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
 
Lead the Way is a Kindred at Home podcast designed to help you be a better leader no matter where you are in your career. We truly believe that everyone is a leader, whether you are an individual contributor leading yourself well or leading thousands of people in a business segment. Join us weekly to receive practical tips to help you grow in your career, and meet your life goals, both personally and professionally.
 
Welcome to Investing Is My Side Hustle. I'm Portfolio Tone and my podcast is about my experience as the everyday, 9-5 employee in the struggle, trying to get out of the rat race. In this podcast I plan to talk about real estate, the stock market, financial freedom and my personal stories along the way. In NO way does this podcast serve as investment advice.
 
Actionable advice to help grow your home services company. The Battle Plan Marketing Podcast is designed for contractors who are looking for effective tips and tactics to grow their business. Podcast topics include contractor marketing strategy, lead generation, web design, search engine optimization, reputation management, referral programs, content marketing, online advertising, social media, financials, sales, employee management, services, and general entrepreneurial interests. Mark Ambr ...
 
Marketing O'Clock is the premier digital marketing podcast, covering all things SEO, PPC, and social media marketing. Every Friday the Cypress North team dives deep into the latest online marketing news, studies, trends, and updates and examines how they will impact your real-life KPI's. Join us for actionable digital marketing tips and strategies to employ in your campaigns along with discussions (and sometimes rants) about what works, what doesn't, and what has us shaking our heads this we ...
 
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show series
 
Robert D. Fox, AIA, IIDA, LEED AP is Chairman & Principal at FOX Architects and the Publisher of Work Design Magazine where he is passionate about developing innovative ideas for companies that aspire to be great places to work. Mike Petrusky asks Bob about his perspectives on the office of the future and how workplace leaders can deliver flexible …
 
Nick Merry is the CEO of global B2B loyalty company Motivforce. He helps businesses across the world create customer loyalty programs and employee incentives, and now he’s joined the Brag Effect to share his hard-earned wisdom. In our interview with Nick, we explore concepts like: 0:00 Building brand loyalty 7:42 Adding benefits to purchases 11:12 …
 
Trying to find deep insight into the future of work and its impact on leadership? Look no further. Be Customer Led recently interviewed Danielle Harlan who is Founder & CEO of The Center for Advancing Leadership and Human Potential. Our conversation goes deep, it's interactive, and it explores so much around leadership you will have to bring your n…
 
Today we’re going to talk about the biggest complaints people have about service companies and how can you use them to your benefit and grow your business. For more podcast episodes, visit www.battleplan-marketing.com/podcast/ Battle Plan Marketing® Next-Level Marketing for Contractors Analysis - Strategy - Growth https://battleplan-marketing.com/ …
 
Be a perpetual learner if you want to future-proof your career. Being a perpetual learner means understanding and acknowledging that you can’t rely on educational institutions or organizations to teach you everything you need to know to be successful. A perpetual learner is somebody who takes learning into their own hands. They take their growth an…
 
In this episode, Jason Davis is joined by Fergal Connolly, host of the Learning Transfer Radio Podcast as they talk about - learning transfer. Learning transfer is the ability to successfully apply what was learned in training - to a job. In this conversation, Fergal talks about: Why learning transfer is important Where managers struggle when it co…
 
Joining me on this episode is Norm Young. Norm has spent 20 plus years as a data professional who has recently made the shift to the collaboration space using Microsoft 365 and the Power Platform. Norm is also a Microsoft MVP for Office Apps and Services. Blogger, speaker, community contributor, and Microsoft 365 evangelist. Some highlights that wi…
 
DAILY NUGS: American Airlines CEO steps down, Instagram makes an attempt to protect teens pre-senate hearing, and a billionaire returns millions of dollars in stolen art... as if he couldn't afford it??By Free Float Media
 
Instinct Science Software’s Founder and CEO, Dr. Caleb Frankel, joins us today to guide us through the changing dynamics and goals in the veterinary market, and how Instinct is becoming a full-blown PIMS. Diving into software as a huge factor in work-life balance and burnout, this episode focuses on the ways that it's also a definitive avenue to re…
 
Our workplace environments are dealing with generational issues more than it ever has before. There are currently four generations simultaneously in the workforce, (Baby Boomers, Gen X, Millennials, Gen Z). There also has not been as a profound difference between generations as there is now. This is in large part due to the timing of the third and …
 
🎤“The one where CX is Yoga” Twist your mind instead of your body today and grab today’s CX Passport episode 42 with the excellent Jay Thattai🎧 🧘‍♀️3 Stages of Yoga = 3 Stages of Customers 🏋️‍♂️Neither CX nor 6 pack abs happen overnight 😲You'll be stunned by this trip to Thailand (Chaing Mai) 💞The "Soulful" nature of reviews 🔨The #1 tool for custome…
 
Vance Long, Managing Principal and Founder of The Skain Group started his Corporate Expat Experience by doing a favor for a friend, which opened the door to an entirely new world and line of business. From heading up operations at one of the most well-recognized international bar brands to heading up physical and digital security for some of the mo…
 
I just returned from the annual IAAPA (International Association of Amusement Parks and Attractions) Conference. Not only can you get a good hot dog, but if you are in the entertainment park business, it is a great opportunity to learn about upcoming innovations in the industry. No matter the industry you are in, it is important to get outside the …
 
Today we’re going to talk about the growing need for businesses to adapt to heightened customer experience expectations. Between a continually changing business environment, to increasingly sophisticated consumers, this presents a need for companies to tackle these challenges from multiple angles and perspectives. Recently, Optimizely, one of the l…
 
DAILY NUGS: A mass firing at Better.com via Zoom call, Nvidia presents the FTC with a potential antitrust layup, and a $575 million match made in poor labor practices heaven (Jack in the Box buys Del Taco)By Free Float Media
 
Steven Kinder is the Founder of Loftwall, Co-Founder of GoodWork, and Owner of 1808. He is a design entrepreneur who has always had an infatuation with spaces. He’s focused on the design of new flexible, dynamic environments for people to bring big ideas and be better together. Not intimidated by the potential of a blank slate, Steve wants to creat…
 
Looking for ideas for holiday gifts? We've got you covered. Looking to start a trend of giving gifts for work anniversaries? We agree completely. And have got the perfect options for you. Listen on! Links from the show: Product Manager: Affordable Funny notebook - $18 - https://wtfnotebooks.com/ Book - $32 - Design https://amzn.to/32YyMUL Moderate …
 
The stock market has basically been a one-way ship for 20 months now. So of course, some people get nervous about that, and start wondering if we're in some unsustainable bubble that can only end badly. So what are the biggest risks lurking out there? On this episode, we speak with Richard Bookstaber, a veteran of numerous firms, having done risk m…
 
In this episode, John Latka talks about texting. You’ll hear about the pros and cons, the do’s and don’ts, along with relevant etiquette. You’ll then be able to decide, if and when, texting is the right fit for your intended message. John also addresses when and where it’s not appropriate to use texting. And in addition, you’ll hear some helpful hi…
 
Nathan Rawlins is the Chief Marketing Officer of Lucid, a software company with around 1000 employees that designs online visual collaboration applications. Its products are utilized in over 180 countries by more than 30 million users worldwide. Lucid's online applications bring people together over the web from anywhere in the world to work togeth…
 
It's that time of the year again when everyone starts setting their goals for the next year. I don't know about you, but I have a bit of a love/hate relationship with goal setting. Necessary, yes. But how do we set big goals without setting ourselves up for possible disappointment? Like so many other things, we self-employed business owners need a …
 
Sign up to our newsletter here. Join our facebook group here or join our Discord here. You can physically send us stuff to PO BOX 7127, Reservoir East, Victoria, 3073. Want to help support the show? Sanspants+ | Shop | Tees Want to get in contact with us? Email | Twitter | Website | Facebook | Reddit Or individually at; Jackson | Duscher | Zammit T…
 
FRIDAY SHOW: Mark Cuban pulls a Schitt's Creek, European banking behemoths get puny fines, and employees from Buzzfeed's news division stage a walk out... right before a vote to take Buzzfeed publicBy Free Float Media
 
Our 'Stratis Insights' Podcast series will bring you the latest strategic employment relations insights covering Employee Relations, People Strategy & Engagement and also Workplace Innovation. Stratis Consulting is an expert, partner-led consultancy comprising of the most experienced team of employment relations and industrial relations practitione…
 
This week on Marketing O'Clock, the YouTube Creators Team announced a Content Gap feature and other new insight tools for creators, but the real gap exists in the insights themselves. Google Ads issued service adjustments for accounts that were impacted by an issue with shopping campaigns in November. Plus, Jack Dorsey and his beard are stepping do…
 
For context and based on requests, I'm in the process of presenting key concepts from my ten McGraw-Hill customer experience and leadership books. This is the first in the five-part series, "How to Drive Delight the Mercedes-Benz Way." In my book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, I outlined leader…
 
Many commentators have labeled the decision made by many workers to leave employment during this pandemic as "The Great Resignation." As the labor pool contracts, employers must be more creative in terms of getting and keeping the best talent. In this episode, Barb Runyon, Gentherm, discusses best practices and innovative ideas surrounding attracti…
 
Money continues to pour into the crypto space at a rapid clip. Institutions, VCs, private investors all seem to have gotten the bug over the last year. But, of course, the big gains have come to those who have been in the space for a while. One of the leading investing institutions in crypto is Paradigm, which was founded during 2018's crypto winte…
 
Join us for our next Let’s Talk Live: Book Club Chat on LinkedIn Live. Our guest is Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC. We’ll be discussing his latest book about how to successfully engage your company's customers - whether your company is small and growing or an immense enterprise, The Commonwealth of Self-Interest. Dur…
 
Karen Hold and I talk about her new book, Experience Design - The Innovator's Journey. This is the podcast version of the live episode recorded in October 29th. Karen and I get into the specifics of her book from why she wrote it, critical components of the book, plus tools and capabilities she offers within the book to assess Design Thinking acume…
 
Today we have a special guest on the show, Thomas Fine of Armstrong Painting, Roofing, and Windows. A 50+-year-old service company located in the Bay Area of California. Thomas is the second generation in the business that his father started and we had a great talk about what it takes to stay in business for 50+ years, why pivoting with the times a…
 
Here are my 5 best pieces of career advice for young people. 🥂Taste test When you are young in your career, most of the time you have no idea what you want to do. So try out different jobs before you commit. It’s important that you enjoy what you are doing. 💪Build your own ladder You don't have to follow the template that everybody tells you to fol…
 
The massive shift to remote collaboration has fundamentally changed how we work together. Technology plays a starring role in this story. Host Melanie Green explores the links between collaboration and innovation and what business leaders and thinkers are doing to take it to the next level. Think about the move to virtual learning by schools everyw…
 
One of the best ways to differentiate ourselves and our business is to tell a unique story that is memorable and makes us stand out. Gair Maxwell is the author of Big Little Legends: How Everyday Leaders Build Irresistible Brands, a book about flipping brand dynamics to attract customers. He shares real-life stories that helped ordinary brands and …
 
DAILY NUGS: UK antitrust regulators crack down on the Meta-oploly, Alabamian Amazon workers get another shot at unionization, and China's growing incontinence issue. Yes, we will be discussing adult diapers at length.By Free Float Media
 
Supply Chain Careers podcast hosts, Hinesh Patel and Rodney Apple dive into conversation with Bob Ryan. Bob talks with us about his mix of career experiences in supply chain and how it influenced how he works with executives developing their careers or looking for their next opportunity. He currently serves as a partner and executive advisor. Topic…
 
Today we are joined by Klint Kendrick, the author of The HR Practitioner’s Guide to Mergers and Acquisitions Due Diligence, to cover various topics, from how to incorporate Maslow’s hierarchy of needs into your business, to the integral role that trust plays in organizational leadership. Without the proper communication and change management plan, …
 
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