Dr David Madow Podcasts

Eminent practice management consultant Debra Engelhardt Nash discusses vital verbal skills that will help a practice communicate effectively with patients.By David Harris

Would you like to have a simple system so that when someone calls your dental practice to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental Practice Fixers dental podcast for dentists. Then we do three mystery shopper calls, and one of the offices actually does something righ…

Are there “magic words” in dentistry – simple phrases that will significantly improve our practices? YES! In today’s episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow reveals two simple phrases that will greatly improve our customer service and help us appoint more new patients by using the “dental magic words.” T…

Dentists are great at a lot of things, including making excuses when things don’t go the way they planned. In this edition of The Dental Practice Fixers dental podcast for dentists, Dr. Rich reveals some of his favorites. And then, speaking of excuses, there is NO excuse for what happened during the mystery shopper calls!! Listen and enjoy. Got a q…

Would a patient drive past twenty other dental offices to go to your practice? Would they regret it if they had to transfer to another office? Can you and your team quickly spout out a bunch of reasons why a patient would choose you over all of the others? Hopefully you can answer all of these questions with a big YES! So let’s find out why on this…

There are five issues that just about every dental practice experiences, and on this episode of The Dental Practice Fixers podcast for dentists you can hear what they are along with some solutions. Then on our mystery shopper calls, a potential patient with stinky breath calls some practices for advice. Did they try to appoint him or were their res…

Sometimes it’s a little overwhelming to make dental practice improvements through huge changes. But the good news is, you may not have to! You can improve your dental practice marginal gains. In this episode of The Dental Practice Fixers podcast for dentists, we show how small changes can get HUGE results! Then of course there are the mystery shopp…

The relationship between general practitioner dentists and specialists should be one that is not only good for the patients but good for both practices. On today’s Dental Practice Fixers dental podcast we talk about some easy ways to make that happen. Then on to the mystery shopper calls where the theme continues. If you do Invisalign but aren’t ge…

Should we give our patients what they want? Do our patients really know what they want? Is it good for our dental practice to give it to them? On today’s edition of The Dental Practice Fixers podcast we discuss how to make your practice more successful by doing just giving our patients what they want. Plus, the mystery shopper calls teach two very …

Does everyone in your dental practice truly understand why certain clinical decisions are made? Your practice needs to be “Clinically Calibrated” – find out why and how on this edition of The Dental Practice Fixers Podcast for dentists. For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing inst…

Hear Dr. Deborah Staten and Prosperident ace investigator Scott Clifford discuss how embezzler Danielle Powers stole over $250,000 from Dr. Staten, went on to embezzle from another dentist, and is currently serving an 8-year prison sentence. The most powerful element of this story is the advice Dr. Staten has for other dentists to help them escape …

What’s the number one enemy of a great practice? In this episode, Dr. Richard Madow explores a possible candidate. Then, the mystery shopper calls are, well, pretty amazing. Tune in to the The Dental Practice Fixers Dental Podcast for Dentists to listen now!!By Dr. Richard Madow

Using artificial intelligence in the dental office is such a hot topic these days, but most of the advice we’re seeing is either impractical or totally useless. In today’s episode of The Dental Practice Fixers Dental Podcast for Dentists, Dr. Rich gives two solid examples of how to use AI to improve patient communications. Then speaking of communic…

Listen to David Harris from Prosperident, Adrienne Twigg from Bent Ericksen and Erik Pook from Cirrus Group discuss some of the perils that dental practices face including embezzlement, poor hiring decisions, and oppressive premises lease terms.By David Harris

There are a bunch of things a dental patient should never ever see or hear in a dental practice, and on today’s episode of The Dental Practice Fixers Dental Podcast for Dentists we get the list rolling. Then, it’s on to the secret shopper calls, where we learn why front-desk training should be more than just “Here’s the phone – answer it!”…

“Why is that crown so expensive?” can be a tough question for a dentist to answer, especially in a way that gets a caller to appoint, Well, that’s the mystery shopper call we did on today’s episode of The Dental Practice Fixers dental podcast for dentists. The answers ranged from horrible to hilarious to something that has never happened before! Yo…

Very often the first contact a potential new patient has with your practice is your website, and most dental websites have some obvious (and easy to fix) mistakes! On this episode of The Dental Practice Fixers dental podcast, Dr. Richard Madow gives some very simple fixes to correct these crucial areas. Then, our mystery shopper calls take the them…

Let’s face it, not all patients are a good fit for your dental practice. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow gives some quick and easy patient selection tips to save you many headaches, including the number one rule! Then we have four mystery shopper calls, and guess what? Someone almost kind…

Hear Virginia orthodontist Dr. David Hughes describe his experience with being the victim of a major embezzlement carried out by his trusted office manager. Prosperident hosts David Harris, Wendy Askins and Amber Weber-Gonzales participate in this fascinating discussion with Dr. Hughes.

Hey Doc – why the heck would you ever want to do this? In this episode of The Dental Practice Fixers Podcast for dentists, Dr. Rich answers one of the most frequently asked questions, and that’s the response….sort of. Then of course we do some mystery shopper calls, and miraculously someone almost gets it right!! Richard H. Madow, DDS: Hey there, I…

Dr. Rich explains the factors in dental practice success by reliving the history of The Madow Center in this special edition of The Dental Practice Fixers dental podcast for dentists. So many listeners have been asking how The Madow Center got started, and it’s all covered here!By Dr. Richard Madow

Did a video promoting a dental seminar actually make Dr. Rich hurl? Well, almost. Find out why in this episode of The Dental Practice Fixers dental podcast for dentists, and also learn about why it is often a bad idea to get distracted by passive income and side hustle opportunities. Then we present some of the strangest mystery shopper calls in th…

Ready to improve your cash flow and decrease your overhead in 2023? On today’s episode of The Dental Practice Fixers dental podcast for dentists, we’ll reveal ten things you can do right now to get 2023 off to a great start. And then, four mystery shopper calls – four bad results. Don’t make the same mistakes!!…

Listen to Prosperident's hosts David Harris, Wendy Askins and Amber Weber as they play host to special guest Mr. Emmet Scott. Emmet is both the CEO of a 70-practice DSO and the voice of the DSO industry.

What are two questions you should ask every patient during the initial exam that will totally WOW them? On today’s dental podcast for dentists, Dr. Richard Madow reveals that, along with a simple trick you can do that will actually get patients to ASK YOU for cosmetic dental procedures! It’s easy, fun, and something you should be doing anyway. And …

Want your patients to accept more treatment, get adult fluoride, and all that other good stuff? In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow shares how an experience at a hotel led him to realize an extremely important step in influencing our patients. It will help you become a better leader as well!!…

Hear from dentist Dr. Mark Saladin describe how he lost $150,000 from embezzlement. For contrast, we also include some audio clips from his embezzler Miranda Wolf. This episode provides some fascinating insight into how embezzlers think and behave.

Why be the best practice at what you do when you can be the only practice who does what you do?! It’s much easier than it sounds, and on this edition of The Dental Practice Fixers Dr. Rich will show you how! Of course we follow that up with three mystery shopper calls (yikes!) and a very special offer! And oh yeah – we talk about The Waffle House a…

Do you have a supercharged perio therapy department, or a glorified “cleaning lady” doing bloody prophys? If you’re like most dental practices, unfortunately it’s the latter. On this week’s podcast we give five reasons why, and simple solutions to get your patients healthy and increase practice revenues. The theme continues on the mystery shopper c…

There is something that most dentists do every single day that causes chaos, confusion, and makes the practice not nearly as productive as it should be. But fear not – in today’s episode of The Dental Practice Fixers dental podcast for dentists we have a solution! Then on to the mystery shopper calls, where someone actually gets it right….kinda…… D…

What do the Choco Taco and getting your patients to refer and schedule their treatment have to do with one another? Lots! In this episode of The Dental Practice Fixers dental podcast for dentists, we explore why Dr. Robert Cialdini’s “Principles of Influence” are so important in your practice. Then the mystery shopper calls take a weird turn as a d…

There is something that afflicts most dentists, and it can cause severe problems in their practices and lives. It’s called “Paralysis By Analysis,” and we give some symptoms and solutions on this episode of The Dental Practice Fixers, the dental podcast for dentists. Then on our mystery shopper calls we have some real doozies, including something t…

Every dental consultant these days seems to be teaching how to drop PPOs. But my advice is “not so fast, cowboy (or cowgirl!).” In this episode of The Dental Practice Fixers dental podcast for dentists, you’ll find out why. Then in our mystery shopper calls, something happened that has never happened before in the history of our mystery shopper cal…

In this week’s episode, Dr. Rich gives fifteen fantastic rules that will apply to your dental practice….and life! It’s kind of like summer reading for dental people. Then in our mystery shopper calls we throw up some real softballs – I’m a new patient, I need a few crowns, and I want to come in. Were any appointments made? Listen to find out.…

See former practicing dentist and consultant Dr. Rich Madow pass on his decades of accumulated wisdom on how to maximize practice profitability and satisfaction. Dr. Madow's website is here -- https://www.madow.com/By David Harris

Successful case acceptance in dentistry can be so mysterious – but in this episode of The Dental Practice Fixers Dr. Rich reveals two “Obvious Secrets” that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But… there’s a little twist …

Online reviews are the number one requirement for potential dental patients finding your dental practice online. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Rich gives some quick tips on how your practice can get tons more reviews – and reveals the biggest no-no when asking patients for reviews. Then on our myster…

How do dental practices deal with inflation? Should I pay someone to cover my phones when the office is closed? Does scripting work? Is Dr. Rich a hypocrite? On this episode of The Dental Practice Fixers dental podcast for dentists we cover these listener questions and more! Plus, of course our usual mystery shopper calls – HOLD PLEASE!…

By David Harris

Can you actually get dental crowns at the local auto body shop? Hopefully not, but here’s an important dental lesson about dental ccown treatment acceptance Dr. Rich learned when he went to get an estimate for some car work. And then on our mystery shopper calls we do something we’ve never done before. Let’s put it this way – this week’s calls do N…

What’s YOUR Financial Policy? Does your dental practice have a written financial policy? Do you even need one? On this episode of The Dental Practice Fixers podcast, Dr. Rich talks about how purchasing a new pair of glasses made him realize that a proper financial policy can be summed up in two words! Then the theme continues with our mystery shopp…

How To Easily Confuse A Patient! We start with a great listener question about the proper way to handle a caller who is not ready to appoint. The theme continues on the mystery shopper calls where Dr. Rich poses as a patient who needs $20,000 worth of dental treatment. Surely the person on the phone tries to appoint him, or at least asks for some c…

Why Didn’t My Last Dentist Tell Me This? When a patient asks a tough question about their last dentist, we need the right answer and we need it right away! On this episode of The Madow Dental Podcast, Dr. Rich gives some great answers to a couple really tough patient questions. Then it just gets totally bizarre with our mystery shopper calls. You g…

My Patients Only Want What Insurance Covers! Is this really true, or is the practice subtly putting patients into this insurance mindset? We hear it from dentists and team members everywhere – “my patients are driven by insurance.” In this episode of The Madow Dental Podcast we dig a little deeper and discover that maybe it’s the practice itself th…

Sometimes dentists and team members let the little things drive ourselves crazy! On this episode of The Madow Dental Podcast we respond to a listener who is doing just that. It will help you deal with the day-to-day dental practice frustrations. Then on our mystery shopper calls Dr. Rich poses as a patient who wants $6000 worth of treatment but jus…

What’s the best piece of advice ever given by a dental consultant? In this episode of The Madow Dental Podcast, Dr. Rich reveals what that is, and what it means to your practice. Then our mystery shopper calls take a weird twist, and we wind up with instructions on how to have the perfect voicemail message in your practice! For more information on …

Dr. Roy Shelburne spent 19 months in federal prison for health care fraud. Dr. Shelburne shares the lessons that he learned in the hardest way imaginable to help other practitioners avoid the same fate. Dr. Shelburne's website is www.royshelburne.com. We thank CareCredit for financially supporting Dr. Shelburne's appearance.…

In dentistry, it’s super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else. In this episode of The Dental Practice Fixers, Dr. Rich shares a story and a great quote that will demonstrate the importance of telling our patients what they need to do next. Then o…

One of the craziest things that dentists say is “my patients have a low dental IQ!” On today’s episode of The Madow Dental Podcast, we will find out why that phrase is not only ridiculous, but downright dangerous! Along those lines, Dr. Rich shares one of the big mistakes he made early on in his dental career. And then we go to our secret shopper c…