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Helping leaders navigate their career and calling in today’s distracted media-driven culture. Do you have a message or story that could influence the world? Get expert tips from Hollywood producer and media consultant Phil Cooke on creative leadership, digital media, branding and marketing strategies, film and TV production and more – and the faith to make it happen. Find out more at PhilCooke.com. His philosophy? Get your ideas out there and change the world in the process.
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Popternative
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Popternative

Peter Roumeliotis (@Peteybeats)

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Popternative initially began as a podcast in September, 2015. Hosted by Peter Roumeliotis, guests from the sports, social media and entertainment industry joined the host each week and engaged in a digital dialogue about various issues and topics. Popternative‘s main quest has always been, and remains, to provide our viewers/listeners with behind-the-scenes digital discussions that they would otherwise have a hard time locating.
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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The ultimate web series podcast, talking with experts to teach you how to best make, market, and monetize your digital independent series. Hosted by Stareable, the largest community of web series creators, each episode will focus on a different aspect of the production process, covering everything from the idea, to fundraising, to editing, to film festivals, and beyond. Topics will also include: Brainstorming | Screenwriting | Crowdfunding | Pre-Production | Contracts | Casting| Marketing | ...
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Legal Marketing Minutes with Nancy Myrland
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Legal Marketing Minutes with Nancy Myrland

Nancy Myrland, Legal Marketing and Business Development Advisor

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Legal Marketing Minutes, hosted by Legal Marketing Professional Nancy Myrland, contains short bursts of current marketing, business development, content, social and digital media news and advice for lawyers, legal marketers, and law firms. Nancy's goal is always to help you grow your practice by making the complex simple. Your time is valuable, so let's get started.
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The Come Up
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The Come Up

RockWater, Chris Erwin

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Interviews with entrepreneurs and executives who are shaking things up and building exciting new companies. In industries like new Hollywood, podcasting, ecommerce, and the metaverse. Entertaining you with stories you won't hear anywhere else, from the next generation of leaders that are going to change the world. Brought to you by Chris Erwin, the founder of RockWater and 15-year veteran operator, seller, and investor of media, commerce, and technology companies.
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If you’re using content to solve business problems, we made this podcast for you. We’ll explore what it means to communicate in the digital age. We’ll share stories about the messier side of content marketing — what works, what doesn’t, and the big questions we’re all asking at work. In this no-advice and no-checklist zone, you’ll hear from marketers, creatives and leaders. You won’t walk away from this content marketing podcast with all the answers. Instead, we hope we help you think about ...
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In Business it is quite common to waste a lot of money on social media ads, marketing campaigns and programs without a clear direction or sense of purpose. Join Lifestyle Coach, Priya Ramakrishnan every Monday, Wednesday and Friday to be steered on your path to complete internet freedom. Unmask the intricacies of Digital Marketing, SEO writing, copywriting, Content Marketing and much more in this series of eye-opening podcasts that are guaranteed to change your life.
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Los Angeles Hashtags Herself, a limited series podcast, features representatives of various Angeleno private and public organizations leading the critical trend of using digital media for urban and social development. This diverse group serves as both a reminder and an analytical insight that digital media are neither just "useful" nor peculiar to the sharing and cultural economies, but fast becoming standard to the practice of material and social placemaking. If you like art, community bene ...
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The first podcast on entrepreneurship exploring fashion technology space. Meet the change makers who create a future of fashion and learn #liftoff strategies to creating and marketing tech products. My guests come from various fields: #wearabletech, #smartclothing, #AR, #VR, #3Dprinting, #digitalmedia, #platforms and #AI. Turn your explore mode ON!
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Peek inside the Berkman Center's Video Fishbowl: Conversations with leading cyber-scholars, entrepreneurs, activists, and policymakers as they explore the bleeding edge of the internet and technology, democracy, law, and society. (Also available as audio) From the Berkman Center for Internet and Society at Harvard University
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How can the concept of "Unreasonable Hospitality" reshape the landscape of customer experience within the contact center? In this podcast, Will Guidara, former co-owner of Eleven Madison Park and author of "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect," shares impactful business insights. His insights into h…
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How can businesses genuinely embrace customer-centricity? Do companies like Apple genuinely prioritize their customers, or do they place their products above all else? These pressing questions guide our conversation with Colin Shaw. With a career spanning decades, Colin Shaw, the founder and CEO of Beyond Philosophy, brings firsthand experience to …
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Interested in a directing career? Find out how to succeed as Phil Cooke welcomes live multi-camera director and executive producer Micah Bickham to discuss his approach to capturing live events and filming music videos and his career pathway from media ministry to freelance director. Micah has directed performances of some of today’s biggest names …
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Building trust is a crucial aspect of any successful business, especially when it comes to the client experience. But how exactly can organizations foster trust, and what role does emotional safety play in this process? One individual who has made significant strides in understanding the dynamics of trust is Charles Green. He has dedicated his care…
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We have an exciting guest today, someone who's not just mastered the advertising game, but has reshaped it. He is a challenge-seeker and an unforgettable creative force. Meet Kevin Lynch. Kevin Lynch is a former Oatly creative director. He recently founded The Wrong Agency, a creative consultancy that probably no one will ever hire. His richness of…
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What's the future of contact centers in shaping customer experience and brand loyalty? Companies are increasingly recognizing the critical role that contact centers play in shaping customer perceptions and driving brand loyalty. In this podcast episode, Stephanie Shaffer De Jesus, a seasoned customer experience practitioner, shares invaluable insig…
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How do acts of kindness factor into the new visitor experience in your church? Phil Cooke welcomes author, speaker and church consultant Greg Atkinson to explore ways to reach your community and transform your church guest services with kindness and authentic hospitality. Founder of the First Impressions Conference, Greg offers practical ways pasto…
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Storytelling is the ultimate tool for persuasion and connection. Rob Biesenbach is a seasoned professional speaking coach and author who understands the transformative power of storytelling. In this week's podcast, Rob shares that presentations should never be about merely delivering data – they should be about sparking change, getting buy-in, and …
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In this episode of the "Social Media Sucks" podcast by Kubbco, we dive deep into the world of content creation with Lukas Kaiser, the Senior Vice President of Content at Westbrook Media. With a rich background spanning from SNL to Comedy Central, Lukas shares his insights on staying current in the ever-evolving social media landscape, crafting enga…
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Customer service is a big part of the customer experience, and the call center is a critical focal point for direct interaction with customers. With all the changes in technology recently, I wanted to ask an industry expert his thoughts on the future of the call center in the customer experience space. In this episode of the Modern Customer Podcast…
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Since the pandemic, most churches live livestream their church services. Now it’s time to take your online worship service to the next level. In this episode, Phil Cooke welcomes Jason Moore, co-founder of Midnight Oil Productions and author of “BOTH/AND: Maximizing Hybrid Worship Experiences for In-Person and Online Engagement.” Pastors, communica…
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On this episode of the Modern Customer Podcast, I spoke with Kelly McDonald about meeting customer expectations. Kelly is a speaker and author of several books, including her latest title, It’s Time to Talk about Race at Work, a guide for leaders to improve diversity and inclusion in the workplace. Her ideas can be applied everywhere, from call cen…
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Most of us have grown up with the stereotyped idea that a leader should be emotionless and impersonal. But this isn’t the case, as we so often see that introducing personal feelings and emotional intelligence into the mix can make for better leaders with stronger connections to their employees. In this episode of my podcast, I’m proud to say that I…
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Rasmus Frølund Thomsen, a skilled professional with extensive experience in e-commerce strategy, marketing tech, and online marketing, including SEO, SEM, and Affiliate marketing, joins us on the pod as we talk E-Commerce and Customer Data. In this episode, find out: Why customer data is important and how to control it better Why some brands are fa…
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It’s never too late to unlock your creative genius! Join Phil Cooke in an insightful interview with Dawn Nicole Baldwin, the founder and lead strategist of Mavericks. Discover how to leverage your creativity as a church, ministry, nonprofit organization or individual as Dawn shares invaluable advice on rethinking creativity, identifying your “sweet…
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As customer experience professionals, our goal is to listen to what customers want and make changes to improve our service and their experience. But as David Cote suggests, so many companies miss the mark because they think they have to choose between short- and long-term goals for their business rather than aiming for both. Under David Cote's lead…
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In this episode of the Legal Marketing Minutes Podcast, Legal Marketing and Business Development Advisor Nancy Myrland discusses artificial intelligence's impact on the legal profession's traditional billing structure. With the rise of AI and Generative AI technology and its potential to streamline tasks, it is becoming even more important for lawy…
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Despite trying to do our best every day in customer experience or any other facet of business, we often run up against a wall. We focus all of our energy on performance, and by doing so, our results can actually decrease. But why would that happen? Eduardo Briceno, TEDx presenter and author of The Performance Paradox, believes it’s because so many …
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Ginny Hoyle - Director of Communication and Outreach Joins Morgan to discuss the importance of community, United Way's mission, and the impact of volunteering. Connect with United Way of Southeastern Idaho: https://www.unitedwaysei.org/ https://www.facebook.com/uwsei/ Check out our links here: https://linktr.ee/MonarchSocial https://www.rescopemark…
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Joey Connects with Morgan and discusses all about how he got started in the industry. How he became a ReScope SIGNED Artist and More! Connect With Joey! https://www.facebook.com/profile.php?id=100092172086470 https://www.facebook.com/ReScopeRecords Check out our links here: https://linktr.ee/MonarchSocial https://www.rescopemarketing.com…
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Want to know how to engage people with your ideas? In this episode, Phil Cooke https://philcooke.com shares five active listening skills to help you gain respect when leading a team or entering a pitch meeting. These communication strategies will level up your people skills and help you become the most fascinating person in the room. Please like, r…
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The most competitive brands today understand the contact center is an opportunity, and ensuring a customer-centric culture in that contact center is key. The problem for most brands and customer experience leaders is high churn and the reality that burnout is real. I talked to Brian Dunphy, an experienced contact center and customer experience expe…
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Over the past few decades, the landscape of the Fortune 500 has changed immensely. Reflecting on this transformation, Alan Murray, the founder of Fortune, offers an intriguing perspective. “If you go back 50 years and you look at the balance sheet of Fortune 500 companies in the 1970s, over 80 percent of the value came from physical entities - from…
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Blast through the myths of creativity that are holding you back! Phil Cooke welcomes David Burkus, organizational psychologist and best-selling author of the book, “The Myths of Creativity—The Truth About How Innovative Companies and People Generate Ideas.” In this interview, you’ll find out the truth about brainstorming ideas and increasing your c…
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Modern customer experience is data-driven. Management needs data-backed insights to understand what they can improve in their processes or products to yield better customer service. This is why research companies such as Forrester exist. Forrester is an advisory company offering research, consulting, and other services to help companies make better…
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Here are the 10 big questions that you need to consider in order to run an effective business and understand your strategy and potential opportunities.. Check out our links here: https://linktr.ee/MonarchSocial https://www.rescopemarketing.comBy Morgan McKell, Makoa Scholes
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Running a contact center is one of the most challenging processes for a company when offering a unique and positive customer experience. Contact centers are the bridge that connects your customers to your brand and allows them to feel engaged and heard. So, what makes running one so difficult? I talked to Naomi Wheeless, the Global Head of Customer…
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We have Dalton Jensen on this week's episode who is a MASTER of sales. Dalton has a vast experience in sales, marketing, and podcasting. Find out some of his tips and tricks, or even his thoughts on GEN Z! Connect with Dalton! https://daltonkjensen.com/ https://linktr.ee/daltonkjensen Check out our links here: https://linktr.ee/MonarchSocial https:…
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Tanger Outlets has a 42-year history of being an industry leader in branded in-person retail outlets, providing a unique on-brand customer experience for people shopping for unique products from specific brands. Stephen Yalof, the company's President and Chief Executive Officer, says that for the company and its outlets to remain relevant, it had t…
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A visually stunning multi-media event, The Gift of Christmas at Prestonwood Baptist Church in Dallas has become a community tradition attended by thousands each year. Go behind the scenes of production as Phil Cooke https://philcooke.com interviews the Prestonwood creative leaders Michael Neale, Andy Pearson, and Bryan Bailey to discuss the mindset…
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Morgan and Makoa sit down with the other redhead at ReScope, Chanse Harris. discussing her background in AR and what it is she does for not only ReScope Records but ReScope Enterprises as a whole. Connect with Chanse Facebook: https://www.facebook.com/chanse.harris.3/ Insta: https://www.instagram.com/imchanse.ch/ Check out our links here: https://l…
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In customer experience integrating innovation and personalization is key. Inspirato is a luxury vacation membership company that offers its members access to a curated collection of luxury vacation properties and experiences around the world. The company operates on a subscription-based model, where members pay an annual fee for access to these hig…
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With its many changes and outside forces, the airline industry is challenging for customer experience. But Oscar Munoz, former CEO of United Airlines, believes it also provides an amazing opportunity to focus on individual customers and remember that even in stressful times and busy travel days, customers are humans and central to everything the bu…
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Makoa sits down with Utah's own, Skele Art. Skele is a HipHop Artist signed to ReScope Records - a Utah based indie label. He shares the juicy deets about his brand new album "The Beginning". Check it out! Skele Facebook: https://www.facebook.com/profile.php?id=100069559571315 Insta: https://www.instagram.com/skeleart801/ Youtube: https://www.youtu…
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If you're interested in filmmaking, Phil Cooke's interview https://philcooke.com with Alexandra Boylan is a must-watch! Alexandra shares her experiences and insights as a Hollywood writer-producer, providing valuable advice on how to make a movie from start to finish. From developing your idea to getting feedback from experts, building your tribe a…
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Marketing is often thought of as everything that happens before a sale; customer service is everything that happens after. But according to Allan Dib, best-selling author of The 1-Page Marketing Plan, customer service is marketing. The two sides are related and can work together to create a smoother experience overall. Like in customer service, Dib…
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Does it ever feel like there are two different versions of you that show up on any given day? One of you is confident. You know your topic. You know your practice area inside and out because you talk about it every day. You are confident that you know how to talk to your clients and potential clients about what you do. In today's episode of Legal M…
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What is a customer-centric culture? According to Dr. Chris L. Brown, CEO and Co-Founder of MarketCulture, it’s the environment, behaviors, and how work gets done. At customer-centric companies, the culture revolves around providing an excellent customer experience. That strong culture starts with leaders who set the tone for embracing customers and…
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Tap into the potential of YouTube for your ministry or your next dream job! Phil Cooke https://philcooke.com welcomes YouTube expert Sean Cannell on this episode to explore YouTube tips and tricks to get more subscribers and grow your YouTube channel in 2023. Get expert advice on YouTube strategies plus the inspiration to lead in this powerful digi…
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