show episodes
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
Have you been forced to work from home by your employer? Have you been laid off and are feeling depressed at home? Do you want to make money while working from home? When your W-2 world changes and you're told to work from home, or when work sends you home and tells you that you have to use vacation time if you want to get paid, it's time to figure out how. Adam Schroeder and Naresh Vissa have been working from home for over a decade each, and are here to teach you how to not only prove your ...
 
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show series
 
The response to Covid by the Trump administration was, in a word, chaotic. But what was happening behind the closed doors? Dr. Peter Navarro, former Deputy Assistant to President Donald J. Trump, joins Adam and Naresh to discuss what was known when, why he despises Dr. Fauci, what he sees when he looks at China, and more. Dr. Navarro is also the fo…
 
For a long time we thought of the oceans as expendable. As places we could dump trash and other items and not have to worry about them ever again. But then we became more educated and realized that, as Dr. Sylvia Earle put so well in her first book, our fate and the ocean's are one. The pandemic causing us to shift so hard toward working from home …
 
Food is one of the foundations of human life. But it's more than that. Food can give us energy or slow us down. Can bring us together at a table or just be something we grab in passing. There's a HUGE component that we don't discuss much. Adam and Naresh are joined by Hannah Howard, Bestselling author of Feast: True Love in and out of the Kitchen a…
 
Building up remote teams takes work. While we've been doing it more since the start of Covid, many companies still aren't doing it right. Cynthia Spraggs joins Adam and Naresh to discuss best practices for running virtual meetings, pressing issues for remote companies, why webcams are overrated and more. Cynthia is CEO of Virtira- a company that he…
 
The pandemic has changed the way we work forever. Americans are enjoying a hybrid model and it's not likely to disappear moving forward. Nicholas Bloom joins Adam and Naresh to discuss why businesses still want physical offices, why working from home isn't always good, and more. Nicholas is a William D. Eberle Professor of Economics Department of E…
 
This is one of the longest Bourbon Summits in the show's history, and Jeannie and Adam survived, don't worry! But more importantly, it was one of the longest as so many things had to be covered. From the changes to the world of CX to a recapitulation of what the show's guests covered, there's so much to hear, so crack open a bottle of your favorite…
 
How can entrepreneurs and business owners combine the power of Millennials and Baby Boomers to build a successful workplace? Bob Fisch joins Adam and Naresh to discuss how to do that, as well as what we should expect with retail real estate after the pandemic, and more. Bob Fisch is the former CEO of leading clothing retailer rue21 (during the 90's…
 
It's incredibly challenging being the CX leader, especially when you're always looking for support from the rest of the organization. That's why the advice Marlanges Simar has is so powerful and energizing. More importantly, it's bound to help any CX leader out there. Marlanges collaborates with stakeholders and leads a team with the clear purpose …
 
How can you as a person, employee, and/or business owner, establish trust among people, bosses, and/or customers? Well there are certain truths that can get you to that place, and David Horsager joins Adam and Naresh to discuss just what those are. David explains how you can establish that trust even from the comfort of your own home. David is the …
 
Recently, there have been so many changes with the rapidly evolving technology and the pandemic, but something hasn't been included – the frontline workers. This always leads to problems as your frontline workers are the ones customers contact, and if they are not in the loop, you'll only create a bad customer experience. It's crucial now more than…
 
During the lockdowns we saw many parts of the environment start coming back to life as humans had less of a footprint on the outside world. Will that become a trends as we move out of the Covid world or will we go back to business as normal? What can we learn about our time working from home that we can implement moving forward to help our world an…
 
Dan wants you to create a memorable experience for your customers, as that will turn you into an experience maker, which always leads to success. He has a lot of advice to give you on achieving this goal, how the pandemic has influenced a greater need for change, and so much more. You’ll see that all of this is possible, no matter the type of compa…
 
Making happy money can make everything about your life better. But what is it, and (perhaps just as important) how can we teach our children about it? Ken Honda, New York Times' bestselling author of Happy Money: The Japanese Art of Making Peace with Your Money, joins Adam and Naresh to discuss his concept of happy money, and how it can VASTLY impr…
 
Frictionless vs. memorable. Do you have to choose either, or can your business manage both? It's a tricky question to answer, especially since so few brands are successful at being both memorable and frictionless at the same time. The research shows that at a certain point, you'll have to choose whether to be increasingly frictionless or increasing…
 
The Covid-19 pandemic has shown us all the flaws in the US healthcare system. But what can we do to solve the issues facing it? Dr. Alejandro Badia, hand and upper extremity surgeon at Badia Hand to Shoulder Center in Doral, Florida; co-founder of Miami Anatomical Research Center (M.A.R.C.); bestselling author of Healthcare From The Trenches: An In…
 
The way we view the payment part of the customer journey needs to change, and it needs to become another important part of what we look into in the customer experience segment. Greg Lisiewski from PayPal has a lot of useful advice he can give you on why payments matter, what PayPal is doing to improve this segment, and so much more. If you want to …
 
Sometimes, customers can't reach a location, or they don't find the physical store attractive enough. Unfortunately, these problems that businesses face have reached new levels during the pandemic, so companies need to rethink their physical stores to attract their customers and improve their experience. Learn more about your ad choices. Visit mega…
 
What is the future of work? What is our new world going to look like once everything is back up and running in the world? Adam and Naresh are joined by Dr. Jay W. Richards to discuss these topics, how the free market and individual responsibility can save the American Dream, and why we don't live in a zero sum world. Jay is a Professor in the Busch…
 
In this special sponsored episode, we’re talking with Noa Danon, Co-Founder and CEO at EverAfter.ai. Thank you to EverAfter for sponsoring this episode. We’ve talked a lot about Artificial Intelligence (AI) on this podcast. But often we’re talking about it in a consumer-facing context. Our conversation with Noa Danon explores concepts that apply be…
 
Public speaking is something we associate with in person gatherings. But the pandemic has shown us that public speaking applies in virtual settings as well. Considering that public speaking is one of humanities greatest fears, it's something we need to focus on to overcome and succeed, no matter where we're working. Adam and Naresh are joined by Mi…
 
A term we use a lot in business and customer experience is 'confidence', but where does that confidence come from? It comes from trust. It's easy to forget how fundamental trust is to any relationship, including economic relationships. When we talk about the whole customer experience journey, we need trust to move forward with all elements of the c…
 
What is the life of a digital nomad really like? How can you do it when you actually have children? There are so many logistics that have to be handled, but Chris Elliott has conquered them all. Adam and Naresh are joined by Chris, who is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their prob…
 
Starting companies from home used to be more out of necessity than anything else. Nowadays, however, it's more part of the model for many startups. But there's a big difference between a "remote first" and "remote-friendly" companies. Adam and Naresh are joined by Alexander Torrenegra, CEO of Torre, a professional networking platform for remote and…
 
The customer journey needs to be integrated into customers' lives and the notion of what they want to get from it. It's just one of the things we need to truly understand to improve the overall experience for the customer. Our guest, Theodora (Theo) Lau, is here to talk about that and how AI plays and will play a part in the future of customer expe…
 
They say that everyone has a story inside them, but Tehlor Kay Mejia had #1 New York Time best sellers in her at a very young age. Tehlor joins Adam and Naresh to discuss how she creates the stories she's writing (like her new book Paola Santiago and the Forest of Nightmares), how she managed to get connected with renowned author Rick Riordan, and …
 
Heidi St. John, known as "The Busy Mom", is a Congressional Candidate in the GOP primary for the 3rd District of Washington State; #1 bestselling author of Bible Promises for Moms, Becoming MomStrong Bible Study: A Six-Week Journey to Discover Your God-Given Calling, Becoming MomStrong: How to Fight with All That's in You for Your Family and Your F…
 
Shep Hyken talks about a couple of essential things from his book in greater detail. You'll get vital knowledge on why customers terminate their business with you and what you can do to increase your retention rates. And those rates are the ones every business needs to grow. So, tune in to learn it all; you never know how much this knowledge can im…
 
From writing in an office, to writing on the beach, to writing in a van, to writing for National Geographic Kids, Crispin Boyer has done it all. Crispin joins Adam and Naresh to discuss how he was able to convert his work from home life into a partnership with a brand that allows him to write best selling novels in both fiction and non-fiction real…
 
There’s a big difference between customer experience and customer experience management, which is another central point that will be elaborated on in this episode. It's a distinction that should interest every leader and anyone working in the customer experience sector. Learn more about your ad choices. Visit megaphone.fm/adchoices…
 
The pandemic showed us all what schooling in today's world is like, and many didn't like it. There was a massive spike in homeschooling, and who knows how many of those will stay out of public school in the coming year. Ainsley Arment is the Founder of Wild + Free, a home-schooling community and company that connects and supports parents who educat…
 
Alison has a lot of exciting advice to give to all types of leaders looking to improve their companies' customer experience. She particularly has a bit of advice for leaders of companies that haven't had customers in the past but suddenly need to change to a more customer-centric model. All in all, a lot of interesting information awaits you in thi…
 
On this week’s Be++ episode featuring GIGIL Founders, Herbert Hernandez and Badong Abesamis, we’ll learn how to create world-class and creative content. Join our host, Abhii Dabas, in exploring the world of creative advertising. Learn more about GIGIL at bit.ly/GIGILTalks.
 
If you're looking to start a company from home, how can you set yourself up for a successful exit when the time is right? What about buying an existing company to skip the dangerous first steps in creating a business? Josh Patrick is a serial entrepreneur and advisor to private business owners. He took his first business from 1.5 people to 90 emplo…
 
Kickstart your trust-building process with David Horsager, CEO of Trust Edge Leadership Institute, as he shares his framework and tools in building trust leadership to help organizations succeed. Abhii Dabas uncovers David Horsager's pillars of trust on this week's episode of the Be++ Podcast.
 
Artificial intelligence has come a long way over the years. What was once a pipe dream has become reality. But what has that reality really done for us? Sharon Daniels, Founder, Chairman and CEO of Arria NLG, one of the pioneering companies in artificial intelligence for automatic text generation, joins Adam and Naresh to discuss what's happening i…
 
How do you go from being someone pitching a comic book at the age of 28 to getting a phone call from Disney that they want you to write a series of books? Serena Valentino did just that, and she joins Adam and Naresh to explain how she accomplished the feat, what her process is, and what's next for her. Website: www.SerenaValentino.com www.WorkFrom…
 
How do you succeed as a team, whether sitting in an office or from each worker's home? The answer remains the same regardless of the surrounding, and NFL Hall of Famer Joe Theismann joins Adam and Naresh to discuss what the keys are. Joe, Adam, and Naresh also delve into how to handle an abrupt end to your career, business, etc, and how to bounce b…
 
How can you go from a kid just trying to make some money delivering papers to partnering with athletes and sports teams to sell stadiums, memorabilia, and everything in between? For Brandon Steiner the answer is simple: increase your empathy. Brandon joins Adam and Naresh to discuss how he's able to keep his creativity at an elite level and come up…
 
Creating a business and growing it into a success is hard enough. But to then give that up and pursue your passion to write? That takes guts and determination. To then become a New York Times best selling author? Well, that's what Robert Beatty did. Robert joins Adam and Naresh to discuss his journey from entrepreneur to best selling author living …
 
Sometimes interviews are so good you have to share them twice. This week on The Relevant Leadership Podcast, I'm re-sharing my interview with Jena Hausmann, President and CEO of Colorado Children’s Hospital. I originally titled this episode Dang Good Leadership Advice and I'm sticking with it. Jena Hausmann is the President and CEO of Children’s Ho…
 
Julie Meyer graduated university and took off overseas 10 days later to start her own business journey. The daughter of an entrepreneur, she's led quite the entrepreneur life of her own now. Julie joins Adam and Naresh to discuss her journey, what entrepreneurs (and "hidden" entrepreneurs) today can do to put themselves in position to succeed, and …
 
Taking care of yourself is something we all know we need to do, but it's something easily neglected. Rosie Mercado, on the other hand, went from being depressed at home to being an internationally renowned plus-size model and starring in a reality TV show. She joins Adam and Naresh to discuss her journey and how she was able to lose 240 pounds and …
 
Learning self regulation is one of the most important things people can do, regardless of age. How can we, as parents, instill that discipline in our children? Adam and Naresh are joined by Dr. Stuart Shanker, distinguished Research Professor Emeritus of Philosophy and Psychology at York University in Toronto, founder & CEO of The MEHRIT Centre, an…
 
Last week we lost my good friend, Mark Eaton, suddenly. He was a great man, husband, speaker, author & athlete. To honor him I wanted to reshare my podcast interview with Mark. Mark has an amazing story of grit and scrappiness that got him to the NBA and fueled a career as a speaker and the author of Four Commitments of A Winning Team. We talked ba…
 
What can the average person learn from the training they give to Navy SEALS? What does a "warrior living" philosophy mean? Adam and Naresh are joined by Chris Sajnog, retired U.S. Navy SEAL Master Firearms Instructor and a Neural-Pathway Training Expert; #1 bestselling author of "How to Shoot Like Navy SEAL: Combat Marksmanship Fundamentals" and "N…
 
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