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Digitally Irresistible

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Digitally Irresistible

Bernie Borges, V.P. Global Content Marketing at iQor

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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
 
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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CX Files

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CX Files

Mark Hillary and Peter Ryan

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
Creating and maintaining a magical culture in any organization takes dedication and commitment. Dan Cockerell, a 27 year Disney veteran and retired Vice President of the Magic Kingdom, and host Jody Maberry share stories and insight to help you build the mindset you need to build a strong organizational culture. Come Rain or Shine will equip any leader with the tools to influence the weather in your kingdom for years to come.
 
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave ...
 
This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.
 
Process to Profitability: Tools and Strategies to Serve Your Clients and Grow Your Small Business is a weekly interview show featuring creative women who are growing their small businesses with a focus on serving their clients and customers well. We'll discuss tools, strategies, and processes that you can apply to your own business in a way that fits you. From online creative entrepreneurs to product creators, professionals creating their own way of working to those just starting out, we'll ...
 
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REFERRALS PODCAST

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REFERRALS PODCAST

Michael J Maher, Best Selling Author and Host of the Referral's Podcast

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Get more referrals with the Referrals Podcast. Thought Leader, Best-selling Author, Referral Master, and Host Michael J Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. If you want to increase your repeat business and referrals, the Referrals Podcast is the show for you.
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them f ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
At first listen, it may not sound like they are talking business, but there is no denying the Nice Guys (Doug Sandler and Strickland Bonner) know their audience. If you are an entrepreneur and tired of hearing the same old rah rah static babble on all the other business podcasts out there, it's time for a breath of fresh air. Listen in, subscribe, or join the Nice Guy Community and become a Funk'nFan of the show. Relationships, honesty, trust and integrity build business today and that's wha ...
 
Join author, speaker, and leadership expert Zack Hudson on the Passing the Baton Leadership Podcast for topics including personal development, time management, leading well, entrepreneurship, relational leadership, work-life balance, and other relevant and timely topics. Have fun with Host Mike Floyd, Neha Shingane, and Zack as they cover leadership topics in this commuter-style radio show so that you can listen to and finish the episode during your normal commute to work, school or while ru ...
 
WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your ...
 
Welcome to the Wishpond Podcast Series. These podcasts, brought to you weekly by the Wishpond marketing team, deliver expert interviews as well as panel discussions, focused on the most influential stories, news and changes in the marketing sector. All our podcasts are designed to educate and entertain, ensuring our listeners leave with valuable and actionable strategies they can implement to find success online today.
 
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
 
80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain ...
 
Joe Higgins is a highly regarded public speaker, an experienced business consultant, and a former high level executive. Joe's messages can inspire individuals or entire organizations to embark upon their very own Quest 4 Quality. Joe Higgins and Tim Edwards (founder of The InBound Podcasting Network) discuss The American Economy, Leadership, Customer Service, and Building Healthy Teams.
 
How do YOU stand out in today’s competitive marketplace? What does it take to sell uniquely…and serve remarkably? How can customers tell a difference between you and your competitors? “PROJECT DISTINCT with Scott McKain” reveals what it takes to soar above the crowd and dominate your market. You’ll discover the elements required to make your competition irrelevant. Subscribe and join Hall of Fame professional speaker Scott McKain daily! What if you don’t listen…and your competition does?
 
Stop spending your time caught in the weeds. Discover the ingredients to drive your restaurant business and culinary vision. Tony and Shawn have a long background in restaurants - both in culinary, marketing, customer experience, and operations. They can help you in this evolving economy Turn your casual customers into loyal guests, improve your safety, and grow your sales.
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer int ...
 
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Smart Man, Smarter Woman Podcast

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Smart Man, Smarter Woman Podcast

Steve Loates and Juliet Aurora: Entrepreneurs, Small Business

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Smart Man…Smarter Woman is a podcast for entrepreneurs by entrepreneurs. The co-hosts, Juliet Aurora and Steve Loates are business partners, authors, speakers and business owners. They are also husband and wife which makes for a very interesting dynamic in each show. 🙂 Most episodes will feature a guest speaker who will share insights and learnings from their own journey as an entrepreneur. All small business-related topics will be on the table from marketing, leadership, strategic planning, ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
Welcome to Paying It Forward, Lessons From The C-Suite. This is the trailer that introduces you to the podcast. If you want to attain a C level position in your career, you need to understand what it takes to achieve that level of leadership. When you have access to successful entrepreneurs and senior executives who want to help you develop the skills and traits to become a great leader, it’s like having your own mastermind group to mentor and guide you. In a nutshell, that’s our podcast. Ea ...
 
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show series
 
Scott Broetzmann, President of Customer Care Management and Consulting Scott is based in Virginia, close to Washington DC. His company has been surveying American consumers on anger and rage for almost two decades. In this episode he talks about what causes customer rage and how to handle it - can it be avoided by better CX design? www.linkedin.com…
 
For many of us, we want to know who we are. We want to know who we will become, who will guide us along the way, and who we will eventually influence. However, as Jody and I discuss in this episode, while the ‘who’ is important, so are the ‘what’ and ‘how’. Specifically, what do you do and how do you do it? When filling out a resume or discussing y…
 
Launching a course is a huge task filled with to-do list items, including writing copy for all the pieces, which can be really intimidating for business owners. Kim is here to help us focus on what’s important when writing your launch copy, including the process she leads clients through and specific tips for writing your sales page and email seque…
 
This week’s guest is Cristy Gavino, iQor director of operations in SM City Clark, Philippines. With an extensive background in the business process outsourcing (BPO) industry, Cristy has inspired impressive growth for the customer service program she oversees while simultaneously producing amazing customer outcomes and meaningful employee experienc…
 
One of the most common opportunities that hold new leaders back from reaching their true potential is a lack of proper delegation. From, what to delegate, to how to approach it, we give you practical steps to take to be a great delegator. Join Zack Hudson as he helps you grow your leadership skills weekly. Passing the Baton podcast is hosted by Mik…
 
The metaverse. It is supposed to be a digital world. Some say it will combine social media and virtual reality (VR), like a more complex VR chat. Some say it will be the next level of online interaction where anything can happen. Others are confused by what it is and what it means. Some call it Mark Zuckerberg’s pipe dream. We think it is the futur…
 
Are you curious about using webinars to attract clients? How do you get started? What's the right path for you and your firm? Paul Yokabitus is our guest this week. Paul is the founder of Cary Estate Planning and Planwell Legal, where he practices Estate Planning law. Paul took what was looking like a disastrous downturn at the start of the pandemi…
 
Episode: 226 Title: Isn't it Time Someone Put The Law of Attraction in it’s Place? Host: Michael J. Maher Guest: Sheri Maher Description: Learn all things vision board on today’s episode with guest Sheri Maher. What are they? How do you make one? What goes on it? Learn all this and more! (7L) Referral Strategies and Podcast Topics: Vision Board, SM…
 
With changing customer trends and demands on top of global supply chain disruption and a pandemic, retailers have had to continually pivot over the last few years. One of the best ways to survive the changes is with a mobile, social and digital-first strategy. When Alicia Waters stepped into her current role as CMO of Crate & Barrel, she pushed to …
 
Today we are answering our first listener question of 2022 (full disclosure, we recorded it last month). Eric Reys asks: My daughter just became a manager and has not had any leadership training. Should she look into outside courses and bring them to her boss or do it on her own? I have explained previously that there is a difference between manage…
 
Podcast Launch School 100% Scholarships Available NOW (Limited Time) www.TurnkeyPodcast.com/launchfree Connect with JJ Flizanes:   Twitter: @jjflizanes Facebook: facebook.com/pages/JJ-Flizanes Website: www.jjflizanes.com Instagram: instagram.com/jjflizanes Book: The Invisible Fitness Formula Shows: jjflizanes.com/podcasts Pinterest: pinterest.com/j…
 
In order to deliver the best customer service, you need to understand the full meaning and how to do it right. My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can do too. Topics include: -What …
 
In this episode, I talk about understanding your customers and your organization to bring the best value to those you serve. What problem do you solve? Why should your customers care? How will you communicate your value? It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide b…
 
Customer satisfaction is low. What’s worse, we can’t just blame COVID for the problem. Sure, COVID is part of it, but, surprisingly, this problem has other causes. Not only that, but a recent report from the American Customer Satisfaction Index (ACSI) suggests that only 30 percent of companies tracked by ACSI improved their score—since 2011. That m…
 
Nice Sponsors: Want to invest in the Nice Guys Podcast? Own your own little piece of it here- https://niceguysonbusiness.com/Invest You really need to check out Doug and Strickland's mastermind class on How to make money, grow your tribe, and build influence through podcasting. Check it out at www.turnkeypodcast.com/podcast Get your free E-Book 5 W…
 
Lisa Stoner is the global head of support operations at Uber, based in San Francisco, California. Lisa is also on the General Member Board of Transcom. In this episode Lisa explore some of the challenges of hyper-growth, multiple customer channels, and how to innovate without breaking your day-to-day service to the customer. https://www.linkedin.co…
 
Have you ever wondered if you’re where you want to be? In life? At work? With your career path? If so, you’ve taken the first step towards reclaiming control of your vocational trajectory; if not, consider what special guest and entrepreneur, Emily Ransone, shares in this episode. As an EOS (Entrepreneurial Operating System) Evangelist, Emily speci…
 
When you’re a parent and an entrepreneur, it can feel like you’re constantly juggling everything and just trying to prevent anything from falling through the cracks. Today I’m talking with Lanisha about her journey to start a business while also being a mom and working a full-time job. She shares how her business has evolved with her life, why she …
 
Check out this sneak peek episode of the new podcast RELATIONSHIPS AT WORK - the Employee Experience and Workplace Culture Podcast. Host Russel Lolacher will be discussing important employee engagement, leadership, workplace culture, communication and related topics as it relates to the employee experience. He'll be chatting with amazing guests and…
 
This week's guest is George Kushner, founder and CEO of H2cryptO. With more than 28 years of experience in financial services and traditional finance, he is on a quest to use his expertise to expand access to cryptocurrency investing and trading. After extensive research it became abundantly clear to him that tokenization is the future of investing…
 
Listening can be hard. Distractions abound from the environment that you are in to the speaker, and even yourself. Today we cover common barriers (and how to overcome them) to be a better listener. Join Zack Hudson as he helps you grow your leadership skills weekly. Passing the Baton podcast is hosted by Mike Floyd & Neha Shingane. Visit our websit…
 
What would it be like if your printer sent you an email to let you know it needed ink? Or if your car could tell you that you need to take it in for transmission service? Or if your refrigerator could tell the repair professional what was wrong with it before you ever said a word? Sound like a futuristic take on product technology? It is, and it’s …
 
The resilience of the Hospitality industry even though it feels like it is on its knees is certainly trying to keep its head above water has been outstanding. Leaders you are wonderful, teams you are doing an amazing job. Tips on thanking your customers, leadership styles and a free E-Book all in this episode for the year. Welcome to 2022.…
 
Episode: 225 Title: Tip Top 10 Podcast Episodes of 2021 (Part 2) Host: Michael J. Maher Guest: Dan Rochon, Jana Caudill, Fred Haywood, David Childers,Toril Schoepfer White, Nicole Aldaz Description: These are the top 5 most downloaded episodes of 2021 for Referrals Podcast! (7L) Referral Strategies and Podcast Topics: Referrals, Referral Partners, …
 
Paul tells us what being a Contact Centre Innovator and CX Industry Dragon is all about! We hear about Paul’s background as an early entrant into contact centres in the 90s, some of the challenges and key learnings along the way, and how the landscape has changed over the years, both for the people, the technology, and consumer behaviour We come up…
 
Quote “I used to say I was stuck in an abusive relationship with American Airlines.” My first experience with an American Airline - is this the norm? Airlines are notoriously hated Was it the same customer experience regardless of which country the airline is from? How many different airlines have you used while jet setting? waitingforservice #cust…
 
Is your office culture non-existent in a post-pandemic world? Are you struggling with a hybrid, virtual and in-person, work arrangement? How do you create a working environment that suits the new normal? I think most of our listeners understand that the new expectation for many workers in the U.S. is a higher level of work flexibility, in both time…
 
How do you create a customer-centric company, especially when your job is to help other companies be customer-centric? According to Pega President of Global Field Operations Hayden Stafford, it’s all about putting the customer at the center of absolutely everything you do. Customer-centricity has never been more important, but what customers are lo…
 
If you feel bored with your own story, bored with life, or feel like your life is a story you are not enjoying right now, you need to hear this episode. Donald Miller returns to Creating Disney Magic to talk about his new book, Hero on a Mission. Don shares the three stories he is living with his life. When you are know what story you are living, y…
 
Philip Charles-Pierre has been creating technology that helps small to mid-sized businesses succeed. He has also left his mark on several industries and helped them digitally transform to create an overall better experience. As CEO of Semsee, his systems streamline the small commercial quoting process, he is revolutionizing his industry and he brin…
 
Have you heard of the term "red tape"? Friction, sludge, no redeeming value are associated terms. Most think red tape pertains just to government, yet it does not and significantly impacts business success. Stephanie Thum and I explain: What is bureaucratic 'Red Tape?' Why it's a customer problem and obliterate employee experiences? What are the ro…
 
In this episode, I welcome Janet Fouts into the studio to talk about employee engagement, service, and culture. Everything we do as a leader is about bringing the team together Focus on finding your teams strengths Pausing and listening are cornerstones of creating a conscious culture When managing remote teams, focus on connection and productivity…
 
We all know that feeling when you see which client is calling and you inwardly groan, What is wrong now? Some customer relationships are more difficult than others, for sure. That is to be expected in any organization. However, there are other customer relationships that have moved beyond difficult. The costs of the resources it takes to manage the…
 
We're on a brief break this week after the holidays, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our chat with Jonathan Stark about how to ditch the billable hour pricing format. What could your business be like if you were no longer chained to th…
 
I think it would have been cool for Funkin' Fans from all over the world to call in tell Doug and Strickland to fuck off in their own languages and accents. Come on people, you've been given an opportunity here to really tell the Nice Guys how you feel. Take advantage of it! Nice Sponsors: Want to invest in the Nice Guys Podcast? Own your own littl…
 
A look ahead at CX in 2022 with... Lian Rowlands, Director of partnerships at Conversations By Ami Royal Wootton Bassett, UK https://www.meetami.ai/ https://www.linkedin.com/in/lian-rowlands-a26119 Stephen Lloyd Founder and Principal analyst at TrendzOwl Virginia, USA https://www.linkedin.com/in/stephenloynd https://www.trendzowl.com/ Peter Ryan Pr…
 
When we talk about hospitality, we often discuss it as a skill rather than an occupation. However, as award-winning concierge, Sarah Dandashy, discusses in this episode, hospitality is more than quality client care but a concept and art form requiring structure. While hospitality, at its core, is defined by thoughtful service, to execute it, one mu…
 
Today I’m joined by Jenny Melrose to talk about attracting new customers with blog content. Blogging may not be talked about as much lately, but it’s still a hugely impactful piece of your business. Jenny shares how she creates content that helps her audience and drives them to sign up for her email list. We also talk about using your website to se…
 
Now that you have your goals figured out and written down (EP 301) it's time to get a plan in place to make sure that you follow through with them to completion. Today, Zack walks us through practical steps to embrace accountability, celebrate your progress, and what to do if things get off track. Join Zack Hudson as he helps you grow your leadersh…
 
This week's guest is Max Armbruster. Max is an expert in talent acquisition in high volumes. He is the founder and CEO of Talkpush, a leading conversational CRM for recruitment that utilizes automation to help businesses focus on finding the right talent. When utilizing modern recruitment strategies for recruiting in high volumes, it's best to trea…
 
Episode: 224 Title: Top 10 Referrals Podcast Episodes of 2021 (Part 1) Host: Michael J. Maher Guest: Kimberlee Meserve, Josh Dougherty, Sheri Maher, Pat Mancuso, Matthew Lee Description: Over the next 2 episodes Michael shares the top 10 most downloaded episodes of Referrals Podcast in 2021. This episode focuses on numbers 10 through 6. Listen to t…
 
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