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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Office Hours Live is a weekly call-in show with Tim Heidecker, DJ Douggpound and Vic Berger (aka the holy trinity). Every episode you'll hear sound bite battles, drops galore, special guests, and Tim's rants and riffs on politics, music, his kids and whatever else is happening in his life, and the lives of our callers. Support the holy trinity, get the full two-hour show, the entire archives and more at patreon.com/officehourslive.
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: pizzaordertaker@gmail.com / Twitter: @pizzaordertaker
 
Inspired by the book "FAT TRANSFER FROM WAISTLINE TO BOTTOM LINE-LIFE LESSONS FOR FITNESS AND BUSINESS" hosted by the author Tomi Rotimi. On this newly rebranded podcast, we will have conversations on entrepreneurship, topics around starting, growing and sustaining businesses. And in the spirit of the book we will also discuss embracing fitness as a life style. The goal of this podcast is to inspire us to live healthy lives and build successful business.
 
Do you like money? Are you a maker? The Makers Making Money podcast is for business-minded makers who want to make a living and life using their creativity. Every Sunday, I’ll provide tips and tricks for growing a side hustle or small business as a maker. I’ll share my personal experience, challenges and successes of growing a six-figure woodworking business.
 
A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...
 
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Out of Ink

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Out of Ink

Anxious Artists Bea & Molly

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Hosted by artists Bea Baranowska and Molly Lemon. Out of ink is a podcast where two anxious creatives talk about life as an artist. Covering topics such as motivation and Instagram with warmth and humour. Email us: outofinkpodcast@gmail.com Follow us on Instagram: @beatheillustrator @mollylemonart Music © Alex Baranowski
 
You thought you knew all about drones. Turns Out. You know nothing at all ... Today in Drone News: Love Bytes-- Get a Drone: Our resident drone scientist, J.A. Thomas, has teleported to the year 2049 where she is bringing you the latest & greatest from your favorite 4 legged Unmanned Ariel Vehicles. Join her as she cuts through the sometimes confusing jargon of tech products and services to help you analyze opportunities and decide what service drones are best for you. Proudly sponsored by: ...
 
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show series
 
Creating a customer service revolution doesn’t have to be complicated. It’s actually pretty simple. It requires effort and a willingness to view your company and employees from the customer’s perspective. The number-one thing to remember about customer service excellence is that you’re in the customer perception business. It doesn’t matter what you…
 
It was DJ Douggpound’s bday this week so we celebrated it with Offie Award-nominated comedy sensation Kate Berlant and a surprise visit from Doug's parents Pauline & Gary Lussenhop. Plus a City of the Day tribute to Doug from Vic and Producer Matt. Support the show, get another full hour of today's episode with more Kate, a talk with author and mus…
 
Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary. In order to be a Revolutionary, you need to: Never say or accept “I gave my best” Understand the Reality Distortion Field Ask yourself ‘What belief system needs to be changed in your world’? Understand the mindset of a Revolutionary Resources …
 
Welcome to Navigating the Customer Experience. Thank you so much for joining us today for another episode. We have been on a little hiatus, our last episode published was the latter part of December 2022. It's been a roller coaster of 2023. And I'm so happy to bring you another episode of Navigating the Customer Experience. This episode is not an e…
 
What a treat to have two amazing guests! Comedy legend Ken Marino (Party Down, Wet Hot American Summer, Burning Love) and Canadian music legend Andy Shauf performing "Norm" from his new album of the same name. Support the show, get another full hour of today's episode with more Ken and Andy, Tim's Official Star Trek Movie Rankings featuring Casey K…
 
Hot diggity dog! We were super stoked to welcome back Jamie Loftus podcaster/comedian/author of the forthcoming book "RAW DOG: The Naked Truth About Hot Dogs" on Office Hours this week for lots of dog and Trek talk! Support the holy trinity, get another full hour with Jamie, and witness Tim's audition for Rick and Morty with a FREE seven-day trial …
 
According to Forbes, the CXE, or Customer eXperience Executive, is one of the fastest-growing roles. The DiJulius Group even offers a 12-month master’s course in customer experience called Customer eXperience Executive Academy. Its graduates have many success stories but have been through some of the same challenges and roadblocks your organization…
 
It's customer appreciation day on Office Hours so YOU the customers showed your appreciation to us by being our special guests on zoom. Plus, a huge reveal about plagiarist Roseanne Barr's comedy special, the Name That Mouth game from Doug and a deep dive into a new Garfunkel clip! Support the podcast, watch or listen to another full hour of this e…
 
We often don’t consider that the internal culture directly inside our organizations impacts our external culture. Building teams that work together allows us to focus on the customer. Departments operating in silos, poor internal handoffs, and miscommunication are all employee dissatisfiers and negatively impact customers. Some of the same tools we…
 
It was a demonstrably jam-packed fun fest with legendary TV host Marc Summers (Double Dare, Unwrapped), country music trailblazers Margo Price and Jeremy Ivey and a surprise visit from John Early including a duet with Tim on "Mr. Moonlight"! Plus, a rockin' City of the Day sponsor, and some Beatles and Dylan talk. Watch or listen to another full ho…
 
Complaints to any organization are a gift, especially today since consumers have so many options. Are your teams handling these important interactions consistently well? Are you tracking the issues and outcomes to monitor trends and bigger issues? Many organizations have implemented acronyms to help frontline workers deal with conflict when custome…
 
Shhh! Don't tell Tim it's his birthday this week! So we had a surprise party for him with special guests Bob Dylan (James Austin Johnson) and Pearl Charles & Michael Rault serenading him with a brand new tune. Plus Peachtree Phil's predictions and a few thoughtful gifts for Tim from the gang! 🎂🎉🎈 Watch or listen to another full hour including a ver…
 
We all have different answers to the question, “What is company culture?” Some say values. Others say purpose. However you define it, it encompasses behavior, knowledge, beliefs, and habits. Great coaches motivate teams and maximize their performance - both on the field and in the workplace. Learn how to cultivate a coaching culture in your organiz…
 
The trinity was joined by musician/producer extraordinaire King Tuff for a rare Wednesday show full of fun, laughs and MUSIC including some impromptu Beatles jams and King Tuff and singer Ruth Garbus performing "Portrait of God" from his new album "Smalltown Stardust" accompanied by Tim and Vic. WOW! Plus, City of the Day and Vic's harmonic Activit…
 
On this episode of The Customer Service Revolution, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jason Reid. Jason is a serial entrepreneur, author, ironman athlete, and, most of all, a great family man. In 2018, life couldn’t get much better until he and his wife received the devasting news that their youngest son Ryan h…
 
Legendary film director Rick Alverson (The Comedy, Entertainment) joined us in studio to talk about cinema among other topics, plus a beautiful performance of "Marriage of Heaven and Hell" with his band Lean Year. Not to mention, Uncle Phil Braun's shocking celebrity discovery. This is the free first half of Office Hours. Watch or listen to the ful…
 
Worlds collided this week, with TikTok #dropchallenge mastermind and comedian Atsuko Okatsuka joining our very own drop maestros in studio for Office Hours! PLUS City of the Day, an obscene excerpt from Prince Harry's new book, a zoomer's light BEEF with Doug and so much more! This is the free first half of Office Hours. Watch or listen to the full…
 
Many factors have contributed to The Great Resignation that we are currently in. We could point the finger at economic turmoil, bad leadership, a changing culture, and so much more. However, what is most important is figuring out how to turn this Great Resignation around. How can we turn it into The Great Retention? In this episode, John DiJulius w…
 
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