show episodes
 
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
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Reveal is for revenue leaders who want to reach their full potential. Every week we interview practitioners, leaders, and experts to explore how they use revenue intelligence – a new way of operating based on data instead of opinions – to win their market. You’ll hear candid stories of success (and failure), learn how to win with a data-first mentality, and get actionable insights you can implement today. Hosted by an award-winning account-based marketer, Corrina Owens, and GTM enablement ma ...
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Unchurned

1
Unchurned

Josh Schachter - UpdateAI

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Undoubtedly, customer success is the best business strategy of all time. And so the Unchurned podcast brings to you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. With each episode, Josh Schachter, uncovers the secrets from top leaders and innovators of companies so that you can advance your own career, the performance of your customer success team, and skyrocket customer retention. Unchurned is presented by UpdateAI - ...
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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The Voice of car culture, a podcast powered by Murpho’s Publishing, the folks who bring you Car Kulture Deluxe and Ol Skool Rodz magazines. This show features all the latest and greatest in the world of kustom cars, lowbrow art, pinup troupes and more. If its chopped, dropped, nosed and decked, we’re probably looking for its story. For the enthusiast of both car culture and the lifestyles that go hand-in-hand, pull up a chair in the shop and welcome to...the Custom Kulture Rodcast! Music cre ...
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better.restauranttechnologyguys.com
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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This podcast is for Customer Success leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital Customer Success. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you ...
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Embark on a daily journey into the dynamic world of Customer Success with our bite-sized episodes. We turn the spotlight on the latest news, trends, and insights, transforming you into the Customer Success superhero your clients need. Tune in daily as we transform the ordinary into the extraordinary, making the world of Customer Success an adventure. Ready to don your cape?
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Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
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Weekly Business Talk Show, where we: 🚀 Enjoy life & business talk in a fun new way! 🚀 Listen to experts advise you on topics that matter to you! 🚀 Interact Live with Our Guests & Co-Hosts 🚀 Connect with a featured business owner in our Entrepreneur's Journey All so you can Get MOTIVATED Stay INSPIRED Keep NETWORKING & Gain KNOWLEDGE!
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I empower leaders to close the experience gap. What’s the experience gap? According to a Bain Consulting study, 80% of CEO’s believe their companies deliver a superior customer experience but only 8% of their customers agree. I talk to guests with a wide range of expertise, who share meaningful insights and wisdom to help close that gap. We give you practical tips, proven frameworks, and share ways to help you delight YOUR customers.
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The Custom Apparel Startups podcast was started simply because we love both the apparel decorating business and the idea that almost anyone, with a small investment and a little dedication, cannot only start their own business but thrive! Our goal in starting CAS is to help educate apparel entrepreneurs about the business of the business, something often overlooked by people with an idea and a budget, but no business plan or experience behind them. We’ll be talking with the biggest names in ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
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A Manufacturing Podcast. We talk with the owners, suppliers, partners, and customers of custom manufacturers. Listen and learn the secrets of top performing Job Shops. The tools, techniques and backgrounds that have made them successful. All in the quest for raising the bar for Custom Manufacturing.
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
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The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
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WB Download Custom Home Podcast will provide podcast listeners and those in the home building industry a platform to discuss home building news/updates in the nation and what’s happening on our local custom home building projects. We will have casual, entertaining discussions with experts in the industry, friends and surprise guests. The WB Download Custom Home Building Podcast is hosted by Wieland Builders President, Jeff Wieland. The Wieland family have been building homes for over 65 year ...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Passionately inventive and relentlessly curious, VMLY&R strives to uncover the connection in all we do. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.
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On the Data Unlocked podcast, we're interviewing data and customer experience leaders to discuss how they're using customer data to execute deeply personalized experiences. Learn more about Simon Data at: https://simondata.com There's an immense amount of data being produced today - and it is only a strategic asset if you know how to use it well. Within each episode, guests discuss with the CEO and co-founder of Simon Data, Jason Davis, where potential could be found to unlock the power of data.
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show series
 
On this episode we discuss How Do You Know Your Car is a ShitBox?. Email us at media@trickfactory.com for any questions, inquiries or sponsorship opportunities You can check out our Youtube channels here to watch our videos: https://youtube.com/@TrickFactory https://youtube.com/@ModifywithTFC Follow us on Social Media: https://www.instagram.com/tri…
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Zack Wenthe is the Customer Data Platform Evangelists for Treasure Data. He often speaks about the marketing and customer data industry at industry events, webinars, and virtual conferences. Having spent a majority of his career in marketing and marketing consulting working with large enterprise brands like Walmart, Nationwide Insurance, FedEx, and…
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On the latest episode of Retain, Lauren is accompanied by Sabrina Buus. Sabrina is the Marketing Director for Sephora in Germany, Switzerland, and Scandinavia. Sephora is a French multinational beauty retailer that specializes in makeup, skincare, fragrance, and hair care products. Sabrina is an experienced marketing and branding expert known for h…
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Dustin Atwood and Sarah Myers talk about a variety of automotive news, including: Dustin was down at the Arkansas shops earlier this week. Dustin makes a movie reference to Days of Thunder. Come out and see us at the Kids' Health and Safety Fair today! We will be out there until noon. the fair is at the Ferrell-Duncan Clinic parking lot - you can't…
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David CM Carter, Chairman & Founder of Entelechy Academy, is the world's leading CEO mentor. He's worked with senior leaders at Anglo American, BWC, Love Film, and GO Airlines. He’s also a best selling author of his book, "Breakthrough. Also he's formerly known as Mr. Flipside when he worked for the BBC Worldwide newspaper review. Show links, notes…
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Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks. As a coach, Christine partners with leaders looking to scale their organizations, bringing a wealth of experience in strategic planning, operations, and culture development. She is president of the board for t…
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On this one, Joe and Tom talk about, Nemesis, The Wind, Amityville in the Hood, Dr. Lamb, Night of the Scarecrow, Tiger Claws 3, Amazing Spider-Man #161, Bounty Hunters and more! www.BOYGOB.com Watch the podcast LIVE at 10pm Central Sundays at DWN's Terrible Horror Crap Podcast | Facebook or BOYGOB - YouTube Check out Tom's art at www.DWNproduction…
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Getting your new program initiatives accepted requires overcoming a lot. So, to help you get that done—and impress your boss doing it—you need to have a winning strategy. The corporate budget is a funny thing. Getting approval on a budget in the corporate world doesn’t mean you get to spend it. Quite the contrary. You often have to get the budget a…
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Join us as we explore the expanding Latin American market and learn about the opportunities it presents for software companies to scale up and expand. Floqast’s Customer Success Manager, Guillermo van Cruysen, who has extensive experience working with Latin American clients, shows us how to effectively work with LATAM clients. As a Latin American p…
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TRANSCRIPT: IntroductionSomeone suggests doing something you just don't want to do - what do you say? We can teach you a way of making it clear you're not interested and you're not going to change your mind. Jiaying and Rob can tell you more in this episode of The English We Speak.TranscriptJiayingThis is The English We Speak with me, Jiaying...Rob…
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In this riveting episode, we delve into the world of Customer Success Management (CSM) in an old-school company, told through the lens of a CSM team member grappling with resistance from entrenched account managers. From recounting personal struggles to sharing insights from fellow online commenters, we explore the tension between innovation and tr…
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In this episode, Dr. Michelli shares four tips for designing and delivering differentiated customer experiences, including creating emotional connections, co-creating experiences based on customer input, thinking beyond products, services, and profits, and inspiring greatness in your teams. He'll also address the importance of tracking and fosterin…
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The 5 Leadership SUPERPOWERS with Jay Weiser, Principal and Founder, Jay Weiser Consulting Jay Weiser is a leadership expert. He’s a graduate of the Wharton School, and has consulted at Accenture. He’s worked with recognizable names like Autotrader, Bristol Myers Squibb and others. Jay helps us think critically about the tensions that exist for lea…
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The last part to this series is called "bits and bobs". All the little things you will need besides the rifle and optics to get started in learning and mastering the art of marksmanship or fundamentals. I think in this case, less but better is always a good approach. Don't fall into or become a victim of G.A.S. "gear acquisition syndrome". Here, st…
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In this episode, Todd is joined by Mike Aoki, President of Reflective Keynotes, a Canadian training company that helps contact centers improve their sales and customer experience results. Prior to this, he was the manager for continuous learning at Telus and was chosen by ICMI.com as one of the "Top 25 Thought Leaders for 2021”. With over twenty ye…
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Is Norton VPN not working? If so, we can assist you in quickly solving this problem. so that utilizing the Norton VPN on your device won't cause you any issues. Visit our website, Antivirusactivationhelpline.com, to receive the greatest assistance from professionals. In order for you to resolve this issue on your own, we have also included some sim…
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In this first episode of The Digital Customer Success Podcast I introduce what we are trying to do here, which is to create community around digital CS and to pull you in on conversations we'll be having with industry innovators. If you are getting value from the show, follow us so that you don't miss an episode and consider leaving us a review. Fo…
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There is a lot of waffle on employee engagement and employee experience. Most of it is puffed up common sense or repurposed HR practices which HR practitioners have been aware of and delivering before CX was popular. But on occasion, and this podcast is one of those, someone steps forward who actually knows what they are talking about. Enter Nicole…
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How do you choose the right t-shirt? You are looking to start or grow your custom apparel business. There are a ton of challenges with choosing the right equipment, making sales, pricing your apparel and so much more. However, a topic not often discussed enough is the apparel you use. Choosing the right blanks is a core part of your success. This i…
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In the world of business, the concept of customer happiness has long been regarded as the holy grail. Damien, CCO at Nimbello, argues that customer happiness should not be the primary objective in business. Instead, it should be viewed as a lagging indicator, a result of delivering value and meeting customers' objectives. Tune in to learn how you c…
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In this episode Jeff Wieland continues to explain the process of building a custom home. On previous episodes Jeff explained Selecting a Builder, Working with an Architect and Designer and Planning before digging & excavation. Today Jeff explains the Framing Stage and starting the Mechanics Stage while building a custom home. The Framing Stage has …
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Join me as I speak with Kevin Terrell, the Co-Founder and CEO of Birch.AI, a company that specializes in automating complex contact center workflows in real-time. Kevin shares how Birch.AI marries AI technology with software and process understanding, making them great at what they do. We delve into how business leaders should be thinking in terms …
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Joey Coleman is such a customer experience expert that even Zappos consults with him. While Joey has had a very interesting career, he’s spent the past 20 years analyzing and figuring out ways to improve the customer experience. In fact, he even wrote the book, “Never Lose a Customer Again” which emphasizes how important the first 100 days of the c…
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