show episodes
 
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave ...
 
Managing Your Practice is dedicated to providing financial professionals with best practices in key areas such as driving growth, business efficiency, and the client experience. Dimensional Fund Advisors delivers insights based on our history of industry-leading financial advisor benchmark studies and client surveys. We help advisors leverage those insights when making the critical business decisions successful firms face every day. The information is provided in good faith without any warra ...
 
Learn how to systematically and consistently create profound innovation. Break through traditional thinking! Scott Amyx is a globally renowned expert in product innovation that integrates exponential technologies, out-of-the-box thinking and proven science and research methodologies to create breakthrough new innovations for organizations. On his Forbes column and now on this podcast, he shares research-based best practices on how to generate profound, new-to-the-world innovations that have ...
 
Every educator has something they are really good at, we want to talk about it. EDU@YourBest is a conversation with anyone in education that wants to share their passion for teaching and learning. Hosted by Matthew Moore; Teacher, Author and Trainer.
 
Voices of Data Protection is a show about the latest processes and solutions to help you manage your data, keep it safe, and stay compliant. We talk with industry experts, leaders, and program managers from Microsoft to learn how digital transformation is accelerating the need for compliance, how organizations are navigating this new landscape, and learn best-in-class practices and solutions to get your organization started and bring compliance to the next level. Learn more by visiting the M ...
 
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Bilingual Avenue with Marianna Du Bosq

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Bilingual Avenue with Marianna Du Bosq

Interviews with experts and parents sharing best practices for raising and teaching bilingual children.

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Bilingual Avenue is a podcast created for parents raising bilingual children and educators teaching dual language learners. The Bilingual Avenue podcast is a guide on what to do, how to do it and what to expect when working with multilingual children. Tune in for insightful interviews with experts and parents as they share best practices, failures, obstacles and inspiration to guide your journey with bilingual children. If you are looking for resources, strategies and actionable tips, Biling ...
 
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show series
 
We're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our chat with Jonathan Stark about how (and why) to ditch the billable hour pricing format in your firm. ---- What could your business be like…
 
We welcome our very own Lisa Dallmer, COO, and David Jones, head of our UK and Ireland Advisor Group, to share their favorite reads, provide personal and professional-development book recommendations, and discuss the impact that reading has had on their careers in financial services and their personal lives. See these books and more on Dimensional’…
 
We're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Paul Kortman details out the process for turning your inbound leads into actionable data in this super-valuable chat. ---- Not all leads are created equ…
 
We're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Molly McGrath joined us to deliver A TON of invaluable tips for hiring the perfect addition to your firm. Great employees + a great fit = great service.…
 
We're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. We talked to entrepreneur David Heinemeier Hansson about how to *sanely* grow and manage your firm. ---- Do you find yourself slogging through the days …
 
We're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our great Season 1 chat with Maddy Martin about getting your paying clients in front of the expert (you) as quickly as possible. ---- Great cl…
 
We're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our crucial Season 1 chat with Adam Anderson about growth stages in your business. --- If you want to effectively grow, scale, and improve you…
 
It's Five Star Counsel's 100th episode! We're amazed and thrilled to have shared the last 100 shows with you. We've had truly incredible guests, and we hope you've learned a whole lot along with us. We've used our time thus far to talk through John's big ideas on service, get inspiration and guidance from smart people in the legal field, and contin…
 
Kamila Elliott, board chair of the CFP board and CEO and founder of Collective Wealth Partners, and Kara Duckworth, managing director of client experience at Mercer Advisors, join Dimensional’s Catherine Williams to discuss how their firms are approaching diversity and what it means to not only serve women and other underrepresented investor client…
 
Why do we attend legal conferences? What makes a great conference? Where do we find the most value? How can we make the most of legal conferences and how do we make the mediocre ones better? After a couple recent conferences, I got to talking with friend of the show, Mike Whelan, about what makes bad conferences bad, and makes great conferences gre…
 
Where should we be looking for inspiration when improving service in our firms? If you've been listening for a while, you know, I've spent a lot of time talking about my time with the Four Seasons Hotels, but of course it's not the only place you can get high-end experiences. This week, we're bringing you a conversation between me and Ernie Svenson…
 
Does customer service ever feel extraneous to you? Does it seem like too much effort and too lofty a goal for your busy work week? How can you achieve amazing service and why should you bother? Our guest this week is Shep Hyken, Chief Amazement Officer of Shepard Presentations, and an award winning author, speaker, and consultant on customer servic…
 
Are you a believer of the old idea that "the customer is always right?" What happens when that rule comes into conflict with a trusted employee? Is there room for a better, more holistic approach to your firm's service? Our guest this week, Stephanie Everett, is here to advocate for a people-focused, not just client-focused, approach to running you…
 
How do you interact with your clients? Is it a clinical, business-only relationship? Could you be more empathetic with your clients? Should you? What is the true value of empathy with your client, both to the client and your business? Our guest this week is Jordan Furlong of Law Twenty One. Jordan is a legal sector analyst and advisor who’s deeply …
 
Craig Wortmann, CEO of Sales Engine and a clinical professor at Northwestern University’s Kellogg School of Management, discusses how top-performing firms may emulate the way elite athletes or musicians enhance performance through deliberate practice. He shares a five-step framework built on purposeful action that may help you become more effective…
 
When's the last time you looked at your website's privacy policy? Do you even have one? Are you automating tedious tasks like this? Our guest this week is Donata Stroink-Skillrud, founder of Termageddon, a company that automates the creation of Privacy Policies, Terms of Service and more, and keeps those automatically updated on your site as your w…
 
Are you comfortable with your online presence? Can you effectively separate your business and personal personas? Should they be the same? What are the Rules and guidelines for playing online, especially on Twitter? Our guest this week is attorney Ruth Carter of Carter Law and GeekLawFirm.com. Ruth's practice covers IP, social media and internet law…
 
John is back, delivering some fun, quick-hitting tips, tackling a host of great listener questions. How do you respond to clients who want to go to the front of the line and skip your normal intake process? How to respond when you've screwed up? You mentioning Disney and Four Seasons makes sense when discussing service, but why do you include Amazo…
 
Do you come from a non-legal professional background? Wonder how you can build a practice that draws from that knowledge you have? Our guest this week is Boyd Shepherd, founder of Legal Dental. Boyd started his career as a dentist, and eventually transitioned to practicing law, focusing his specialty on helping dental professionals with their parti…
 
Investing early in the next generation of leaders may be the key to your firm’s longevity, but it can be difficult to balance short-term revenue and profit objectives with long-term business goals. Cameron Passmore, portfolio manager and executive chairman of PWL Capital in Canada, shares from more than 20 years of experience in creating a culture …
 
This week, we're once again taking a look back at the last nine episodes of the show, recapping the main points, and adding a little more perspective and discussion. We've had such great guests, and want to really sink these lessons and takeaways in, and give you a chance to hear the main points on any episodes you might have missed. 81. The Art of…
 
Do you understand what legal consumers actually want? What level of service they need? What potential clients are afraid of? What can we, as attorneys, learn from other non-legal industries? Our guest this week is Kim Bennett. Kim is the founder of K Bennett Law LLC, a boutique subscription legal services law firm that helps small businesses protec…
 
In March 2022, I attended the fabulous ABA Tech Show in Chicago, and I had a chance to hear from some amazing speakers, and even chat with a few for our show. I asked our guests the same four questions: Describe the topic you’re talking about at the conference Give me one takeaway from your session Tell me one thing you've learned here at ABA Techs…
 
How often do you make decisions based on a limited sample size? A hunch? A loose smattering of options and outcomes you've experienced? It's time you start making your business and legal decisions based on hard data. Our guest this week, Ed Walters, is the founder and CEO of Fastcase, a legal intelligence company, and author of the book Data-Driven…
 
Astor Perkins AI ethics panel with Nell Watson, Nonresident Senior Fellow at the Atlantic Council, Vice-Chair at IEEE, and AI Faculty at Singularity University, Evanna Hu, CEO of Omelas, Nonresident Senior Fellow at Atlantic Council and Lecturer at NATO and Patricia Shaw, IEEE Standards Member, Contributor & Consultant.…
 
As a business leader are you focused on the systems or the soul side of your practice? Are you building a team that focuses on both? Benj Miller, co-founder of the business operating framework System & Soul, joins Dimensional’s Catherine Williams to share the six key elements leaders can focus on to support client satisfaction, employee development…
 
If you spend any amount of time online, you're getting bombarded with every new tech invention that's out there, but should you be investing any of your time as a lawyer in getting these new technologies invested and integrated in your business? I've brought back Jess Birken and Jared Correia, because they both have strong thoughts on how and when …
 
Are you toying with the idea of going solo, but scared to take the leap? How do you know when it's time? How do you know where to start? How you do effectively serve your clients and run a business by yourself? Our guest this week is Carolyn Elefant, and she's a guru for lawyers ready to start their own practice. She's the author of "Solo By Choice…
 
Astor Perkins longevity panel with Dr. Joao Pedro De Magalhães, Professor at University of Liverpool and Chief Scientific Officer at Centaura, Professor Nir Barzilai of Medicine and Genetics at Albert Einstein College of Medicine and Director of the Einstein-Institute for Aging Research and Dr. Eric Verdin, President and CEO of the Buck Institute f…
 
Could you be making more money with a subscription service? Possibly, but how do you create one tailored to your client base? How do we make sure we're delivering value for subscribing clients? Our guest this week is Jon Tobin, founder of Counsel For Creators, where he helps creative businesses on legal matters involving intellectual property, tech…
 
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