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Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Keith Bevans, partner and global head of consultant recruiting at Bain & Company, dives deeper into the stories of some extraordinary Bain people, from their perspectives. You can read their business bios online, but those barely scratch the surface of who they are and the important work they are doing. If you would like to comment or give feedback on this series, please email our inbox at BeyondTheBio@Bain.com.
 
When we asked Fortune 1000 managers what skill differentiated a top performer, "a focus on what is important" was the #1 answer. The ability to identify what is most important separates strategists from analysts. Welcome to Strategy Simplified - we slice through business jargon to get to the simple heart of business strategy. Hosted by the senior leadership team of Management Consulted - ex-Bain consultant and successful tech entrepreneur Jenny Rae Le Roux, MC COO Namaan Mian, and ex-McKinse ...
 
Have you ever wondered why only a few people get past the final round interview and land the job offer? Join us in the ring as our host, AJ Eckstein, speaks with RECRUITERS at top companies in multiple industries to learn the secrets why certain applicants get "knocked out" and others are still standing after the final round. Learn more at www.thefinalround.com
 
What does it take to build something great? Something meaningful, substantial, and impactful? Something that will withstand the test of time – like a business, a home, a team, or a relationship. Go With John as he interviews entrepreneurs, custom home builders, family, leaders in business, and even some everyday people who have built something extraordinary. Find out what inspired them to build, how they laid the foundation for their success, and how it has shaped their life.
 
Forbes India's Capital Ideas podcast serves up some of the most riveting success stories in the world of business. Meet the men and women behind the companies, and get a peek into how they got to where they are, and what makes them extraordinary. Capital Ideas is hosted by Forbes India's Pooja Sarkar and Manu Balachandran, edited by Mansvini Kaushik
 
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Commerce Talks

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Commerce Talks

Alexander Graf & Lena Hackelöer

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Join Spryker’s Co-Founder and Co-CEO Alexander Graf and his special guests every other week as he breaks down different commerce or digital topics from what they mean, why they are important, and where to prioritize them in your own digital commerce journey with special guests. Our guests typically include real Spryker Commerce OS customers, international experts in the industry at large, and many more thought leaders within the digital transactional space that will be sure to entertain and ...
 
Talking about books on the streets of New York, in the mountains of the Catskills and on the road. I find that when I ask people about what they’re reading, they tend to start talking about books generally and then start talking to others about books. Encouraging the discussion of books cannot be a bad thing! “Books are a sort of cultural DNA, the code for who, as a society, we are, and what we know. All the wonders and failures, all the champions and villains, all the legends and ideas and ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
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Trajectory

Trajectory Podcast

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Trajectory - the AFEC Podcast bridges the experiential gap between ANU students and working professionals in a structured interview format. We explore the philosophy of AFEC firms and their teams through in-depth discussion. We focus on education, influences, mentors and ideas that have shaped these organisations and individuals.
 
This was a weekly tip from Dr. Ethan Becker. Dr. Becker is a second generation executive communication coach with the 56 year old company, THE SPEECH IMPROVEMENT COMPANY INC., in Boston Ma., USA. TSIC studies, develops, coaches, and trains best practices in human communication. Since 1964 TSIC has been helping people in business, politics, and entertainment to become more comfortable and more effective as they communicate. While speech coaching is a personal experience, these tips cover comm ...
 
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Go With John as he chats with Patrick Bain! Patrick serves as the President of the Property Services Group, Long and Foster Companies; and discusses the roles and responsibilities of each division and how they uniquely work together. He also shares the story behind his success and the importance of human interaction in the workplace. Don't miss thi…
 
Bain & Company is one of the world's foremost consulting firms. There are countless reasons why we recommend aspiring consultants consider the firm, but in this episode, we narrow it down to the top 3. Additional Links 1:1 MBB coaching for your Bain interviews: START HERE Sponsor an episode or advertise: Management Consulted Media Kit…
 
Hey CX Nation, In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA. Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading expert…
 
Dr Pieter Taljaard, CEO of Grain SA on how the heavy downpours will affect the country’s food production. Mitch Illbury, director at Mindofafox on graduates and matrix entering an economy battling with high unemployment. On personal finance, Warren Ingram, personal financial advisor and executive director Galileo Capital with the help of Cindy Polu…
 
Elizabeth Morgan is a former Recruiter and Rejection Manager at Google and current Senior Social Media Program Manager at iCIMS. Elizabeth has built up an audience of over 70,000 LinkedIn followers and has generated 9 million views in 2021 with her weekly career content. This will be a fun episode since we will talk more than just recruiting, for i…
 
My guest for this episode is Trinh Q. Truong. Trinh came to the U.S. from Vietnam with her mother about 20 years ago. During what we in the U.S. refer to as the Vietnam War, Trinh’s grandfather worked for the governments of the Republic of Vietnam and the United States doing intelligence work, mainly mapping the Ho Chi Minh Trail. Most of the rest …
 
Kevin Lings, chief economist at Stanlib discusses the increase in inflation and how the South African Reserve Bank may try to tame it. Dr Glenda Gray, CEO at Medical Research Council on Patrick Soon-Shiong and the South African Medical Research Council's launch of the African vaccine manufacturing centre. For shapeshifter Mokgadi Mabela, founder of…
 
Management Consulted's annual consulting salaries report has been published! In this episode, we're breaking it all down. Listen for 2022 salary insights and trends as we answer the question, "What does the data tell us about the consulting industry, both in 2022 and looking ahead?" A couple of highlights for 2022: Starting base salaries rose by ~1…
 
Bernard Hotz, Head of the Business Crimes & Investigations at Werkmans Attorney on behalf of Jahann van Loggerenberg talks about protecting whistle-blowers. Busisiwe Mavuso, CEO at Business Leadership South Africa on the disgraced Bain & Company withdrawing from their organisation - this is after ithe business organisation welcomed it back. On Inve…
 
Hey CX Nation, In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City. Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators in the field of digital market…
 
Experts dissect if Eskom’s latest plea to increase electricity to the energy regulator Nersa is just and fair. Oxfam reports on how the inequality has widened during the pandemic while the ten richest men were doubling their fortunes. Chris Smith also known as the Naked Scientist and fellow commoner at Queens' College at Cambridge University discus…
 
Peter Attard Montalto, head of capital Markets Research at Intellidex looks at how the likelihood of electricity increasing by more than 20% will affect consumers. Terry Gale, chairman at the Exporters Club in Western Cape discusses the ongoing global supply chain disruptions. For Friday File, Jana Leonard, Founder of Baskiti talks about her inspir…
 
In this episode, we're sharing our rankings of the world's best consulting firms. There are hundreds of consulting firms out there, each one with a slightly different flavor. Finding which one is right for you - and why - is critical. We hope we can shed some light on that for you today. Additional Links Break into the world's best firms with our B…
 
Retired judge, Edwin Cameron on the apex court’s umbrage with tourism minister Lindiwe Sisulu. Former DA leader, Mmusi Maimane joins SiSebenza as a partner and shareholder. On personal finance, financial Advisor and Executive Director at Galileo Capital Warren Ingram discusses reasons to stop investing according to other people’s rules or strategie…
 
In this interview, we dive into one of today’s most interesting topics in the commerce space - food delivery. Currently taking Munich by storm, and with plans to expand throughout Germany, Knuspr is one of the most anticipated services in the country. We spoke to CEO Erich Comor about what makes them different.Eric talked about two main things when…
 
It’s trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, says the organizations that succeed in inspiring their teams with the company’s sense of purpose don’t just craft these mission statements, t…
 
Shabir Madhi professor of vaccinology at Wits explains why he says the government should lapse the national state of disaster. Acting chief engineer at the Cape Peninsula University of Technology Nyameko Royi on the institution's satellite mission with Elon Musk's SpaceX . For Shapeshifter, Bruce Whitfield is joined by Rali Mampeule, CEO of Phadima…
 
Busisiwe Mavuso, CEO at Business Leadership SA attempts to answer why the organisation is defending Bain & Company, which has been fingered in the first half of the State Capture Report. The Industrial Gas Users Association of Southern Africa takes energy regulator Nersa to court over the exorbitant increase in gas prices. In Investment School, Pet…
 
Hey CX Nation, In episode #152 of The CXChronicles Podcast we welcomed Sam Ruben, Chief Sustainability Officer at Mighty Buildings, based in Oakland, California. Sam Ruben brings a sustainability and innovation focus to everything he does. He is passionate that today’s organizations consider sustainability as a core aspect, not merely as a moral pr…
 
Lord Peter Hain, British politician & anti-apartheid activist explains why he called for the UK to freeze all government contracts with US-based consulting firm Bain & Company after the release of the state capture report. Hannes De Waal, Chair of Sundays River Citrus Company tells Bruce Whitfield about the brewing fight between US and South Africa…
 
South African Revenue Service Commissioner Edward Kieswetter responds to the state capture report, which claims that the South African Revenue Service (SARS) was dismantled under former President Jacob Zuma and former Commissioner Tom Moyane. Former British MP and anti-apartheid activist Peter Hain explained why he wants the UK to halt all governme…
 
To kick off season 6 of the pod, we bring you an exclusive interview with The Bridgespan Group, the #1 non-profit consulting firm in the world. In the episode, we dive into all all things social sector consulting with a Partner from the 300-person firm. What is non-profit consulting? How is it different from "traditional" management consulting? Wha…
 
Member of the Mayoral Committee on Safety and Security Alderman JP Smith provided an update on the latest developments regarding the fire at the National Assembly. David Shapiro, a veteran stockbroker and deputy chairman at Sasfin, explained why local firms are likely to continue attracting foreign buyers. Guy Leitch, managing editor of SA fly maga…
 
Go With John into the new year as he chats with Bill Orrence, Project Manager at Stanley Martin Custom Homes. In this episode, Bill shares his passion for building and how he became a custom home builder. Bill also discusses the importance of effective communication with the homeowners and why he values his relationships with his clients; and even …
 
Johann Van Loggerenberg, a former South African Revenue Service (Sars) executive, responded to the Zondo Commission's recommendation that Tom Moyane be charged with perjury. Nhlanhla Mabaso, an eyewitness News reporter, provided an overview and update on the person arrested today for smashing the window of the Constitutional Court. The whistleblowe…
 
Hey CX Nation, First things first, Happy New Year's to everyone, I hope that all of you had an awesome holiday season! This is the first episode of Season 5 of The CXChronicles Podcast and we wanted to kick the year off with a bang (crazy to look back and see that we have 150+ episodes of the podcast). In episode #151 of The CXChronicles Podcast we…
 
EWN Reporter Kgomotso Modise provided an overview of President Cyril Ramaphosa receiving the first part of the state capture of inquiry report. Lawson Naidoo, Executive Secretary at the Council for the Advancement of the South African Constitution, discusses the handing over of the capture commission of inquiry report, lessons learned from state ca…
 
Former member of parliament and FF Plus leader Pieter Mulder discusses what was lost as a result of the fire that broke out in Parliament, and Patricia De Lille, Minister of Public Works, and Infrastructure, shares the findings of their investigation thus far into the fire that broke out in Parliament on Sunday. Mzi Yawa, Chief Director for Corpora…
 
Happy New Year from all of us at Strategy Simplified! In this season 5 finale, we're jumping into the new year with a preview of what you can expect from us in 2022. Get ready for a continued focus on doing the right things at the right time - and so much more. Additional Links Book a last-minute coaching session & see availability: BOOK NOW Subscr…
 
Mara Glennie shared tips on how to leave an abusive relationship, how to help your child if they are growing up in an abusive home, and how family and friends can assist abuse victims. Kim Conradie, a performance, career, and leadership coach, discussed office etiquette, avoiding office gossip, how to approach a hostile situation at work, and how t…
 
Founder & CEO of anger and stress management centre of South Africa Shelton Kartun discussed whether there is abnormality in anger, how to recognize that one has anger issues, and methods for identifying and dealing with anger. Life and relationship coach Leah Sefor, shared advice on dating again, when to introduce your child to someone you date, a…
 
In this special edition of the pod, we're teasing what to expect when our annual consulting salary report drops in January. Spoiler: 2022 is shaping up to be a great year to be in consulting! Stay tuned for the full numbers in January. Additional Links Submit 2022 offer info with us anonymously: SUBMIT Subscribe to the MC email list: SUBSCRIBE Emai…
 
Spitch Nzawumbi, a Broadcaster, Entrepreneur and founder of Mastandi discuses the pros and cons of what not to add in our “seven colors” plate this Christmas and his love for delicious food. Fit Masi TheRunner, gym fanatic- on how not to drop the ball this festive season to all gym fanatics. SAMA Award winning singer and songwriter Berita shares he…
 
The past two years have seen more first-time buyers than ever before. First-time buyers account for more than 80 percent of deals in the past two years (2020–2021), up from less than 70 percent in 2017–2019. More companies doing more deals also means average deal size is now smaller, with fewer $5 billion+ megadeals and more deals in the $500 milli…
 
Tshifhiwa Tshivhenga, CEO at Tourism Business Council of South Africa on travel bans squeezing the life out of the sector. Izaak Breitenbach, general manager at SA Poultry discusses the government's anti-dumping duties on chicken imports. Dr Miranda Moloto, property entrepreneur talks about the hurdles people face when entering the real estate sect…
 
Oliver Wyman is a top boutique consulting firm with a global footprint. In this episode, we share our top 3 reasons to consider the firm for your first (or your next) career move. Additional Links Get expert coaching for your Oliver Wyman interviews: START HERE Source top talent for your firm: CLICK HERE Sponsor an episode or advertise: Management …
 
Experts discuss how couples can better manage their money. Ernest North, co-founder of digital insurance platform Naked explains the pros and cons of buying a car during the festive seasons. Pieter Hundersmarck, fund manager at Flagship Asset Management on when you should give up on a share. See omnystudio.com/listener for privacy information.…
 
Carmen Nel, economist and macro strategist at Matrix Fund Managers explains what inflation is — and factors that led to the rise of it throughout 2021. Nolubabalo Nyati, founder of Debt Emancipation Movement on using money wisely during the festive season. Then, chef Katlego Mlambo on his love for cooking and his relationship with money. See omnyst…
 
Aisha Pandor, co-founder at Sweepsouth discusses their acquisition of the Egyptian start-up, Filkhedma — which is serving tens of thousands of customers with cleaning, maintenance, and beauty services. Paul Theron, MD at Vestact Asset Management on 2021 blunders. And for Friday File, Clementina van der Walt , co-founder of Clementina Ceramics talks…
 
Looking for a case that will test your math and formulas abilities? This is the one for you! Listen in as Edward works to help a beverage company decide if a new market would be profitable to break into. Follow along on your own for maximum learnings. Additional Links Case prep cohort kicking off Dec. 20th - 6 seats left: START HERE Need help with …
 
Dr Duncan Pieterse, head of asset and liability management at National Treasury and Peter Attard Montalto, head of capital markets research at Intellidex discusses the change in the country's economic outlook by credit rating agency Fitch; and the steps that the Treasury took to improve the country's finances. David Shapiro, veteran stockbroker and…
 
Farah Sharghi is the first guest to be invited back on The Final Round by popular demand. We interviewed Farah on Episode 5 when she worked as a Global Talent Acquisition Partner at TikTok. This was a unique episode where we debunked TikTok career myths so be sure to check that out if you haven't listened to it already. This upcoming episode is so …
 
Despite the pressing challenge of digital native insurgents, incumbent companies have struggled to shift to a customer-centric strategy, fearing shrinking shareholder returns and being weighed down by operational hurdles. However, Maureen Burns, a Bain Partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Custom…
 
Go With John as he chats with Daniel Aminoff– Branch Manager at Citizens One, as well as a Preferred Lender for Stanley Martin Custom Homes. In this episode, Dan offers his perspective on what success means to him and the importance of communication throughout the loan process. John and Dan also discuss how the construction to permanent loan proces…
 
George Glynos, head of research at ETM Analytics on factors that led to the increase in inflation in November 2021. Andre de Ruyter, group CEO at Eskom on the power utility’s financial results for the six months ending on September 2021. Johan Olivier, urban planner and executive director of Ranyaka is the Shapeshifter for the week. Olivier discuss…
 
Deloitte S&O (strategy & operations) is a top strategy consulting house, and in this episode, we're sharing 3 reasons why you may want to consider the firm. Additional Links Prepare for Deloitte case interviews: START HERE Prepare your resume for Deloitte applications: CLICK HERE Sponsor an episode or advertise: Management Consulted Media Kit…
 
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