It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Manage episode 342690891 series 1016714
There’s a huge difference between a restaurant’s Culture and their Mission. Most restaurants have a Mission Statement, but once it’s put on the wall do the staff practice it? If they do, that’s called culture. In this episode of the Restaurant Rockstars Podcast, I’m speaking all about the power of culture with Michael Mabry, President of www.famoustoastery.com Both their Mission and their Culture is “Be Famous”! This operating philosophy is embraced and practiced by all stakeholders, from corporate to suppliers, to individual franchisees to their staffs. Ours is a business of relationships…between the people we choose to do business with, to the people we hire to the guests we serve. Our operations live and die by the authenticity and strength of these relationships. Listen as Michael shares: 👉 What “Be Famous” is all about and how to create a powerful restaurant culture 👉 How to maintain the delicate balance of all our relationships for optimum success 👉 The Secret Sauce of successful restaurants 👉 Current operating Pain Points (Labor, Supply, Inflation…) 👉 How to maintain the customer “Value Proposition” 👉 The key to maintaining consistency as a brand grows quickly And of course, how this chain plans to double its locations by 2024 by “Being Famous”! Watch or listen on then Go Rock YOUR Restaurant! Roger Thank you to our sponsors: 🌟 SRV - Unlock Staff Potential and Maximize Sales. SRV teaches your team to profitably sell and accurately create the food and drinks at your restaurant. Learn More: https://srvnow.com/ 🌟 Davo – Automate Your Sales Tax. Why not Try Davo FREE for 30 days: https://www.davosalestax.com/ 🌟 Popmenu - For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars 🌟 Smithfield Culinary – Inspiring head-turning menu creativity. Visit us for culinary trends and chef-created recipes: https://smithfieldculinary.com/