Manage episode 338906011 series 3364099
Gorillas, Pigs, and Backup Plans (ft. Danene Dustin, Morris Meetings and Incentives)
Meet the queen of turning unexpected into unforgettable
“One of my dreams would be to have a client that would say something like, in the next five to seven years if you stay with us and you meet the parameters that we set for our reward travel, you will go to all seven continents in the world.”
Danene is a passionate sales executive for Morris Meetings and Incentives who travels all around the world planning extraordinary incentives for high achievers. Facing down challenges as mundane as air travel delays and as unique as finding no pigs on an island promoted as the destination for swimming with swine, Danene has systems in place for mitigating bad events in even the most challenging of circumstances.
CORE TOPICS + DETAILS:
[9:44] - Looking for More in Morocco
Raising the bar when expectations are high
One challenge Danene encounters is that some clients feel like they’ve “seen it all”— and some nearly have. She considers it her job to keep pushing the envelope, exploring new and hidden corners of the world, to deliver truly unforgettable and unique experiences even to the most jaded and well-traveled clients and their rewarded employees.
[15:25] - Where Dreams Meet Reality
Amazing clients while navigating limitations
How do you guarantee clients an absolutely unforgettable experience while also setting and managing expectations? It’s a tricky balance, says Danene. “I really want their dreams and their visions to come to life.” But the truth is that sometimes the budget isn’t there, or the destination isn’t available, or the swimming pigs on the island of swimming pigs just don’t go for a swim that day. It’s all part of a day’s work.
[19:12] - Having All the Answers
Danene’s lessons from her early days
Danene recalls an early proposal delivered to a prospective client. Everything was going smoothly, until they started asking questions. “I was so ill prepared. I had not researched these destinations or the hotels.” The lesson? Go above and beyond to have answers to every possible question— including physically visiting the destination yourself, in some cases.
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Brought to you by eSpeakers and hosted by professional emcee, host, and keynote speaker Scott Bloom, No More Bad Events is where you’ll hear from some of the top names in the event and speaking industry about what goes on behind the scenes at the world’s most perfectly executed conferences, meetings, and more. Get ready to learn the secrets and strategies to help anyone in the event industry reach their goal of putting on nothing less than world-class events.
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A veteran comedian and television personality who has built a reputation as the go-to choice for business humor, Scott has hosted hundreds of events over two decades for big and small organizations alike. Scott has also hosted his own weekly VH1 series, and recently co-hosted a national simulcast of the Grammy Awards from the Palace Theater.
As the son of a successful salesman, he was exposed to the principles of building a business at an early age. As a comedian, Scott cut his teeth at renowned improv and comedy clubs. And as a self-taught student of psychology, he’s explored what makes people tick and has written a book (albeit a farce) on how to get through life. He’s uniquely positioned to deliver significant notes on connecting people and making business seriously funny. And who doesn’t like to laugh?
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