))
The Big Story is back with a second season! The news culture of our times is noisy, crowded, and honestly so confusing. This is why we are coming every fortnight on your podcast platforms to help you make sense of the new and now. With two new hosts, Anjali and Prateek, the second season of The Big Story will feature longer and well-rounded discussions with experts across science, culture, technology, politics, and more. Tune in on your preferred podcast platform!
The Role of Integration and Logic in Scaling Delightful Digital Patient Experiences
Manage episode 298382982 series 2408553
By Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Healthcare systems of record have matured and serve as the digital home for all patient data. As the strategic focus shifts beyond the four walls, success at engaging patients through smart, digital interactions will be contingent on the ability to leverage that data in an EMR or CRM system so that communications are personalized and effective. A smart digital assistant should know things like the patient's name, their doctor, when their last appointment was, and what prescriptions they have ー “knowledge” that is only possible if the external facing solution is tightly integrated to the system of record.
In this episode, Greg Kefer and Justin Mardjuki discuss the opportunities and realities of connecting systems of record with advanced systems of engagement, and how that technology combination is vital in delivering on the promise of wide scale patient engagement, high user satisfaction, and complex workflow orchestration. We share specific examples of how virtual care experiences become effective and satisfying for patients by utilizing data through bidirectional integration with systems of record.
67 episodes
