80% of Patients Surveyed Like the Idea of Virtual Waiting Rooms. The Healthcare Consumer Experience Starts Here.


Manage episode 290974822 series 2408553
By Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

According to a recent survey of more than 2400 adults, 74% rated the doctor’s office waiting room experience as fair or poor, while 80% indicated they would rather check in to their appointments virtually, on their mobile device. Waiting rooms have been on the innovation priority list for a long time, but the need to reopen for routine care in the era of COVID-19 has forced providers to find ways to virtualize the entire appointment intake process.

In this episode, Sarah Larsen, Chief Growth Officer at Lifelink Systems, joined Greg Kefer for a discussion about how physical waiting room spaces are giving way to virtual alternatives, which is actually a good thing for patients. Healthcare providers are in a battle with big consumer brands that are moving into healthcare and the winners will capture the hearts and minds of consumers by providing a technology experience that’s on par with other industries. For providers, waiting rooms are frequently the front line, first point of contact with a patient, and based on the research findings, the experience preference isn’t a room full of sick people and paper forms. It’s virtual, mobile, and simple.

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